Find hotels in Middleburg Heights, OH from ฿1,697

"The shower was cold. Never had hot water "

"Beautiful hotel with great amenities "

"Check-in was quick and staff were welcoming. We enjoyed having the option for the wine reception. The room was sparkling and spacious. It didn't have the best view, but as we weren't there for long, that wasn't very important. "

"Room was clean and quiet. Check in was easy. Staff was friendly and helpful."

"Always always helpful will always stay there"

"loved"

"This was an absolutely unacceptable experience, and I would not recommend this hotel under any circumstances. After being placed in three different rooms, I ultimately chose to leave and stay at another hotel across the street. Each room presented serious and consistent cleanliness failures that should never occur in any property. Room 1: The bed sheets had clearly not been changed. They appeared used, with visible hair and what appeared to be bodily fluid stains. Room 2: The bed again had long strands of hair throughout. Room 3: There were large, clearly unsanitary stains on the sitting chair, and the toilet appeared as though it had just been used and not cleaned. After bringing these issues to the attention of both the front desk attendant and the manager, I was met with rudeness and a complete lack of accountability. The manager, while on the phone, stated that I was “costing them money” and refused to provide any refund. Between the unsanitary conditions and the unprofessional, dismissive response from staff, this was one of the worst hotel experiences I have had."

"Staff was wonderful. "

"Great location . Friendly staff, Room was clean , comfy and had a great lake view. Would stay again . Highly recommend for staying in downtown area"