The property was nice and close to several restaurants. I only gave 4 stars because I didn't get the room type I reserved. After I made it to the room and saw it wasn't what I reserved, I just stayed since it was only for one night.
The lady that worked the desk was absolutely amazing. She was completely helpful and did her best to accommodate our family. This was our first time at a Best Western and it’s now our go to hotel because of her!
My overall stay at this hotel was okay. The staff were very friendly and helpful and the property overall was well-kept. The breakfast was also pretty good. The negatives was the tub was not properly cleaned. I saw mold and mildew under it so I was not able to take a relaxing bath. Also, the beds slept comfortably but were not accessible for customers with disabilities …they were too high for my elderly mom.
Odd shaped room but good sized, there was a space that must have been used in past for something but I can’t imagine what! I liked the amenities-they were actual bottles of shampoo, etc. Bed pillows were terrible, they were simply throw pillow sized hardish blobs. My biggest complaint was the carpet. Most of the time I wear flip flops but occasionally I make a few steps barefoot. When I stepped into the shower I left BLACK footprints, totally disgusting. Carpet needs shampooing in the worst way.
The staffing were very helpful but during this stay I had to deal with roaches and I had to buy roach spray I was told I would be moved but was never moved until week of August 3-10 which is my current stay we had a water leak during my second week stay and now we are moved I has two pair of shoes that gotten wet and other items I had too wash them so two weeks of frustration
No one available at front desk. Left a number to call says they are out on the property. Room was nasty. Definitely needs cosmetic work. Could not use overhead lights they kept flickering. Telephone not working. Refrigerator and microwave also too nasty to be used. Only thing positive about this property was it did have adequate breakfast.