Outdoor pool, pool umbrellas, pool loungers

Reviews of Hampton Inn Marathon - Florida Keys

2.5 out of 5
Hampton Inn Marathon - Florida Keys
13351 Overseas Highway, Marathon, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 639 out of 1001 reviews" "
Rating 8 - Good. 250 out of 1001 reviews" "
Rating 6 - Okay. 67 out of 1001 reviews" "
Rating 4 - Poor. 22 out of 1001 reviews" "
Rating 2 - Terrible. 23 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel . Friendly staff .
Stayed 2 nights in May 2024
Response from Shelby on 19 May 2024
Thank you again for choosing to stay at the Hampton Inn in Marathon. We would be happy to have you back at our hotel if your travels bring you back to the beautiful Keys!

10/10 Excellent

Peter and Norma

Travelled with group
Liked: Staff & service, property conditions & facilities
Very nice place. Would recommend and stay there again.
Stayed 1 night in May 2024
Response from John on 21 May 2024
Thank you so much for coming to stay with us and for taking time to post a survey! Guest satisfaction is what the Hilton brands stand for. You are the reason why we're here, so we're going to do the best we can for every one of you!

10/10 Excellent

Caroline

Beautiful place to stay.
Stayed 2 nights in May 2024
Response from Shelby on 19 May 2024
Thank you again for choosing to stay at the Hampton Inn in Marathon. We would be happy to have you back at our hotel if your travels bring you back to the beautiful Keys!

10/10 Excellent

Denise, Bealeton

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely nice, polite, and professional. Great check in! Hotel was clean and well maintained.
Stayed 2 nights in May 2024
Response from John on 17 May 2024
Thank you for your review. We are so happy to have been your chosen hotel destination. Our staff pride themselves in offering exemplary customer service and I am so delighted to hear that we did not fall short of this during your stay. We hope you'll stay with us again in the future!

6/10 Okay

John

Travelled with group
Liked: Cleanliness, staff & service
We stayed on first floor. Our first night was difficult sleeping because people above us (possibly children) were stomping around and it was loud and irritating. The air conditioner worked, but made a rattling noise. There was centipedes on the carpet in the outside hallway.
Stayed 3 nights in May 2024
Response from Li on 15 May 2024
Sorry to know that you have an unpleasant experience while staying in our hotel, our manager team will do our best to check &fix the AC noise, advise the second floor guest to keep quiet in the evening time, and keep the insects out of the guest building. we will try our best to give you a quiet & satisfied stay in your next potential arrival .

10/10 Excellent

Ronald

Liked: Staff & service, amenities, property conditions & facilities
Súper good
Stayed 3 nights in May 2024
Response from John on 11 May 2024
Thank you for your review. We are so happy to have been your chosen hotel destination. Our staff pride themselves in offering exemplary customer service and I am so delighted to hear that we did not fall short of this during your stay. We hope you'll stay with us again in the future!

10/10 Excellent

Natali, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2024
Response from Shelby on 9 May 2024
Thank you again for choosing to stay at the Hampton Inn in Marathon. We would be happy to have you back at our hotel if your travels bring you back to the beautiful Keys!

10/10 Excellent

Leyxoe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024
Response from John on 8 May 2024
Thank you for your review. We are so happy to have been your chosen hotel destination. Our staff pride themselves in offering exemplary customer service and I am so delighted to hear that we did not fall short of this during your stay. We hope you'll stay with us again in the future!

10/10 Excellent

Luz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is excellent. Great location, Very clean and breakfast options were very good. I will come back for sure
Stayed 1 night in May 2024
Response from John on 6 May 2024
Thank you for your review. We are so happy to have been your chosen hotel destination. Our staff pride themselves in offering exemplary customer service and I am so delighted to hear that we did not fall short of this during your stay. We hope you'll stay with us again in the future!

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, convenient location, and nice tiki bar/pool area.
Stayed 1 night in May 2024
Response from John on 6 May 2024
Thank you for your review. We are so happy to have been your chosen hotel destination. Our staff pride themselves in offering exemplary customer service and I am so delighted to hear that we did not fall short of this during your stay. We hope you'll stay with us again in the future!

