"10/10. This will be my go to hotel anytime I’m in Cleveland. It’s literally behind a cooper hawk and across the street from a shopping center. Beachwood mall is 8 minute drive away. It’s safe and convenient! "
"Friendly service. The room was spacious & comfy. They had a refrigerator, microwave, & coffee maker in the room which was very convenient. When you walk into the property it is very inviting. I knew right away I would always choose this property when I travel."
"The room was nice but the housekeeper hadn’t done a great job. She left a wash cloth from another guest hanging on the shower curtain rod. I will admit it could have been hard to see, but it was there. Also, and I know this is something most people wouldn’t even consider, but the flags are hung incorrectly. The state flag is hanging on the tallest pole and the US flag is flying below that, which is improper. I was going to bring this to the attention of the morning clerk, but no one was at the...
"We always stay at the crown plaza when we fly out of Cleveland. This time there was no soaps or blow dryer. Room was bare of anything that we would normally use. This place does need upgrades. "
"We were impressed by the warmth, the friendliness of the front desk staff. I wish your hotel and others would have some quality channel on the television, like Netflix, Amazon, Peacock, whatever. One channel would be nice. The breakfast was good, and the dining room was comfortable. One heads up! During daytime hours, we thought to go to adjoining restaurant and grab some lunch. The door to the hotel and the exit door were both locked. We were trapped. Fortunately, someone saw the three of us...
