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"First of all to start off with the moment I walked into the hotel 3.5 hours earlier then the check in time on a busy Friday! VICKI!!! At the front desk warms you with her beautiful smile and exceptional great customer service. I have stayed in many hotels and the check in IS ALWAYS THE WORST EXPERIENCE. My partner and I were in love immediately and felt at home. We sat down as she checked if a room was clean and ready.. promptly she came back to us and with the biggest smile said 😉 why do you...

"The beds were ver comfortable."

"Excellent facility, clean, very hot hot-tub, reasonably priced. "

"Great location for us (visiting Hamilton College) - nice staff - comfortable and clean room - good breakfast - close to river path for morning run; water pressure was a bit weird but not a deal breaker "

"We did not eat "

"Sam at the desk was the GOAT. Enjoyed our stay."

"I didn't have breakfast."

"I loved it"

"The hotel was so clean and the staff were wonderful. By far the best breakfast I have ever had from a hotel. The selection and quality of food was just phenomenal. I travel to Utica a couple times a year and will be booking here every time now!"

"Breakfast and staff were very good. Shuttle need a running board. Have a lot a difficulty getting in and out."

"Clean room. Staff very friendly and helpful from front desk, housekeeping and breakfast staff,"

"Very clean, comfortable bed, nice shower"

"Showers room and floors appear new "

"Great. Beautiful place."