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Ensana Hvězda

4.0 star property
Travelers rejuvenate with massages and hydrotherapy treatments at this centrally located retreat, while adventure awaits with nearby skiing and bike rental options

Choose dates to view prices

Ensana Hvezda - Imperial is centrally located, offering a complimentary breakfast buffet and coffee shop treats. Relax at the spa after skiing (passes available) or enjoy the indoor pool year-round. Bike rentals and babysitting services help customize your stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Pet-friendly
  • Free Wi-Fi
The current price is ฿5,154
฿5,927 total
includes taxes & fees
28 May - 29 May
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 18 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs only

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.04 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 135 per vehicle (maximum occupancy 3)
  • Covered self-parking fee: EUR 14 per day
  • Pet fee: EUR 18 per pet, per night
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee
  • Spa fee: EUR 0.6 per person per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is not required for transport to and from this property

Frequently asked questions

Does Ensana Hvězda have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Ensana Hvězda?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Ensana Hvězda on 28 May 2026 start from ฿5,154, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ensana Hvězda pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 18 per pet, per night. Service animals are exempt from fees.

How much is parking at Ensana Hvězda?

Self-parking is available for EUR 14 per day. Limited spots are available.

What time is check-in at Ensana Hvězda?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Ensana Hvězda?

Checkout is at 11:00 AM.

Does Ensana Hvězda provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 135 per vehicle applies.

Where is Ensana Hvězda located?

Located near the slopes, this Marianske Lazne hotel is situated in the city centre, within a 5-minute walk of Marienbad Museum and Ski Areal Marianske Lazne, and is convenient for winter sports, such as cross-country skiing and skiing lessons. Municipal Museum and Church of the Assumption of the Virgin Mary are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very good

9.0

Cleanliness

10

Location

8.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 8 out of 28 reviews
Rating 8 - Good. 16 out of 28 reviews
Rating 6 - Okay. 3 out of 28 reviews
Rating 4 - Poor. 1 out of 28 reviews
Rating 2 - Terrible. 0 out of 28 reviews

Reviews

Verified

10/10 Excellent

Krystof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Stayed 1 night in Nov 2025
Verified

8/10 Good

Bartosz

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Holger

Liked: Cleanliness, amenities, property conditions & facilities
Das Zimmer, die gesamte Struktur, Schwimmbad
Stayed 3 nights in Dec 2025
Verified

4/10 Poor

Julia

Liked: Cleanliness, amenities, property conditions & facilities
Zimmer war groß und sehr sauber. Auch die Ausstattung im Zimmer wie Bademäntel, Handtücher und Schuhe waren sehr praktisch. Leider war uns nicht bewusst, das eine Nutzung des Römerbades sowie die dazugehörige Sauna nicht möglich war. Beim Check in wurde uns das nicht mitgeteilt, erst als wir am Eingang vom Bad standen wurde gesagt nur mit Reservierung und beim reservieren hieß es dann es ist überhaupt nicht möglich! Da wir einen Kurzurlaub gebucht haben um uns alles anzuschauen, war es dadurch sehr enttäuschend. Die entscheidende Information ist beim buchen leider nicht zu finden.
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Kerstin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Schlechtes Management

Zimmer sind modern +, Infrastruktur des Hotels ist nicht auf Anzahl Gäste zugeschnitten. Z.b. sauna ist zu klein, Tische im Restaurant wurden mit Namen für Halbpensionsgäste reserviert d.h. für nur Frühstücksgäste gab es keinen Platz, obwohl 2/3der Plätze um 8:30 leer waren. Im Cafe wurde man von Tisch ohne Reservierungsschild gejagt und gesagt, dass man erst in einer Viertelstunde bedient wird. Dass Essen war unteres Kantinenniveau
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Hans

Liked: Cleanliness, staff & service, property conditions & facilities
Lange Wartezeiten beim Lift
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Heidrun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gut
Stayed 3 nights in Oct 2024
Verified

