Search Hotels Near Melrose Avenue, Los Angeles

"The staff was amazing! Every person made me feel that they genuinely wanted to help me and make my stay the best it could be."

"We booked this hotel last year and the reviews were great. Upon arrival one of our party was quite upset due to her cards not working and the staff was mot helpful at all just started at her in disgust. We were also told no further charges were to be made as it was all prepaid through virgin then having over 200 dollars debited from the account! The male members of reception were pretty good but the females were arrogant and ignorant when asking questions or advice. The smell of weed was present throughout the floors and in the lift which wasn’t a nice encounter. I believe this place offered better service before the Hilton takeover which seemed to be what I heard a few customers saying "

"The buffet was free but they do bring you a bill at the end, there is no balance on it, I assume it was to the encourage tipping"

"It’s perfect. Beautiful, clean, with a great gym and pool. Everyone who worked there was kind and lovely to interact with. Would definitely stay again. "

"Room was ok, floor was dirty and the shower I was not able to take a nice shower due to the shower not working proberly"

"Always a great stay. Clean and very polite staff. Great location and great amenities. "

"I had a great overall stay at the Andaz hotel. The room was very clean, and everything felt well-maintained throughout my visit. The staff was especially impressive—everyone I interacted with was friendly, helpful, and made the experience smooth from check-in to check-out. The only downside was the air conditioning unit in the room. It made a noticeable, somewhat annoying noise that was difficult to ignore while trying to sleep. Aside from that, everything else met or exceeded expectations, and I would still consider staying here again."

"While the hotel looks nice, the staff is completely disfunctional. For example, in the first two full days of our stay (out of three), our room was not cleaned and the towels were not replaced. We complained about it at the reception more than once and were promised that they would fix it, but to no avail. It seems that there is no overall management that ensures that guests wishes/complaints will be taken care by the staff which is supposed to deliver. After the two incidents we asked to talk to the hotel manager, but (s)he was not available… On a different note, though somewhat related, in our 40+ years of traveling around the world we never met a reception filled with such non-welcoming personnel. Any time we approached them the impression was that they were busy with more important stuff and wanted us to go away. Yes, that bad."

"A+ always"