"We are a family of 3 with a preschooler. We had so much fun playing on the snow just outside the hotel. The village is just few minutes walk while the scenery is very nice. The staff are very nice and accommodating. We would have love to go to the pool but it’s only available for adults."
"The room was full of dust, clearly not cleaned or halfheartedly done. Toilet were dirty and no hand soap was available.
Staff were nonchalant and one had severe attitude when I asked why did you need me to hand write my CC details when they were already used for the booking. And i showed it as requested.
The building seemed more like a back packer. TV was old and no option for Netflix or other apps. I felt back in 2000.
The heater could not be turned off it was unbearable. Sleeping was almost...
"Just completed our annual snow trip to Buller. We stayed in a family room. Big room (for the snow) with breakfast included. Amazing location at the top of Bourke St. Proper ski in/out.
And the Double cheseburger on their menu is legit!
We'll definitely be coming back. "
"I am extremely disappointed with our experience at your hotel.
We arrived at 2:00 pm, but there was no one at reception. We had to wait for almost two hours before we were able to speak with a staff member. Before arriving, I had called the hotel to ask if an early check-in was possible. I was told that if the room was not ready, our luggage would at least be stored in a safe place. However, the luggage storage area under the stairs was very small and unsecured, and anyone could easily access...
"Emma was a great manager. The property rooms and bathrooms were really tidy.
We loved our stay and will be back for sure. It’s a nice spacious lodge with a big fireplace and a fantastic kitchen. Lovely to chat to other guests as well. "
"Staff is very nice and friendly. They are always thoughtful and helpful towards us. Highly recommend this hotel to everyone. Their services are on point. "
"We had a fantastic stay at Alzburg Resort and would happily come back! It’s a great place for a relaxing family getaway.
We especially loved the pool, spa and sauna. The kids had a wonderful time too — the spa, tennis court and games room were definite favourites and kept them entertained throughout our stay.
The rooms were clean and tidy, and one of the things we really appreciated was how every room opened out onto a lovely green space. There were also plenty of outdoor benches and seating...
"We needed early access to our room due to a family function in Mansfield. The manager was very obliging and we were grateful to be able to swap out of our travel clothes. The motel is in a great location near the Main Street and the coffee shop/cafe next door is brilliant. The rooms are well maintained and quiet.
I will return for sure."