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Reviews of Comfort Suites Midland West

2.5 out of 5
Comfort Suites Midland West
5606 Westridge Blvd, Midland, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 426 out of 568 reviews" "
Rating 8 - Good. 94 out of 568 reviews" "
Rating 6 - Okay. 24 out of 568 reviews" "
Rating 4 - Poor. 9 out of 568 reviews" "
Rating 2 - Terrible. 15 out of 568 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Simon L

Stayed 2 nights in Apr 2024
Response from Stephanie on 14 May 2024
Thank you so much for your glowing review! We’re delighted to hear you had a five-star experience with us. We appreciate your business and look forward to welcoming you back again soon!

10/10 Excellent

Robin

Travelled with family
Liked: Amenities
Nice clean rooms! Had a great stay!
Stayed 1 night in May 2024
Response from Stephanie on 14 May 2024
Thank you for your perfect 5/5 rating. We appreciate your business and your positive feedback. We look forward to welcoming you back in the future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Stephanie on 14 May 2024
Thank you for the 5/5 review, we are glad to hear that you enjoyed your stay! We appreciate your business and hope to host you again.

10/10 Excellent

darryl, Dallas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Business traveler great location , staff friendly room good design clean quiet bed comfortable would will stay there again ,
Stayed 1 night in May 2024
Response from Stephanie on 9 May 2024
Thank you so much for your glowing review! We’re delighted to hear you had a five-star experience with us. We appreciate your business and look forward to welcoming you back again soon!

10/10 Excellent

Edward

Stayed 3 nights in Apr 2024

10/10 Excellent

James, Red Deere

Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay. Quiet, close to amenities. Safe to go for a run in the evening.
Stayed 2 nights in Apr 2024
Response from Stephanie on 26 Apr 2024
Hi James, Thank you for your 5-star review! We're delighted you enjoyed your quiet stay and the location. We appreciate your business and hope to welcome you back again soon.

10/10 Excellent

mayra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Booked a 2 room 2 night stay. Whenever I booked I asked for connecting rooms and upon arrival I found out they had given me rooms very separate from each other, I headed back to the front desk and the guy working that shift was very helpful and found me some rooms right next to each other although not connecting but still worked out great. The rooms were very clean and the beds are extremely comfortable. We did use the indoor pool and hot tub and also both were very clean. I have no complaints about my stay here. I would definitely stay again.
Stayed 2 nights in Apr 2024
Response from Stephanie on 23 Apr 2024
Dear Mayra, thank you for the fantastic 5-star review! We're delighted that our front desk agent was very helpful, you enjoyed our amenities, and enjoyed a clean and comfortable room. We appreciate your business and look forward to hosting you again.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice property with lots of good restaurants super close.
Stayed 1 night in Apr 2024
Response from Stephanie on 22 Apr 2024
Thank you for your 5-star rating. We're delighted that found our hotel nice and clean and that you enjoyed the location. We appreciate your business and and can't wait to welcome you back again!

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Comfort suites breakfast was just about right not so much and just what you need.
Stayed 1 night in Apr 2024
Response from Stephanie on 22 Apr 2024
Thank you for the 5/5 review, we are glad to hear that you enjoyed your stay! We're delighted that you enjoyed the breakfast. We appreciate your business and hope to host you again.

8/10 Good

Lowell

Very nice staff.
Stayed 1 night in Dec 2023
Response from Stephanie on 17 Apr 2024
Thank you for your four-star rating and your kind words about our staff. We are thrilled to hear that you enjoyed your stay.We appreciate your business and look forward to hosting you again!

10/10 Excellent

Tanner

Stayed 1 night in Apr 2024
Response from Stephanie on 7 May 2024
Thank you for the fantastic 5-star review. We appreciate your business and look forward to welcoming you back soon!

10/10 Excellent

Leonardo

Travelled with family, Travelled with family and small children
Liked: Amenities
Highly recommended
Stayed 3 nights in Apr 2024
Response from Stephanie on 16 Apr 2024
Thank you for your perfect 5/5 rating. We appreciate your business and your positive feedback. We look forward to welcoming you back in the future.

