2/10 แย่มาก
Amber
7 มี.ค. 2026
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
I arrived just before 7pm to find a queue of people in the lobby, it quickly became apparent that there was an issue, a technical one. You had just one single member of staff on reception who was trying to deal with it.
However it was a struggle and it took over half an hour to be acknowledged, let alone get a room. I was tired after a long day so it wasn't ideal but I appreciate technical faults happen.
However, on identifying that without a key I had no access to light or heating I tried to address it with the receptionist but she stated there was nothing she could do so I had just my torch on my phone and the TV ( fortunately I had electric) to light the room.
I and other guests were told we would get a key card in about an hour but mine never emerged and I couldn't leave my room to investigate. I kept checking to see if it had been left outside but by 11pm when I retired to bed it was still not there.
Come the morning I had no choice but to continue to operate in the dark and even when at 09.20 am I called reception and a male said he would bring a key and iron I requested it never emerged.
When I left, having to abandon any hope of light or an iron to aid my getting ready I was surprised to find a female on reception who herself was shocked that I never had a key and h as d experienced the issues I had
This is shocking service, I have stayed many times and have never had anything quite so bad to deal with.
Yes the receptionist was doing her best but my question
Amber
เข้าพัก 1 คืน, มีนาคม 2026
