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Cloud Hotel & Suites

4.0 star property
Cloud Hotel & Suites combines elegant relaxation with practical amenities in Parklands' scenic surroundings for both business and leisure travelers

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Travelers find Cloud Hotel & Suites in Parklands' center offers a sophisticated getaway with indoor/outdoor pools, free cabanas, a poolside bar, and spa services like saunas, Turkish baths, and massages. Business travelers appreciate the 24-hour business center and praised WiFi.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Executive Room

Executive Room | Premium bedding, in-room safe, desk, soundproofing

Executive Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Premium bedding
Private bathroom
Hairdryer
Rainfall showerhead
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Premium bedding, in-room safe, desk, soundproofing

Standard Double or Twin Room

9.6 out of 10
Exceptional
(10 reviews)

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Premium bedding
Rainfall showerhead
Hairdryer
Private bathroom
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite

Suite | Premium bedding, in-room safe, desk, soundproofing

Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Private bathroom
Hairdryer
  • Canal view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Located in Parklands neighbourhood, Cloud Hotel & Suites is connected to a shopping centre. Muthaiga Golf Club and Kenya Railway Golf Club are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Nairobi Railway Museum and Arboretum. Looking to enjoy an event or a game while in town? See what's happening at Nairobi City Stadium or Nyayo National Stadium. Boat tours offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby. Visit our Nairobi travel guide
Map
Corner of 4th Parklands and Masari Road, Nairobi, 00100

What's nearby

  • In my opinion the best hotel in Nairobi, its cozy and welcomming.
    University of Nairobi
    3 min drive - 2.2 km
  • Diamond Plaza II
    1 min walk - 0.1 km
  • The Aga Khan University Hospital
    8 min walk - 0.7 km
  • Aga Khan University Nairobi
    13 min walk - 1.2 km
  • Karura Forest
    1 min drive - 1.1 km

Getting around

  • Syokimau Station
    33 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    35 min drive

Restaurants

  • Java House - Aga Khan University Hospital
    11 min walk
  • Parklands 2nd Avenue
    8 min walk
  • Red Ginger
    7 min walk
  • Hashmi’s Bbq
    1 min walk
  • Maru Bhajias
    2 min walk

About this property

Cloud Hotel & Suites

Upscale hotel located in Parklands
At Cloud Hotel & Suites, you can look forward to a poolside bar, a coffee shop/cafe and dry cleaning/laundry services. For some rest and relaxation, visit the sauna or Turkish bath/hammam, and indulge in aromatherapy or a deep-tissue massage. The on-site restaurant offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a 24-hour business centre.
Additional perks include:
  • An indoor pool and an outdoor pool, along with free cabanas and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and babysitting (surcharge)
  • ATM/banking services, a front desk safe and a banquet hall
Room features
All guest rooms at Cloud Hotel & Suites have comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-compatible safes and air conditioning.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and baths or showers
  • 32-inch LCD TVs with premium channels
  • Fridges, electric kettles and daily housekeeping

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  • Spa
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฿3,269 total
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 9 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Free pool cabanas
  • Pool umbrellas

Spa

  • Aromatherapy
  • Deep-tissue massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (120 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (120 centimetre high)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 9 per person
  • Airport shuttle fee: USD 30 per vehicle (one way)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cloud Hotel Nairobi
Cloud Nairobi
Cloud Hotel & Suites Hotel
Cloud Hotel & Suites Nairobi
Cloud Hotel & Suites Hotel Nairobi

Frequently asked questions

Does Cloud Hotel & Suites have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Cloud Hotel & Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cloud Hotel & Suites?

Self-parking is free at this property.

What time is check-in at Cloud Hotel & Suites?

Check-in start time: noon; check-in end time: midnight.

What time is check-out at Cloud Hotel & Suites?

Checkout is at 11:30 AM.

Does Cloud Hotel & Suites provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 30 per vehicle applies.

Where is Cloud Hotel & Suites located?