8/10 Good

Moire

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable stay.
Stayed 2 nights in Apr 2024
Response from Stephanie on 15 Apr 2024
Thank you for your positive review, we appreciate your four-star rating. We're delighted that you enjoyed a clean and comfortable stay. We appreciate your business and hope to welcome you back for another positive experience.

8/10 Good

Marisol

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We travel to Midland once a month and stay in different suites in the area. This was my first time staying with comfort suites which was really nice. However, on my first night we did have an incident with the fire alarms going off in the hotel room. it was after midnight when we were showering because we had been working and traveling all day. The steam from the shower set off the smoke alarms. I started panicking and called the front desk. The girl said to open the door and let the steam out of the room, so we did that. Then The alarms went off again, and I kept trying to call the front desk, got a busy signal. The next thing I know, there is a knock at the door from the same girl who knew I was in distress over the alarms going off, also the same girl who told me to open the door and let the steam out. She came to the room and said we were being loud and needed to quiet down. I was super annoyed by that point, even while I was talking expressing my concerns about the alarms going off twice! She went on to say that I was speaking too loud! She should have gone there to make sure we were OK with the smoke detectors going off and apologizing for that inconvenience! It was really disturbing for us. I struggle with severe anxiety and Raynaud’s disease, therefore I need to take hot showers to help my circulation. I don’t understand why there is not better ventilation in the restrooms, that according to this rude young girl, alarms have been set off by shower steam before.
Stayed 3 nights in Apr 2024
Response from Stephanie on 15 Apr 2024
Thank you for your positive rating. Please accept our sincerest apologies for the inconvenience of the smoke alarm. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Miguel, Any city

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a terrible experience this time. There was blood on our sheets and they tried to blame us when no one even laid down yet and then I said I wanted my money back and they said they can’t but did move us rooms. They also had the pool shut down when we paid extra money to stay there for an indoor pool because it was windy outside. The cleaning person was very rude to my daughter. The manager was unprofessional at first. I will not go back again.
Stayed 1 night in Apr 2024
Response from Stephanie on 15 Apr 2024
Our sincerest apologies for your terrible experience. We are sorry that our pool had to be shut down while you were staying with us but we have to make sure that it is safe for use. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

2/10 Terrible

Nicole

Travelled with family
Disliked: Staff & service, property conditions & facilities
If you’re looking to book any hotel with pool or hot tub, make sure to call to see if they’re working!..Booked 1night came from a 2 or more hour drive just in time to get to the hotel and get ready for the event we were traveling for.Arrived and by front register a sign said hot tub was out, then as I finished signing agreements front clerk notified us their was an “incident” in the pool so that was out as well.I let him know those were some of the main reasons I chose them and it would’ve been nice to know before.He offered us to travel at walking distance to sister hotel to be able to go to their pool etc, I agreed and decided well i guess it’s better then nothing.Then we leave with key card in hands and get most of our luggage down just to find out card key was not working at all.At this point I was completely frustrated, I let them know I was not accepting and deny staying there.It doesn’t end there obviously they didn’t want to accept cancellation and had a hard time, if it weren’t for my 3rd party being on the phone with them 2hours, I would’ve just left home and lost money…however we did lose time and most of our event which was more valuable !!!!
Stayed 1 night in Apr 2024
Response from Stephanie on 8 Apr 2024
We appreciate your business. We are so sorry for the inconvenience of the spa and the pool both being out. We also apologize for the trouble with the key cards, sometimes they just don't work correctly.We appreciate your business and want to make sure all our guests experience the same satisfaction. Please feel free to reach out to management with any further concerns.

8/10 Good

Kyle, Lubbock

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and looks new. Only complaint is there were no luggage carts. We check all four floors. No luggage carts. The staff stared “ sorry it appears the some of the guests have them in their room.” It made for a decision of four trips in and out and or leave items behind. Disappointing. Other than that, check in was quick and easy.
Stayed 1 night in Apr 2024
Response from Stephanie on 5 Apr 2024
Thank you for your positive review, we appreciate your four-star rating. We apologize for the inconvenience of the luggage carts not being returned. We're delighted that you enjoyed the quick easy check in and the cleanliness. We appreciate your business and hope to welcome you back for another positive experience.