8/10 Good

MARIA

Liked: Cleanliness, staff & service, amenities
Μας ειχαν δωσει ενα δωμάτιο το οποιο δυστυχώς ειχε 24 ωρες το 24ωρο ενα βουητο.θα μπορουσα να τον περιγραψω οπως ο ηχος απο εναν απορροφητηρα. Η τουαλέτα δυστυχώς δεν ηταν πολυ καθαρη!Ειχε γινει και ενα μπέρδεμα με την κράτησή μας σε σχεση με την κατηγορία του δωματιου μας.Ενω ειχαμε πληρωσει χρήματα για ενα συγκεκριμένο δωμάτιο με επισήμανση διπλο κρεβάτι απο την Expedia, μας ειχαν πει απο το ξενοδοχείο πως δεν γνωριζαν και ειχαν αλλη ενημέρωση για χαμηλότερη κατηγορία με λιγότερα χρήματα φυσικα .Μετα απο απαίτηση μας ,δείχνοντας φυσικα τα email τα οποια αποδεικνυαν την κράτησή μας ακριβως, μας εδωσαν ενα δωματιο καλύτερο απο οτι μας ειπαν ,σε σχεση με αυτο που θελανε να μας δωσουν απο την αρχη.Αλλο οχι φυσικα αυτο που ειχαμε κλείσει απο την αρχη.
Stayed 3 nights in Aug 2024
Verified

8/10 Good

Jürgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wunderbar, aber …

Positiv: Sehr sauber, freundliches Personal, gutes Frühstück, Büfett am Abend okay. Städtchen ist fantastisch (Weltkulturerbe) Nicht Positiv: extrem lange Wege zu den Zimmern, wenn gebucht zu den Anwendungen, zum Speisesaal, dem Römerbad etc. In den unterirdischen Katakomben verlaufen sich viele Gäste.
Stayed 3 nights in Apr 2024
Verified

8/10 Good

Heiner

Liked: Cleanliness, staff & service, property conditions & facilities
sehr angenehmer Aufenthalt. Das gastronomische Angebot entspricht nicht dem Anspruch des Hauses. Qualtäts des Frühstücks und Abendessens verbesserungswürdig. Sauna und Wellnessbereich unter Standart.
Stayed 3 nights in May 2023
Verified

10/10 Excellent

Olaf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten einen fantastischen Kurzurlaub und können das Hotel und die Umgebung auf jeden Fall allen empfehlen.
Stayed 2 nights in Apr 2023
Verified

6/10 Okay

Jürgen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Der Hotelkomplex, der mit weiteren verbunden ist, ist abschnittsweise sehr schön und avantgardistisch. Dennoch lässt der Service und insbesondere die Freundlichkeit an der Rezeption zu wünschen übrig. Teilweise sind die Wege schlecht beschildert. Insgesamt haben wir uns mehr erwartet.
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Sergej

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel imperial ist einfach super!!! Wir kommen gerne wieder.
Stayed 11 nights in Oct 2022
Verified

8/10 Good

Bernadett

Liked: Cleanliness, amenities, property conditions & facilities
mooie ruime kamer
Stayed 4 nights in Oct 2022
Verified

8/10 Good

Janis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Great access to 2 spas

Great that you have access to both the spa of the hotel as well as the roman baths in the 5 star hotel Nove Lazne, we really enjoyed that. The "tunnel" as they say is eventually a series of corridors that connect all the neighboring hotels Hvezda, Imperial, Maria, Central and Nove Lazne. This corridor is actually a very pleasing and entertaining walk with pictures, music and fountains of mineral water taps that you can stop and drink, but it is a series of elevators and many turns that you need to navigate. Also the breakfast was great. Things to improve. The lady at the reception Olga needs to loose her attitude and listen more carefully to what the customer is saying and asking as well as give her responses in a more polite and respectful manner. There were other staff who did great job in assisting us with some issues we had but I am sorry that because of Olga I cannot give the reception a higher valuation. Our check-in took 1.5hrs mainly because they were changing the door lock system, and at the end we were still given the wrong keys. When we entered the room there was some wood dust on the floor from the drilling they did to install the new locks. The car parking is confusing with different levels and elevators, they should specifically take the client to the parking and show which elevator goes where, otherwise the client needs to wander around and look for himself. Overall they should really explain the layout of the hotel property at the check in.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Jörg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Ljuba

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Ursula

Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Burkhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024
Verified

6/10 Okay

VOLODYMYR

Stayed 6 nights in Apr 2024
Verified

8/10 Good

Matthias

Stayed 9 nights in Mar 2024
Verified

10/10 Excellent

Ina Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Verified

8/10 Good

Volker

Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020