The property is located in a safe clean and posh neighbourhood, which is quiet as well. The staff, Salome was so kind and helpful. I enjoyed stay and would go back.
Absolutely terrible. My room was not allocated when I arrived. They couldn't even tell that I had booked two rooms. When I got in, the bed had not been changed from previuos customer's use. The room had mould,big opening in the ceilling( broken)and was leaking, dusty and very dirty. Allocating a room in that state at any cost shows total negligence poor customer care. The staff attitude was unfriendly and lacked hospitality knowledge. They even got my restaurant bill wrong.I will never stay here again
It was clean place the only down side is bathroom light was not working
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
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6/10 พอใช้
Muna
19 พ.ย. 2023
ไม่ชื่นชอบ: พนักงานและบริการ
The overall the hotel is average, poor room service, no many options of food, the mosquito net slightly tested, the towel was dirty , if you ask something or order a food or hot beverages it will take close to 2 hours, on 17 Nov. One of their waiter overcharged a meal and i realised later on the calculation was wrong, i won't go back there, it's a casual place with poor service, no hotel mpesa account or till number
It has a lovely sitting area under cover, but in the fresh air. So the bar is very good. The location is ok, a couple of minutes drive from a Mall. Room was ok, certainly large. But they did some really basic things poorly. No receptionist and he was really not bothered. I think i saw him on reception once out of 20 times i went past. There was no soap, 1 small towel between 2, not shown round facilities, just to the room, no water in the room, Cleaner didnt knock when coming in, security guard unhelpful. All such tiny things, but so easy to get right. They have a nice building, so looks great in the photos. But i had better service in an unmanned air bnb.
เข้าพัก 2 คืน, กันยายน 2025
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6/10 พอใช้
Jenn
6 ส.ค. 2023
This worked for us as we had a late flight and it was affordable. However, we spent more for the shuttle than the hotel and nothing was open when we woke to have breakfast etc and the area was “not recommended to walk around” from the shuttle driver.
There were killed bug smears all over the walls and we didn’t feel safe as the windows were all broken and easy to get. The hot shower, not coffee, no shampoo stuff is all aside and we’re not the biggest issues. For the first night in Nairobi I would recommend a better solution closer and safer.
Very peaceful, serviceminded and helpful staff,the room where clean and comfortable. Very good food in the restaurant but the time drone ordering the food to it were served was to long.
เข้าพัก 4 คืน, กุมภาพันธ์ 2025
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10/10 ดีเลิศ
Rune
16 ธ.ค. 2024
ชื่นชอบ: พนักงานและบริการ
Very good place, nice people
เข้าพัก 4 คืน, ธันวาคม 2024
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10/10 ดีเลิศ
Rune
6 ธ.ค. 2024
ชื่นชอบ: พนักงานและบริการ
Very good. Good service and good premecies
เข้าพัก 4 คืน, ธันวาคม 2024
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8/10 ดี
Rune
3 ธ.ค. 2024
A really nice spot. A very social place, you meet people here. The people who works here is nice and friendly.