Located in Parklands, this hotel is within a 15-minute walk of Diamond Plaza II, Aga Khan University Nairobi and The Aga Khan University Hospital. Oshwal Religious Centre and Nairobi National Museum are also within 2 miles (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Cloud Hotel & Suites Reviews

7.4

Good

7.6

Cleanliness

8.0

Location

7.6

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 35 out of 112 reviews
Rating 8 - Good. 39 out of 112 reviews
Rating 6 - Okay. 13 out of 112 reviews
Rating 4 - Poor. 13 out of 112 reviews
Rating 2 - Terrible. 12 out of 112 reviews

Reviews

8/10 Good

Esther

Liked: Cleanliness, amenities, property conditions & facilities
Staff did seem very self courteous and the breakfast was ridiculously priced.
Stayed 2 nights in Dec 2025

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and excellent
Stayed 2 nights in Sep 2025

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet rooms, perfect shower water temperature, very clean, friendly staff, restaurant food and breakfast buffet are very delicious, very comfortable and clean beds, and cold A/C. 🌟🌟🌟🌟🌟
Stayed 2 nights in Sep 2025

10/10 Excellent

YOUSIF

Liked: Amenities
Very nice location, in the middle of everything, supermarket and restaurants are walking distance,. the staff at the hotel was so friendly and polite. For sure will be back to the same hotel but bigger room.
Stayed 4 nights in Nov 2025

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've lodged at Cloud on multiple occasions, each time my expectations were met. Clean rooms, comfortable beds, a nice and delicious breakfast buffet, and a restaurant that serves excellent room service.
Stayed 1 night in Oct 2025

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Sep 2025

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a nice time and the staff were friendly.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, room comfort

Nice room in a great location

I recommend this hotel as great value for money, with a nice restaurant, situated above a shopping center which makes everything so easy. The rooms are simple, comfortable, and clean. Staff is friendly and responsive. The only drawback is the noise from adjacent function hall that happens a couple of nights a week.
Stayed 1 night in Jul 2025

8/10 Good

Claudina

Staff very professional and kind.
Stayed 1 night in Aug 2024

10/10 Excellent

Arifa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 3 nights in Sep 2023

8/10 Good

Epiphane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is good. The staffs are very nice
Stayed 2 nights in May 2024

8/10 Good

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were polite and courteous. Any issues were handled very promptly. The breakfast buffet was delicious. The two i ordered food from the restaurant it was absolutely delicious. I would definitely recommend Cloud Hotel & Suites
Stayed 3 nights in Aug 2024

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service personnel were political and welcoming
Stayed 1 night in Sep 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, room comfort

Great Value for Money, but can be Noisy

The hotel is great value for money in Nairobi. Hotels.com gets the best prices. The hotel sits within the Diamond Plaza Mall, so amazing access to restaurants, coffee, amenities, etc. The staff is responsive; the food is good. However, both the hotel and the mall are old and worn. The pool doesn't look clean and the sauna looks decripit. (I didn't use it). Plus there are often weddings which blare music way into the wee hours of the morning.
Stayed 1 night in Jul 2025

6/10 Okay

Phabeeo

Liked: Staff & service
Disliked: Property conditions & facilities
Personally, the place was bit hard to be found. The room is very old and need some updates. Staff were very good and professional.
Stayed 1 night in Jun 2024

10/10 Excellent

Darin

Liked: Cleanliness, amenities, property conditions & facilities
Very nice views from the roof top restaurant and bar and I thought it was a good value .
Stayed 5 nights in Feb 2026

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here , everything is within reach , the views from the restaurant is also amazing
Stayed 2 nights in Oct 2022

8/10 Good

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay, Customer service is excellent
Stayed 1 night in Jul 2022

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🌟🌟🌟🌟🌟
Stayed 1 night in Sep 2025

10/10 Excellent

Adeniran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Mar 2024

8/10 Good

Sadrudin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked location, price and facilities. Did not like too many stairs and steep ramp going to the dinning area
Stayed 4 nights in Mar 2023

4/10 Poor

Cassandra

Disliked: Staff & service, property conditions & facilities
I would not stay there again at that price
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was full so we had to park in the food courts parking lot. It was fine but not ideal to leave our car with some bags.
Stayed 1 night in Oct 2024

4/10 Poor

Brendan

Disliked: Cleanliness, amenities, property conditions & facilities
The cleanliness of the shared spaces was below par. The pool does not look like the pictures on the website, it is cloudy white, the sunroof has been mostly covered. The breakfast options were poor, with the food sometimes being cold and the amount and variation much less than similar hotels in Nairobi. Compared to other neighborhoods, I found there were more and more aggressive panhandlers in the area around the diamond plaza. If I were to return to Nairobi, I would highly consider staying elsewhere
Stayed 3 nights in Oct 2024

2/10 Terrible

Abdiyare

Disliked: Staff & service, property conditions & facilities
Very bad
Stayed 1 night in Feb 2024