Search Hotels Near Mazatlán Letters, Mazatlán

"Great view of the pool area, ocean and beach"

"Clean, attentive staff beautiful view "

"M"

"Where do I start… staff greeted us friendly, we paid extra for a kitchenette (shown in pictures) and we received a room with a little kitchen with a small fridge, microwave and sink…no dishes or cutlery or stove top to cook). Room was ok, dated but ok, we had partial ocean view but our door faced the Main Street and had and inch gap at the bottom so bugs and stuff could get in and the noise until 3 am from the bars and motor bikes and pulmonías was LOUD. The balcony facing the ocean was the only quiet place. We asked to change rooms and it was extra charge, bed was very soft, we asked to change rooms no it was extra, everything was extra. We asked for a warm blanket and they sent us another duvet cover, (white was not white). Very low end hotel. It came right away and the manger called right away to see if it was sent! The pool…small, no swim up like the pictures showed. There is a bar beside it to get drinks at à cost. Pool was missing half the tiles. Loungers were OLD and repainted, if you wanted to lay on one of the beds it was 400 pesos for the day. Beach was very nice. Staff at pool bar and restaurant very lazy, manager was always coming out to see if we were happy. Long story short, if you were not Mexican they did not see you ! We left 4 days early and went to the RIU for the rest of our vacation. Will never stay here again"

"Ocean View is nothing what the pictures show. Definitely needs to update pictures. We had booked 4 different rooms all four were very dirty one we noticed 2 cockroaches. Not enough towels were left in rooms, safe box didn't work in 3 rooms back sliding door did not lock at all. Very unsatisfied with our stay at this Hotel."

"We find water all around the room,s floor. The wc dosn't work right, the elevedor was broke"

"Muy buena ubicación "

"Ok"

"Elegimos su hotel esperando recibir el nivel de servicio y hospitalidad que los caracteriza; sin embargo, nuestra experiencia de bienvenida fue sumamente desagradable. Durante nuestro proceso de registro, el trato por parte del personal de recepción fue deficiente. En particular,con nombre Arturo “ Esta persona se dirigió a nosotros con una actitud sarcástica, grosera y cero profesional, lo cual nos generó una gran frustración y estrés innecesario tras nuestro viaje. Entendemos que el personal puede tener días difíciles, pero el trato despectivo hacia los huéspedes es completamente inaceptable y mancha gravemente la imagen de su establecimiento. El inicio de nuestras vacaciones familiares se vio opacado por esta situación que pudo haberse evitado con una atención cordial y respetuosa."