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Reviews of Fairfield Inn & Suites Natchitoches

2.5 out of 5
Fairfield Inn & Suites Natchitoches
150 Hayes Ave, Natchitoches, LA

Reviews

8.8

Excellent

Rating 10 - Excellent. 328 out of 528 reviews" "
Rating 8 - Good. 122 out of 528 reviews" "
Rating 6 - Okay. 36 out of 528 reviews" "
Rating 4 - Poor. 25 out of 528 reviews" "
Rating 2 - Terrible. 17 out of 528 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities
Very nice and polite staff
Stayed 1 night in May 2024

8/10 Good

Troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and convenient
Stayed 1 night in May 2024
Response from Ryan GM on 4 May 2024
Thank you for being our guest and for taking time to let us know about your stay. We hope to see you again in the future.

4/10 Poor

David

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
The room had seen some wear. Chipped furniture everywhere. The pillow were awful- extremely dense and large, our necks hurt the next day. The bed was also hard. The bedding was warm enough. Hotel was clean enough, you could tell they were doing the best with what they had. Staff was friendly. Walls are thin.
Stayed 2 nights in Mar 2024
Response from Ryan, General Manager on 1 Apr 2024
Thank you for being our guest and taking time to tell us about your experience. We apologize for the less than perfect experience. We are going through a full remodel this summer once complete come back and give us a try.

10/10 Excellent

Brodrick

Liked: Cleanliness, staff & service, property conditions & facilities
wow
Stayed 3 nights in Mar 2024
Response from Ryan GM on 15 Apr 2024
Thank you for being our guest and for taking time to let us know about your stay. We look forward to hosting you again soon.

10/10 Excellent

Johnnie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the experience
Stayed 4 nights in Mar 2024
Response from Ryan GM on 25 Mar 2024
Thank you for being our guest and for responding about your experience. We look forward to hosting you again.

10/10 Excellent

Danielle

Liked: Cleanliness, property conditions & facilities
Staff very friendly
Stayed 1 night in Mar 2024
Response from Ryan GM on 25 Mar 2024
Thank you for being our guest and for responding about your experience. We look forward to hosting you again.

10/10 Excellent

Karen

Stayed 3 nights in Jan 2024
Response from Ryan General Manager on 18 Mar 2024
Thank you for being our guest and for taking time out of your busy schedule to let us know how we can improve your next stay. We look forward to seeing you soon.

10/10 Excellent

Gaudencia, Midland

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will consider it again. Very knowledgeable staff which made our first stay here memorable.
Stayed 1 night in Mar 2024
Response from Ryan GM on 13 Mar 2024
Thank you for being our guest and for letting us know about your experience. We would love to see you again in the future.

10/10 Excellent

Johnny

Stayed 1 night in Feb 2024
Response from Ryan GM on 25 Mar 2024
Thank you for being our guest and for responding about your experience. We look forward to hosting you again.

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Very polite
Stayed 1 night in Feb 2024
Response from Ryan General Manager on 20 Feb 2024
Thank you for being our guest and taking time to let us know about your stay. We hope to see you again in the near future.

8/10 Good

Donald

Stayed 1 night in Dec 2023
Response from Ryan General Manager on 20 Feb 2024
We thank you for being our guest and taking time to let us know about your stay. We hope to see you again in the near future.

6/10 Okay

Edith

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ryan Warren General Manager on 29 Jan 2024
Thank you for taking time to let us know about your stay. We hope to see you again soon.

4/10 Poor

Robert

Business traveller
This hotel does not know how to keep reservation I booked king size bed with the application I use I did pay more for that when I arrive they did tell me they no longer have kings.room was OK but bathtub was dirty full of the hair from previous people nasty
Stayed 1 night in Jan 2024
Response from Ryan General Manager on 22 Jan 2024
Thank you for taking the time to tell us about your experience. I apologize for room type and cleanliness of your room. Its our hope that you will come back and let us get it right for you. Thanks for being our guest.

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ryan General Manager on 19 Jan 2024
Thank you for being our guest and letting us know about your experiences. We look forward to seeing you on your next visit.

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ryan General Manager on 19 Jan 2024
Thank you for being our and letting us know about your experience. We look forward to seeing you on your next visit.

