Stuff unfriendly, room dirty, towels with spots. Elevator or broken or very slow collecting all guests, housekeeping, delivery etc. We booked 3 rooms, incl. 2 penthouses, it’s far from what someone would assume a Suite or Penthouse. Even not close.
Very disappointing experience.
Not a 4* hotel.
Will never suggest this hotel.
Awesome staff. I've stayed there many times and they always remember who I am and are courteous, respectful and professional. Love this little boutique hotel.
Lovely staff and service. They were generous enough to give me a partial refund when I wasn't able to be there for the first two nights of my reservation.
The room was full of light and had some nice basic kitchen amenities like dishes. Having free laundry on site was another perk.
Room could have been cleaner. Found a few things under the bed.
Would stay here again.
I had a great stay! I was here for 4 days with my friend for Memorial Day Weekend. The place was clean and the staff were nice. The pool was small but was nice and on the rooftop. I see myself coming back but I did not like the $200 refundable deposit which I didn’t receive and I will follow up with the hotel about that!
I stay here frequently when coming to Miami. I love it because it’s quiet, it’s clean and provides apartment style rooms giving you the feel of Miami living. It also smells amazing in the lobby! A new fridge was added in the lobby with some frequently used alcoholic beverages which I thought was nice. It allows people to grab a drink and enjoy them in their room/balcony if they’re not heading out. Everything is about 15-25 minutes away from the hotel, Publix is a 10 minute walk, Aventura mall is about 20-30 min drive. So it’s convenient and pleasant staying here. Some robes in the rooms would be a nice touch, also better beach lounge chairs.
D'Angela
เข้าพัก 1 คืน, พฤษภาคม 2025
2/10 แย่มาก
Leilani
27 พ.ค. 2025
Leilani
เข้าพัก 1 คืน, พฤษภาคม 2025
2/10 แย่มาก
Leilani
เดินทางกับคู่รัก
27 พ.ค. 2025
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Although the location is conveniently close to the beach and the suite had a nice layout -- our first night was AWFUL. Around 8pm, we moved an adjustable lamp slightly away from where it had been pointing and it sparked with electrictricity --leaving us with no power. I rented this weekend for a special celebration of my boyfriend's birthday and we couldn't even sleep or take a proper shower. The hotel had informed us that their tech left for the day already (at 8pm on a popular/overbooked weekend in miami?) and that we had to wait til 8am the next day to recieve any kind of help. They also refused to move us to another room. We spent the night using the flashlights on our phone just to be able to shower and move through out the room. Not to mention, because the power had gone off --we had NO AC. It was SO hot the entire night, we barely slept as well. We had an awful night and the next day when the mechanic finally arrived --he even mentioned his surprise at the fact that they would leave us to stay in a room like that. We asked for compensation for our troubles and they refused any kind of extra service or refund. It was awful. Wouldn't stay again.