"I picked the Cadillac because my stay is usually top-tier. I have stayed here on at least five separate occasions. As always, the staff at the reception, pool bar, adult pool area and beach were great. Shoutout to Chris and Dillion on the beach and reception who sent a bottle of Prosecco up to the room in celebration of my daughter’s birthday. However small things occurred which were not typical, There was a mystery stain on the fabric at the foot of the bed frame that I was able to get out with several wipes. The AC was very loud, the grill was full of dust and missing a slat. One of the drapes on the window was filthy and the mini bar was either locked or jammed. The staff member who bought my suitcases up was pleasant, but he asked me if I needed anything else and I told him that a robe was missing that I’d like extra waters and sugar for tea and I needed a price menu for the mini bar (before I realized it was jammed), but he never returned with any of those items. I did eventually call down to reception (the next day) who sent up the waters and robe pretty quickly, I never was given the mini bar menu but we were never quite able to get the bar open and that’s even after having a staff member try to assist. I noticed an empty container for the complimentary nail file and there was no ice machine in the designated room. I really do like to stay here so I hoping this review is helpful!"
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