Room was clean and staff were polite and helpful. The complimentary breakfast was good, giving a nice selection of food to choose from.
เข้าพัก 1 คืน, กุมภาพันธ์ 2019
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
ผู้เข้าพักจริง
28 ม.ค. 2019
ไม่ชื่นชอบ: ความสะอาด
Easy access from the freeway but the room had not been cleaned. Couldn't get a hold of staff and were in a hurry to just dealt with it. Tried to iron a shirt but the iron didn't work. Asked the night staff for a new iron and was told there weren't any. Tried again in the morning and the young lady from the front desk brought one to us in a couple of minutes.
Arrived to no one at front desk, rang the bell and had to wait 10 minutes for someone to come help us. Room was super hot, even after we turned heat off and open the windows to cool off, once closed the room proceeded to go back to very hot
Keys stopped working twice during our 2 night stay, we left a day early, even tho they refused to give us a refund for the last day, we couldnt have stayed
But worst of all, was waking up the first morning to discover our white duvet with yellow stains and dry blood stains (i took pictures) when i let the hotel staff know, they seemed not concerned and said theyd ask for a complete bed change but that the hotel policy was not to change the duvets between customers! We were appalled and disgusted! Left a day early and went to a different hotel room, i ask if i could get my money back for that last night and they said no
The manager I interacted with was not very kind. I arrived to check in and pay since I was with a group and using a company card. I found out when I got to the desk that they had already charged my personal credit card and maxed it out before I had even arrived "because it was the one on file". The male manager interrupted me several times and was very rude about the whole process. Then when checking out, they could not find a record of us paying for one room- even though I had the printed receipts- and attempted to charge me for the room again. The check in process took 1 hour and the check out took at least 30 minutes.
Check in was fast as I had prepaid online. We unloaded our car and went to the concert. We got back late and realized there was not a microwave in the room so I went to the front desk and asked the clerk if I could use their microwave. She opened the breakfast room up for me so I could warm up our supper. She was very nice and did, Thank you. We ate and went to bed exhausted. When we woke up I went to take a shower, I turned on the light and the bathroom was filthy. The toilet had brown sediments in the bowl like it had not been cleaned in months, dried urine under the seat, and the tub was full of hair. When I started to look around the room it had not been cleaned prior to us staying there. I told the girl at the front desk and she acted like that was not the first time that has happened there. She apologized and gave me her managers card.
เข้าพัก 1 คืน, กันยายน 2018
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Jessica
17 ก.ย. 2018
Was only there for one night. Clean room, comfortable beds.
The staff is unbeatable.
The location is terrific for folks coming from the west on 94. 30 minutes to downtown Minneapolis, MOA, Airport, etc.
The hotel has been here for years. Wyndham has just acquired Americ-Inn and will need to continue to invest in upkeep: updating mattresses, etc.
I love the staff.
The chair was dirty, carpet was stained, the bed skirt had something on it. The room had a smell and was stuffy. The bathroom could use an overhall. Not the worst i ever stayed but was disappointed that it wasnt exactly cheap either.
We needed a place to stay for one night while constructions crews were replacing our curbs in Maple Grove, MN so we went here and we had a nice nights stay.
The outside of the hotel appears very old and rundown. No signage outside to inform guests of where the lobby was. The inside of the hotel was clean. The room was nice but could also use some updating. The pool is small; however from 10pm-12pm no kids allowed. Other times of the day the pool was overcrowded. Continental breakfast was good. Breakfast included biscuits and gravy, eggs, make your own waffles, etc. Location is good.
The room had a damp unpleasant smell. Turned the air conditioning unit up in hopes of cooling the room and reducing the humidity. Despite the relatively cool air temperature outside, the room didn't cool and the humidity in the room didn't get better. There were visible mildew stains on the grout between tiles in the shower, a stain on the 1st washclothe almost used by one of my kids, lipstick on the hair dryer handle, and a dirty handprint on the wall. Key card didn’t work for the pool at times.
One of the beds in the room was dirty, we had to get new bedding. The thermostat in our room was not working properly so it was either to stuffy or to cold. The pool was filthy and had way to much chlorine or salt or something in it. Breakfast was crowded and had to wait for many items to be restocked. Overall it was not a good hotel experience and I would not go back!