8/10 Good

Melanie

Stayed 1 night in Jan 2024
Response from Ryan General Manager on 20 Feb 2024
Thank you for being our guest and for taking time to tell us about your experiences. We hoped that you enjoyed your time with us and looking to see you again in the future.

8/10 Good

JOHN, MALAD

Stayed 1 night in Jan 2024
Response from Ryan General Manager on 20 Feb 2024
Thank you for being our guest and for taking time to tell us about your stay. Its our sincere hope that you enjoyed your experience with us. We hope to see you in the near future. Thanks again for being our guest.

10/10 Excellent

Arthur

Stayed 2 nights in Jan 2024
Response from Ryan General Manager on 20 Feb 2024
Thank you for being our guest and for taking time to tell us about your stay. Its our sincere hope that you enjoyed your experience with us. We hope to see you in the near future. Thanks again for being our guest.

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ryan General Manager on 20 Feb 2024
Thank you for being our guest and for taking time to tell us about your stay. Its our sincere hope that you enjoyed your experience with us. We hope to see you in the near future. Thanks again for being our guest.

10/10 Excellent

ER

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All staff we encountered were very friendly, check-in was fast, room was clean and comfortable. The only negative was that our room was right next to the breakfast prep area, so it got fairly noisy with banging and whatever else they were doing about 5 a.m. A room further away would not have that issue.
Stayed 1 night in Jan 2024
Response from Ryan General Manager on 20 Feb 2024
Thank you for being our guest and for taking time to tell us about your stay. We apologize about your discomfort. Its our sincere hope that you enjoyed your experience with us. We hope to see you in the near future. Thanks again for being our guest.

10/10 Excellent

Robert

Stayed 1 night in Jan 2024
Response from Ryan General Manager on 20 Feb 2024
Thank you for being our guest and for taking time to tell us about your stay. Its our sincere hope that you enjoyed your experience with us. We hope to see you in the near future. Thanks again for being our guest.

10/10 Excellent

Carlon

Stayed 1 night in Dec 2023
Response from Ryan General Manager on 20 Feb 2024
Thank you for being our guest and for taking time to tell us about your stay. Its our sincere hope that you enjoyed your experience with us. We hope to see you in the near future. Thanks again for being our guest.

10/10 Excellent

Willie

Stayed 1 night in Dec 2023
Response from Ryan General Manager on 20 Feb 2024
Thank you for being our guest and for taking time to tell us about your stay. Its our sincere hope that you enjoyed your experience with us. We hope to see you in the near future. Thanks again for being our guest.

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ryan General Manager on 20 Feb 2024
Thank you for being our guest and for taking time to tell us about your stay. Its our sincere hope that you enjoyed your experience with us. We hope to see you in the near future. Thanks again for being our guest.

8/10 Good

Royce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ryan General Manager on 20 Feb 2024
Thank you for being our guest and for taking time to tell us about your stay. Its our sincere hope that you enjoyed your experience with us. We hope to see you in the near future. Thanks again for being our guest.

10/10 Excellent

Nancy

Stayed 1 night in Dec 2023
Response from Ryan General Manager on 20 Feb 2024
Thank you for being our guest and for taking time to tell us about your stay. Its our sincere hope that you enjoyed your experience with us. We hope to see you in the near future. Thanks again for being our guest.

10/10 Excellent

Suzani

Stayed 1 night in Dec 2023
Response from Ryan General Manager on 20 Feb 2024
Thank you for being our guest and for taking time to tell us about your stay. Its our sincere hope that you enjoyed your experience with us. We hope to see you in the near future. Thanks again for being our guest.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Ryan General Manager on 20 Feb 2024
Thank you for being our guest and for taking time to tell us about your stay. Its our sincere hope that you enjoyed your experience with us. We hope to see you in the near future. Thanks again for being our guest.

6/10 Okay

Chellen

Stayed 1 night in Dec 2023
Response from Ryan General Manager on 20 Feb 2024
Thank you for being our guest and for taking time to tell us about your stay. Its our sincere hope that you enjoyed your experience with us. We hope to see you in the near future. Thanks again for being our guest.

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff variety at breakfast quiet in hallway rooms were very nice
Stayed 1 night in Dec 2023
Response from Ryan General Manager on 20 Feb 2024
Thank you for being our guest and for taking time to tell us about your stay. Its our sincere hope that you enjoyed your experience with us. We hope to see you in the near future. Thanks again for being our guest.