10/10 Excellent

Dayanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Stephanie on 3 Apr 2024
Thank you for your perfect 5/5 rating Dayanna. We appreciate your business and your positive feedback. We look forward to welcoming you back in the future.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and very clean
Stayed 2 nights in Mar 2024
Response from Stephanie on 8 Apr 2024
Dear Cynthia, thank you for the fantastic 5-star review! We're thrilled that you found our place nice and clean. We appreciate your business and look forward to hosting you again!

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always excellent when we stay here.
Stayed 3 nights in Mar 2024
Response from Stephanie on 22 Mar 2024
Thank you for your excellent review and for choosing to stay with us again! We appreciate your loyalty and look forward to hosting you again soon.

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family and I always look forward to the pillow top beds to sleep on, and we all had a really good night sleep from a long day of traveling. Also having many dining options at walking distance made it easier for a quick bit or a place to sit and enjoy. The only complaint we had was there were no towels by the pool.
Stayed 1 night in Mar 2024
Response from Stephanie on 18 Mar 2024
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay. We appreciate your business and look forward to welcoming you back in the future. Take Care

6/10 Okay

Amy

Liked: Cleanliness, staff & service, amenities
Room was very nice. Check-in was great. However the room to the left of me had their TV way loud and I could hear plain conversation from the hall. My room adjoined another and their was no lock on that adjoining door. I was uneasy. I suggest staff go stand in room 221 abd turn the tv on in the adjoining room. It sounds as if they are in the same room with you.
Stayed 1 night in Mar 2024
Response from Stephanie on 18 Mar 2024
Hi Amy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Matt

Stayed 1 night in Mar 2024
Response from Stephanie on 5 Apr 2024
Thank you for your perfect 5/5 rating, Matt. We appreciate your business and your positive feedback. We look forward to welcoming you back in the future.

10/10 Excellent

Chase and Allison

Travelled with family and small children
Had a great visit! Everything was clean and everything was better than what I expected! Great room for a great price!
Stayed 1 night in Mar 2024
Response from Stephanie on 11 Mar 2024
Hi Chase and Allison, Thank you for your fantastic review! We're thrilled to have exceeded your expectations. We appreciate your business and hope to welcome you back for another positive experience.

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean but at some point in the night we where able to hear ppl being loud in there conversations
Stayed 1 night in Feb 2024
Response from Stephanie on 26 Feb 2024
Thank you for taking your time to provide feedback. We are sorry for the inconvenience. Please never hesitate to let our front desk agent know of any excessive noise as we do have a 10pm policy.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Stephanie on 19 Feb 2024
Thank you for your perfect 10/10 rating. We appreciate your business and your positive feedback. We look forward to welcoming you back in the future.

10/10 Excellent

Christopher

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property!
Stayed 2 nights in Jan 2024
Response from Stephanie on 6 Feb 2024
Thank you for your glowing review! We're delighted to hear that you had a fantastic stay! We appreciate your business and look forward to welcoming you back for another positive experience.

10/10 Excellent

Diane

Stayed 4 nights in Feb 2024
Response from Stephanie on 6 Feb 2024
Thank you for the 10/10 review, we are glad to hear that you enjoyed your stay! We appreciate your business and hope to host you again.

10/10 Excellent

Alma leticia

Stayed 1 night in Feb 2024
Response from Stephanie on 20 Mar 2024
Thank you for your perfect 5/5 rating. We appreciate your business and your positive feedback. We look forward to welcoming you back in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Stephanie on 1 Feb 2024
Thank you for your perfect 10/10 rating. We appreciate your business and your positive feedback. We look forward to welcoming you back in the future.

10/10 Excellent

Haroon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Stayed 4 nights in Jan 2024
Response from Stephanie on 26 Jan 2024
Thank you for your perfect rating! We're thrilled to hear about your positive experience with our great staff. Your business is greatly appreciated, and we look forward to welcoming you back in the future.

10/10 Excellent

erin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Stephanie on 25 Jan 2024
Thank you for your perfect rating! We're thrilled to hear about your positive experience. Your business is greatly appreciated, and we look forward to welcoming you back in the future.

10/10 Excellent

Susan A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good place to stay! 😀
Stayed 1 night in Jan 2024
Response from Stephanie on 22 Jan 2024
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay. We appreciate your business and look forward to welcoming you back in the future. Take Care

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 1 night in Jan 2024
Response from Stephanie on 22 Jan 2024
Thank you for your perfect rating! We're thrilled to hear about your positive experience and that you enjoyed the good breakfast. Your business is greatly appreciated, and we look forward to welcoming you back in the future.

