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"After reading some reviews I was a bit worried about staying here, but honestly we we had a fabulous stay here. A large group of us stayed for 11 nights and were made to feel very welcome from the moment we arrived. We were given connecting rooms with direct access to the lower pool. The rooms were very large, the air con great and the staff couldn’t do enough for us. The room service was quick and easy, the food was tasty and the pool bar was lovely. They are doing the hotel up in stages, but we couldn’t fault it. All the staff were amazing, really friendly and very helpful. We had a small issue with a leak in one of the bathrooms and called reception and people turned up within in minutes to fix it - this is just one example of how great the staff were. Yes, as some reviews have said it’s on the older side, but we loved our time here. It’s away from the main hustle of the centre which was perfect for us as we could walk down the beach if we wanted to. I would stay here again in a heartbeat!"

"Amazing hotel. "

"Excellent place good service "

"We had a great family holiday at Sheraton. Staff were lovely, food was good. My only concern was that there were so many stairs, so would not recommend if you have knee issues. Other than that was great. "

"Everything was amazing and the people working there are so kind and service minded - it’s insane! "

"I had a wonderful stay at The Kala Samui. The view was absolutely magical, and the hotel itself felt both simple and elegant. The location was convenient, and everything was easy to reach. The staff were incredibly kind and welcoming, which made the whole experience even better. Overall, a beautiful place with stunning views and great atmosphere – highly recommend!"

"Staff is extremely nice! Facility is beautiful and the food is great. We stayed in the villa, very large and quiet. Villas are very trendy and updated. Great views, highly recommend this property. Included breakfast is buffet along with a la cart menu items. "