Is Casa Castillo pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of MXN 400 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at Casa Castillo?

As of 9 Sep 2025, prices found for a 1-night stay for 2 adults at Casa Castillo on 22 Sep 2025 start from ฿2,893.22, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Casa Castillo?

Casa Castillo doesn't offer parking.

What time is check-in at Casa Castillo?

Check-in start time: 4:00 PM; check-in end time: anytime.

Where is Casa Castillo located?

Located in Reforma, this hotel is within a 10-minute walk of Avenida Presidente Masaryk and Paseo de la Reforma. Angel of Independence Monument and Chapultepec Park are also within 1 mile (2 km). Chapultepec Station is 14 minutes by foot and Sevilla Station is 19 minutes.

Casa Castillo Reviews, Deals & Photos 2025

About the area

Reforma, a neighbourhood in Mexico City, is home to Casa Castillo. Palacio de Bellas Artes and Chapultepec Castle are cultural highlights, and travellers looking to shop may want to visit Paseo de la Reforma and Antara Polanco. Check out an event or a game at Auditorio Nacional, and consider making time for Parque Zoologico de Chapultepec, a top attraction not to be missed.

Visit our Mexico City travel guide

10/10 Excellent

igor

16 Jun 2025

Liked: Cleanliness, amenities

Great place to stay in Mexico City for a few days

Stayed 2 nights in May 2025

8/10 Good

Carlos

4 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Better accessibility to a hot shower.

Stayed 8 nights in Jul 2025

8/10 Good

Maria

29 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful area, nice hotel and excellent staff

Stayed 2 nights in Nov 2024

10/10 Excellent

Richard

27 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

This is a great place to stay.

Stayed 7 nights in Jun 2024

10/10 Excellent

Beatriz

27 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente ubicación, el personal muy atento y la habitación con todo lo indispensable.

Stayed 4 nights in Oct 2024

8/10 Good

Abiola

13 Nov 2024

Liked: Cleanliness, amenities, property conditions & facilities

Casa Castillo is great if looking for a budget hotel in the heart of Mexico City. It was perfect for my stay.

Stayed 6 nights in Nov 2024

10/10 Excellent

Reginald

3 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The staff was very helpful and respectful

Stayed 2 nights in Oct 2024

10/10 Excellent

Daniela Carolina

25 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

El lugar esta hermoso, muy acogedor, te hace sentir en casa, muy limpio, con vigilancia 24 horas, la habitación comodisima con todo lo indispensable para tu estancia y hacer el check in es muy fácil, además de ser petfriendly, nos proporcionaron camita y platitos para mi peludita

Stayed 3 nights in Nov 2024

6/10 Okay

Arthur

25 Feb 2025

Liked: Cleanliness, amenities, property conditions & facilities

A great building, nicely curated inside. However our room had a lot of street noise & could use better black-out curtains. Bed was small and room lacked enough pillows. Front desk was manned by security guard who was mildly helpful when requested water bittle for 2nd night.

Stayed 2 nights in Feb 2025

10/10 Excellent

Brendan

1 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities

The rooms are very comfortable and the property is beautiful.

Stayed 2 nights in Nov 2023

8/10 Good

Melanie

31 Oct 2024

Liked: Staff & service, property conditions & facilities

The hotel is pretty. Very noisy, you can hear everything outside your room.

Stayed 2 nights in Oct 2024

8/10 Good

Guy

8 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very noisy facing a main street, location was good for our needs, neighbourhood was great, room was great but small

Stayed 4 nights in Oct 2024

8/10 Good

Jorge

9 Sep 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location, small but with all we needed. Minutes away from Museum and Chapultepec park.

Stayed 2 nights in Sep 2023

8/10 Good

Hilda

8 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

friendly sraff

Stayed 6 nights in Nov 2024

10/10 Excellent

Carlos

21 Oct 2024

Excelent

Stayed 1 night in Oct 2024

6/10 Okay

Mildred

27 Apr 2024

Nice

Stayed 6 nights in Apr 2024

10/10 Excellent

ALLAN

11 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved the room and the staff, in particular, Juan Carlos. The room had an espresso machine, mini refrigerator and an induction cooktop. Plus dishes and silverware if needed. The room was like new and very clean, the staff was attentive and location was great for me. I would stay there again for sure.

Stayed 3 nights in Mar 2024

10/10 Excellent

Judy

8 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was wonderful, staff were so friendly and helpful. Bed and pillows were very comfortable. Easy access to everything. Would definitely stay there again. Was very charming. Only one complaint, water truck across the street was so noisy everyday!!

