I’ve stayed to ere twice with my dog and my toddler and both times the staff were consistently professional and very courteous, the rooms are great and clean. Great location for business and shopping, but yet peaceful and quiet for rest and relaxation.
Always a great stay. Upfront staff, restaurant staff, and cleaning staff are all 5*. I stay there twice a year for a week or more. Excellent staff, centrally located to downtown - 5 minutes. Always ready to help and accommodate.
My wife and I stayed here 3 different times over a 5 1/2 week period. It was our "home base" for our trip to three African countries. The room we had was very quiet on an upper floor at the end of the hall. The room was large and very comfortable. The free breakfast is outstanding. A wide variety of food every morning and the chef is very good. The staff is friendly --everyone. We had no negative things to say about this hotel. I highly recommend it and I will always stay there any time I am in Nairobi.