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"I ordered two rooms with jacuzzi and when I arrived they were under maintenance and they didn't refund me they gave me one of less money which I didn't agree with and the office was dirty they didn't give breakfast bad services"

"This is a unique hotel in the middle of Chautauqua Institution. We had a fantastic room and thoroughly enjoyed the history and surroundings."

"The pool is not heated, but my toddler enjoyed it. The towels did not seem to be kept stocked though. "

"First thing, I pulled into the parking lot and the overall look of the premises looks like a shelter, unkept Secondly, the building smells like an animal shelter and an old ashtray. Thirdly, the people that are staying in the hotel are very questionable. Fourth, at this point I’m questioning my family’s safety? The complimentary breakfast was not the greatest, cold boiled eggs, hard bagels, very bruised bananas. The room was ok, clean sheets & towels, I guess that was the only decent thing....

"Breakfast was great and the grandkids really enjoyed the pool. The room was good, but not great, perhaps the staff could be trained to look at the details and not the overall picture. An extra minute or two cleaning, goes a long way."

"It was great 😊 "

"Decent and fresh breakfast, friendly and helpful staff, clean and well stocked."

"Helpful staff, great amenities and beautiful lake views"

"My second stay at that hotel. The staff was very kind and friendly, the facilities were spotlessly clean, and the room was comfortable and well-furnished. That's all I ever want from a hotel, and it was delivered."

"The bed was too soft and too low to the ground."

"Just okay overall. Staff not friendly or inviting. I was told no real Easter celebration, such as Easter Egg hunt or Easter bunny for children, but then there was an Easter bunny. My grandchildren were excluded from The event or information was not accurate? I probably would not choose this hotel again. Certainly not the White Inn values from when I lived there with my children."

"Clean "

"This hotel did not have key cards it has house keys the hotel staff was caught inside my room 3 times snooping while they thought all of us were sleeping in the room scared my kids out of a sound sleep in the middle of the night the first time and then was caught 2 more times while my kids sat awake and quiet scared to death I would not recommend ANYONE stays here especially if the have kids! Very scetchy not safe!!!"

"Restaurant was closed didn't have breakfast."

"Staff: 10 stars! Hidden gem! Hot tub is sick! Will be back."

"Clean"

"We come here once a year to catch up with friends and the kids just love the pool as to why we come back every year. "