Lovely resort. We visited twice during low season and they were both great stays!
The rooms were clean, spacious and very comfortable. The resort has a beautiful beach, the food was excellent and the staff was absolutely amazing.
Highly recommend when in Marsa Matrouh or the area.
The beach and water are absolutely beautiful and are by far the best part of this resort. I also appreciated being allowed a late checkout until 3 PM. Unfortunately, those were the only positives.
In my experience, this is not a luxury hotel and was absolutely not worth the approximately $1,100/night I paid. The hotel and rooms feel old, dated, and run-down. My room smelled stuffy, the bed and mattress were uncomfortable, some outlets did not work with larger European plugs, and the safe was locked upon arrival, very old and difficult to use. Housekeeping was also not provided daily.
Service was disappointing. It often felt like cash tips were expected whenever you asked for something. I requested an iron and received an old, damaged one with a makeshift soleplate attached with wires. Beach service was slow and inefficient; I was simply given a staff member’s mobile number to call when I wanted to order.
At checkout, I was asked to wait while they checked the room to make sure I had not taken anything, which I found strange, uncomfortable, and disrespectful.
I also met other international guests who said they paid a fraction of my rate. This property, for me, should not be more than $300/night, not $1,100/night.
This was our second stay at Jaz Almaza. This time was busier, being Eid long weekend. Service was less good than before. It was difficult to find waiter to order drinks. The resort is nice, clean pool and nice sitting areas. It's good value for the money.
Beautiful place, excellent location, friendly staff. There is a small lovely island accessible from the beach. Breakfast was very good but I wish they had more selections of cereals. Dinner was excellent; the salad, soup and main entry were excellent. The dessert was ok. The room fee covers half board(breakfast and dinner) but does not include drinks with dinner( I had to pay 85 LE for a lemon juice).
I would definitely come back. The place is perfect for a stop between Alexandria and Siwa.
Staff busy on their phones instead of taking care of guests
เข้าพัก 4 คืน, มิถุนายน 2024
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Neil
12 ก.ค. 2025
recently stayed at the Jaz Almaza Bay Hotel for $650 a night, and unfortunately, the experience did not live up to expectations.
Upon arrival, the room was missing several essentials you’d expect at this level — no bathrobes, no fruit bowl, and not even complimentary bottled water. When I raised the issue of poor internet, reception simply told me to “come down to the lobby.” I ended up asking the cleaning staff for basic amenities like water.
For a hotel charging premium rates, the service was notably underwhelming and lacked attention to detail. A disappointing stay overall.
Room is super small and the hotel is ridiculously expensive with nothing special to offer. When I arrived, the electricity socket in the room was not even working. I’ve stayed in nearby hotels with cheaper rates and better service. The beach has a lot of rocks which makes it difficult to get into the water. I paid $4 for a bottle of water which actually costs around 0.65 cents. Honestly, i was not impressed at all and thought this place would be exceptional, which was not the case.