8/10 Good

Christopher

Stayed 2 nights in Jan 2024
Response from Stephanie on 1 Feb 2024
Hi Christopher, Thank you for taking the time to complete our online survey. Your feedback is very important to us. If there is anything we do to make your stay even better, please do not hesitate to let one of our guest agents know. Take Care

10/10 Excellent

Annie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 3 nights in Dec 2023
Response from Stephanie on 9 Jan 2024
We're thrilled to receive your perfect score and such lovely comments, Annie! Delighted to hear you enjoyed our hotel. We appreciate your business. Thank you for sharing your feedback, and we hope to welcome you back for another exceptional stay!

10/10 Excellent

Susan A.

Stayed 1 night in Jan 2024
Response from Stephanie on 1 Feb 2024
Thank you for your perfect rating Susan! We're thrilled to hear about your positive experience. Your business is greatly appreciated, and we look forward to welcoming you back in the future.

8/10 Good

CORINA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we enjoyed our stay. Comfortable beds, nice room. Breakfast was very good. The hallway did have an unpleasant smell and we could hear the people in the room next to us. Other than that it was great.
Stayed 1 night in Jan 2024

10/10 Excellent

Camilo

Travelled with partner
Liked: Amenities
Really good prices, the rooms are clean and nice.
Stayed 2 nights in Jan 2024
Response from Stephanie on 9 Jan 2024
Thank you for your stellar 10/10 review. We're thrilled to hear that you had a fantastic stay. Your kind words mean the world to us. We appreciate your business and can't wait to welcome you back again! Best Regards

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Stayed 1 night in Jan 2024
Response from Stephanie on 4 Jan 2024
We're thrilled to receive your perfect score and such lovely comments! Delighted to hear you enjoyed our hotel. We appreciate your business. Thank you for sharing your feedback, and we hope to welcome you back for another exceptional stay!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Clean and well kept
Stayed 2 nights in Dec 2023
Response from Stephanie on 3 Jan 2024
Thank you for your perfect rating! We're thrilled to hear about your positive experience. Your business is greatly appreciated, and we look forward to welcoming you back in the future.

10/10 Excellent

Keri

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Stephanie on 9 Jan 2024
Thank you for your positive feedback,Keri! We appreciate your business and hope to welcome you back for another positive experience.

10/10 Excellent

Amador

Stayed 1 night in Dec 2023
Response from st on 2 Jan 2024
hank you for your perfect 5/5 rating, Amador. We appreciate your business and your positive feedback.

10/10 Excellent

Teresa

Stayed 1 night in Dec 2023
Response from Stephanie on 2 Jan 2024
Thank you for your stellar 10/10 review. We're thrilled to hear that you had a fantastic stay. We appreciate your business and can't wait to welcome you back again!

10/10 Excellent

Roger

Stayed 1 night in Dec 2023
Response from Stephanie on 22 Jan 2024
Thank you for your perfect 5/5 rating. We appreciate your business and your positive feedback.

10/10 Excellent

Teresa

Stayed 1 night in Dec 2023
Response from ste on 27 Dec 2023
Thank you for the 10/10 review, Teresa, we are glad to hear that you enjoyed your stay! Take Care

10/10 Excellent

Alma leticia

Stayed 1 night in Dec 2023
Response from Stephanie on 27 Dec 2023
Thank you for your fantastic review, Alma! We appreciate your business and hope to welcome you back for another positive experience.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Stephanie on 27 Dec 2023
Thank you for your perfect rating! We're thrilled to hear about your positive experience. Your business is greatly appreciated, and we look forward to welcoming you back in the future.

10/10 Excellent

Joshua

Stayed 6 nights in Dec 2023
Response from Stephanie on 27 Dec 2023
Thank you for your glowing review! We appreciate your perfect score and business. We hope to welcome you back soon!

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service 👏
Stayed 1 night in Dec 2023
Response from Stephanie on 27 Dec 2023
Thank you for the perfect score and kind words! We appreciate your business and look forward to welcoming you back!