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"Everything was great!"

"Very comfortable beds and pillow! Only missed the restaurant being closed, but there are great options very close by. Beautiful spot on the beach and the staff were very helpful and friendly. I will certainly stay here again."

"Food was mediocre, but I do not like fish"

"Great room staff and location was great for a walker like me. "

"Dirty Room CB"

"Pool area great, wifi great. But only hot water in the shower. No housekeeping (asked for clean shower towels after 6 days of 8 day stay.) Not great amenities in kitchen. No wash cloths, dish cloths. Ocean view would be possible if it wasn’t blocked by parking lot. Issues with plumbing that gurgled spontaneously from both sinks. Between this and barking dogs at 6am, no sleeping in on vacation. Thanx to Curt in the kitchen, he went over and above to enhance our stay. Thank you. Spa was fantastic!! Restaurant was also great, but breakfast is very overpriced."

"Room very clean"

"Our room was cleaned daily by a committed housekeeping staff. Lorene & Ingrid were exceptional, warm and friendly. They were limited by the lack of resources. Gem is conveniently located on a beach, however the rooms are showing their age and it is clear that management has not invested in updating the room in a very long time. Basic things like a running toilet tank, having to hold the lever to get the toilet to flush, a refrigerator that leaks, all reflect the lack of intention to the small details. For the most part, the staff was helpful and friendly, however, there was a server at the bar at Kalinago who was rude, dismissive and very combative. I was told that she was fairly new to the team. Management could do a better job of ensuring that their employees, as in this case, properly reflect the values and the mission of Gem/Kalinago. Deslin, who assisted us over breakfast and the bar at Kalinago was exceptional! Her maturity level and attention to details, along with her deep care for her customers was appreciated. "

"It has a beautiful view.. great staff, very welcoming "