Stayed 6 nights in Feb 2024

6/10 Okay

kathiuzka

12 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The room doesn't have Any air conditioning. Only a fan per room.

Stayed 4 nights in Apr 2024

6/10 Okay

Jean-Yves

14 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

Perfect little hotel with fatal flaw

This is the perfect little hotel except for one fatal issue: It is located directly across the street from the loading docks of a major hotel/conference center. Trucks with idling engines, refrigeration units, etc. are backing into the bays at all hours of the night. It’s loud non-stop. I could not sleep well for three nights. Too bad because the staff is very nice and accomodating, the hotel itself is great and the location very good, otherwise, wedged between Reforma and Polanco.

Stayed 3 nights in Feb 2024

10/10 Excellent

Johanna

26 Sep 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location, quality & price. Would return!

We loved this little boutique apartment-hotel! It is quaint but updated and has a lot of character. The staff is friendly and helpful. It is in a safe and convenient area of town, right across the street from a little convenience store where we could purchase water and simple snacks. One block from nice coffee shops, ATMs, and a couple of blocks from a small grocery store. We had a 2-bedroom apartment that comfortably slept 5 people (1 bedroom had king-size bed and own bathroom, second bedroom had queen bed, another queen bed in main social area and a second bathroom) with a little kitchenette. The listing wasn't clear on number of bathrooms so we were happy to find there were 2 of them. It was lovely, very clean and very comfortable; the furnishings looked new and updated. The listing for the apartment said it had a twin pull-out sofa too, but it was actually tiny and could only work as a bed for a child, This was not a problem for us as we were only 5 adults, but it certainly wouldn't accommodate 7 adults. The only minor issue we had was that the air conditioner started making loud noises and leaking in the middle of our second night there; we had to turn it off. But they sent someone to look at it that same day. Weather cooled down on the 3rd night so we didn't need to turn it on again. Do keep in mind that this is a 3-story building with no elevator, so if you have issues with stairs, request a ground-level room. The bigger apartments are on the top floors.

Stayed 3 nights in Sep 2024

2/10 Terrible

Bianca

26 Oct 2023

Liked: Cleanliness

Disliked: Staff & service, amenities

The premises are beautiful, unfortunately staff were very rude. When I made my reservation I paid for a queen size bed, yet, they hosted me on a room with a full size bed. I talked to Jose Eduardo about this. He works reception. He said he wasn’t able to do anything about it. Then I asked to talk to the manager, Jose Eduardo said the manager would give me a call back but she never did. Another thing to notice is that they have a bell that guests have to ring in order to get inside the premises. There is no other way in. One night around 2 am a guest was ringing the bell for a long time and staff never opened the door for her. She ended waking us up by knocking on the guests windows asking us to let her inside the premises. So if you are a light sleeper like me and don’t want anyone to disturb your sleep, don’t book at this place. It’s a shame that this beautiful place doesn’t have good costumer service.

Stayed 5 nights in Oct 2023

2/10 Terrible

louis

17 Mar 2024

Liked: Cleanliness

Disliked: Staff & service

Good: people at the desk were friendly and the room was reasonably clean. Now the bad...The spouts spat at us regularly; water shoots all over the place- several times per day.Worst is that owner isn't a normal human. We had the room for 6 days straight and then learned there would be a major snowstorm on our return and getting stuck in the airport for the night on our way back was going to be real, so we asked about extending for one day at same rate from our 6 day stay. They would not do this for us. It's theirs and they can do what they want, but in 20 plus years of travel, I've never met an owner who wouldn't accomodate a long-term traveler in some reasonable way until now. Rooms available, so space not an issue. So as to not spend hours moving, we booked an extra night with them online. We were again charged the cleaning rate of 222 MXN, plus the daily rate was higher, so in the end, we paid around 340 MXN (about $20 USD) above original rate; stayed in the same room. Never any talk about rebating the cleaning fee. I WOULD NOT stay here again because if a business can't treat its clients as human, they won't receive my money. I hope the reader considers this review in deciding about Casa Castillo. Please spend your money with truly human owners. I hope our extra $20 USD and this review is worth it to Casa Castillo!!

Stayed 6 nights in Mar 2024

10/10 Excellent

francia

27 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente ubicación, muy bonita propiedad, habitación limpia y cómoda, atención por parte del personal excelente. Ampliamente recomendable!

Stayed 1 night in Jul 2025

10/10 Excellent

Miguel

9 May 2025

Stayed 1 night in May 2025

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