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"Staff was great but property was sub par or below due to damages, being dirty including a closed and swamp filled pool that is not a listed amenity. Also advertised vending machines missing from property. Room had damages and was dirty!"

"Our door didn't latch properly and no breakfast."

"Tried getting someone that would talk English"

"It was refreshing to find out that the hotel is American-owned and operated. I loved our cozy room and the toiletries provided. The bed and pillows were exceptionally comfortable, and the bathroom was sparkling clean. My 6-year-old enjoyed the pool so much. The front desk staff were kind enough to allow us a late checkout so my daughter could spend more time having fun in the pool."

"Great selection for breakfast. Rooms are basic, but had everything that was needed. Would return."

"Definitely our new number 1 spot to stay in for softball tournaments up there ! So clean and when I requested items at 9 at night you guys got them fast and without a problem"

"Room was clean , staff friends, but standard is mediocre. Room was limited in amenities, not what I expect from the brand. Microwave faulty, air conditioner was a window unit the kept turning on and off."

"Loved the industrial design of the hotel, natural ME pine wood. Their website should note entrance is actually on Front Street, not Main. I went around 3 times until I found the entrance(parking across the street.) Copley College involved in the hotel, branch of their museum up the street. I went back to Waterville(childhood vacation), to go the Colby free museum, so great! All in all, Waterville is back and worth a visit. I noted to staff at hotel the bar staff, one young woman, should pay...

"Loved our brief staff! Trendy and full of art. Will be back for sure!"

"The breakfast taste horrible and cereal was old and bathroom was too small"

"rooms clean and uo to date only negative we noticed only sheet over mattress. no mattress cover. yuk should be addressed asap"

"Staf was very helpful, room was excellent"

"This is a great property. New owners are very nice and super accommodating, great breakfast and excellent service. Looking forward to coming back again."

"The bed were very small, but in general for one night, was good."

"The staff was terrific. We arrived early 3am and the overnight front desk was wonderful."

"Ok hotel for 1 night. Room was clean but bathroom could have used another swipe. Staff is very friendly."