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"Cobwebs in room. Shower pressure was brilliant "

"Loads of room. Well decorated. Very quiet"

"I love the character of this place, the room I had this time was better than my last stay. The staff are lovely and friendly."

"The staff are this hotel’s biggest asset. From the moment we arrived to our departure they were so helpful and friendly. The restaurant is excellent and the chef’s choice menu superb. Brilliant spa next door too."

"Excellent service clean very warm welcoming "

"Room and bathroom very clean. Good breakfast "

"Clean, friendly staff "

"Staff were great. "

"Location / location etc. Very clean and as always very well furnished room . Would have preferred Tatton , but it's always booked . Staff excellent , shame the 'Pheasant Golden Ale' is no longer available . Even in wet grey weather , it's a great place to stay ."

"We just spent one night in Chester to visit the rows which is a reputation of the city. The hotel itself a bit far from downtown which takes about 20 minutes by walk. The room is a bit small with no view. There is no an elevator and the stairs is quite narrow. Pros are good breakfast, free car parking, and big bed. "

"Excellent hotel - but what made it special was the staff - they are all so down to earth and extremely friendly… THIS is definitely what makes the hotel - we will be back again. "