"From arrival to departure the staff was incredible. The general manager really helped turn our very hectic day of delayed flights and lost luggages into a good day with his kindness and attentiveness. I would stay here again and again. Breakfast was amazing. A great variety and the service was beyond exceptional. Thank you all again for your hospitality. My daughters and I really appreciated it."
"I have stayed at the property a number of times and it is clean and quiet with excellent facilities. I did eat in the restaurant again this year, but the standard of food appears to have dropped considerably. This may have been a one off, chef not in etc, but we were disappointed with the food which we did inform the bar. "
"Great location, well priced, free parking, friendly staff. Rooms have recently had a light refurb with new furniture and carpets. This was my 2nd stay here and already planning my next.
Only downsides are the sound proofing isn't great and Room 3 could use a new mattress. Current one is quite worn and uneven"
"Safe destination for solo female traveller visiting Hampton Court Palace. Staff very friendly & helpful. Excellent breakfast. Will be back next year. Thank you. "
"Although this hotel was seriously understaffed, the staff that was there were all very nice. A special shout out to Anna at Reception, she fixed many potential issues"