10/10 Excellent

GEORGEA

Liked: Amenities
No issues.
Stayed 1 night in Dec 2023
Response from Ryan General Manager on 20 Feb 2024
Thank you for being our guest and for taking time to tell us about your stay. Its our sincere hope that you enjoyed your experience with us. We hope to see you in the near future. Thanks again for being our guest.

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Nice staff, very friendly and helpful
Stayed 2 nights in Dec 2023

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel a few miles from downtown Natchitoches.
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Stayed 1 night in Dec 2023

8/10 Good

Mallory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, beds were comfortable too!
Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very impressed with this hotel. This is my second time staying here and i wikl return. Staff are friendly and knowledge. Helpful with every request. I would recommended to anyone who is traveling to stay hee.secn
Stayed 1 night in Dec 2023

2/10 Terrible

Michelle

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tried checking in and was told the remaining rooms were not clean because they did not have housekeeping. We had booked the room in advance at a great rate but had to go to the Hampton and pay almost double for a room. The manager Jeremy Wilson was not taking any phone calls and left the poor girl at the front desk to deal with the guest. We are Bonvoy members and have never been to such a poor Marriott hotel.
Stayed 1 night in Dec 2023

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Better coffee required
Stayed 1 night in Nov 2023

10/10 Excellent

Lucinda

Travelled with group
Liked: Amenities
Very clean
Stayed 1 night in Nov 2023

8/10 Good

Brenda

Stayed 2 nights in Nov 2023

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
There weren’t a lot of options for breakfast.
Stayed 1 night in Nov 2023
Response from Jody on 27 Nov 2023
Thank you for your feedback. I will share this review with the appropriate department.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for extended stays
Very modern facility, nice staff.
Stayed 1 night in Oct 2023
Response from Charity on 5 Nov 2023
Thank you so much for the 10 out of 10 review. We hope to see you again soon.

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Angela on 18 Oct 2023
Thank you for taking the time to complete feedback for your stay. We are happy to hear your stay was a 4/5 if there is anything we can do to bring you back and make it a 5/5 please let us know. Have a great day.

10/10 Excellent

Jones

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Angela on 15 Oct 2023
Thank you for taken the time to complete feedback on your stay. We are happy to hear you enjoyed it. See you again soon

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Team on 14 Oct 2023
Thank you for taken the time to complete feedback on your stay we hope to see you again

4/10 Poor

Thomas

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Disappointed
Guy at the front desk at first was not friendly at all until someone else to talk to him. First room a/c didn't work, there was wood pieces on the floor by the a/c. Carpet not vacuum very good. No syrup for the pancakes at breakfast. Won't stay at this hotel again if visiting this area in the future. The lady on the second shift was very helpful & got us in a new room.
Stayed 1 night in Oct 2023
Response from Team on 14 Oct 2023
Sorry to hear about your stay, we hope to fix the issues you had and make it right with you again.

8/10 Good

mary

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Team on 14 Oct 2023
Thank you for taken the time to complete feedback on your stay, we are happy to hear you stay was a 8 out of 10. Hope to see you again

8/10 Good

Felicia, Chantilly

Travelled with family
Liked: Cleanliness, staff & service
The property is clean. The hotel is clean. The room was clean. Maybe I just caught it on a bad day. It was busy weekend for the hotel but our towels smelled.
Stayed 3 nights in Sep 2023
Response from Angela on 4 Oct 2023
Thank you for taking the time to complete feedback on your stay. We are happy to hear that you enjoyed your time. We strive to make every guests stay a 5/5. We will note this with the team and hopefully we get to see you again in the future.

10/10 Excellent

Julie Flores

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Sep 2023
Response from Charity on 31 Oct 2023
Thank you for sharing your feedback! We are glad you gave us a 5 out of 5. Hopefully we will see you again soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside appearance. The ease of checking in. The room environment was well coordinate.
Stayed 2 nights in Sep 2023
Response from Angela on 29 Sep 2023
Thank you for taking the time to complete feedback on your stay. We are happy to hear your stay was a 5/5. We do hope to see you again in the future and if there is anything we can do for you till then please let us know.