I’m surprised this hotel has such good reviews. Our room was dirty. The carpet hasn’t been carpet cleaned in a very long time, you could tell by the marks of where people walk in and out of the bedroom and by the couch in the living room area. The shower and toilet were dirty and worn out and clearly need upgraded. I didn’t feel comfortable walking around the room with my shoes off just by the feel of the floor in each room. Staff at the front desk was nice. Didn’t use common area or have breakfast in the morning so can’t comment on that.
Great property. Just out dated furniture and pool should get cleaned out daily too much bugs in water. Staff was awesome! Hotel just needs to be clean daily to many dead bugs everywhere.
Was not told when I checked in about only getting the room cleaned every other day during my stay.
Called for maintenance the day after I arrived to have someone come and check the slow drain in the bathtub plus a clicking coming from the air conditioner vent in the kitchen. No one ever came.
Certainly not the usual I experience during a Hilton stay. Will not stay there again!
We couldn’t get the climate in our room cooler than 76°. The front desk wasn’t very helpful when we asked for a different room. We eventually got the new room, but it came with attitude and a sense that it was somehow our fault that we wanted a new room.