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"The Hotel Grand River is a property with a lot of potential, unfortunately it falls short. The front desk staff was amazing! Very helpful and personable. The building itself is nice, in a nice location, unfortunately for the duration of my stay, the hallway on the ground floor reeked of urine. My room was a great value for the price, all of the available rooms on the app were listed at the same price, I selected the nicest looking one available, which was a suite with sofa bed. That wasn’t the room I was put in, which was a Jacuzzi suite, which was even better as I was traveling alone for work. My room was very clean, but the only coffee that was provided was decaffeinated (not an issue for most folks, but a personal pet peeve.) The view from the hotel is fantastic. The breakfast offerings were extremely mediocre. I enjoyed my stay, and felt like I received a great value for what I paid, but I also recognize that a few small adjustments (cleaning and deodorizing the carpets that have urine smell, investing to improve the amenities) would go a very long way to improve the guest experience."

"Clean, comfortable, and very helpful front desk!"

"Staff is wonderful."

"Room are very nice & spacious. "

"Room was clean and fresh smelling! Staff were friendly and professional!"

"Was very nice"

"Hotel was nice was expecting more for 365 a night . Had a lot of issues with kids running up and down hallways nocking on doors and prank phone calls. "

"I love this hotel and I usually stay here because it’s close to my family when I come into town unfortunately when we checked in the pool was open, which is one of the main reasons why I stay there and the day that I went to take my grandkids swimming, the pool was closed when I talked to the staff they just said yeah it’s closed no explanation no nothing"

"So the hotel is very dated. The rooms are very very dated. You can tell that they try but it’s just not comfortable with the pillow pillows are very used. The mattress mattresses are very used. It’s just very old. There’s a very old musty smell in there. it’s a very old hotel."