10/10 Excellent

dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from John on 1 May 2024
Thank you for your great rating and review. We are so delighted that you tried us and liked us! We hope that you come visit us again when your travels bring you to Marathon Key.

10/10 Excellent

Tilza, davie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute and convenient!
Stayed 1 night in Apr 2024
Response from John on 1 May 2024
Thank you for your great rating and review. We are so delighted that you tried us and liked us! We hope that you come visit us again when your travels bring you to Marathon Key.

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome poll area with a tiki bar!
Stayed 1 night in Apr 2024
Response from John on 1 May 2024
Thank you for your great rating and review. We are so delighted that you tried us and liked us! We hope that you come visit us again when your travels bring you to Marathon Key.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, breakfast was excellent
Stayed 1 night in Apr 2024
Response from John on 23 Apr 2024
Thank you again for choosing to stay at the Hampton Inn in Marathon. We would be happy to have you back at our hotel if your travels bring you back to the beautiful Keys!

2/10 Terrible

Anthony

Travelled with partner
Not what picture showed and dirty
Stayed 1 night in Apr 2024
Response from John on 21 Apr 2024
Thank you for taking the time to complete a review regarding your stay with us. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is genuinely helpful, as it is the first step in identifying areas where we can better our guest services. As always, we appreciate having you as our guest and hope you would be willing to give us another opportunity to make it right.

8/10 Good

Jim

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from John on 21 Apr 2024
Thank you again for choosing to stay at the Hampton Inn in Marathon. We would be happy to have you back at our hotel if your travels bring you back to the beautiful Keys!

8/10 Good

Andrea, Hobe Sound

Travelled with partner
Liked: Staff & service, property conditions & facilities
Li and front desk and Troy at tiki bar the best!!
Stayed 2 nights in Apr 2024
Response from John on 20 Apr 2024
We are delighted to have been your chosen hotel during your recent stay in Marathon. It was truly a pleasure to serve you.

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice room, friendly staff and great accomodations!
Stayed 1 night in Apr 2024
Response from John on 16 Apr 2024
We are delighted to have been your chosen hotel during your recent stay in Marathon. It was truly a pleasure to serve you.

10/10 Excellent

OLGA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast
Stayed 2 nights in Apr 2024
Response from John on 16 Apr 2024
We are delighted to have been your chosen hotel during your recent stay in Marathon. It was truly a pleasure to serve you.

10/10 Excellent

Michelle

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this Hampton Inn in Marathon was fantastic and I will most definitely be back. It's newly updated, has all the amenities, super dog-friendly with grassy areas and pick-up stations, walkable restaurants, very safe, and friendly and helpful staff. Thanks for a great vacation!
Stayed 2 nights in Apr 2024
Response from John on 12 Apr 2024
Thank you for your review. We are so happy to have been your chosen hotel destination. Our staff pride themselves in offering exemplary customer service and I am so delighted to hear that we did not fall short of this during your stay. We hope you'll stay with us again in the future!

8/10 Good

Sterling

Travelled with family
Friendly staff
Stayed 2 nights in Apr 2024
Response from John on 6 Apr 2024
Thank you again for choosing to stay at the Hampton Inn in Marathon. We would be happy to have you back at our hotel if your travels bring you back to the beautiful Keys!

10/10 Excellent

javier

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Mar 2024
Response from John on 1 Apr 2024
Thank you again for choosing to stay at the Hampton Inn in Marathon. We would be happy to have you back at our hotel if your travels bring you back to the beautiful Keys!

2/10 Terrible

DENIESE

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was double charged for my booking. I used Expedia and was trying to pay over multiple months. The Hampton In Charged my debit card and Expedia decided to refund the Affirm virtual card instead of my debit card. This has caused me unfair mental anguish and a temporary financial hardship. I will never stay at a Hampton Inn or do business with Expedia even if I died and came back to life with no memory of this unjust situation.
Stayed 2 nights in Mar 2024
Response from John on 6 Apr 2024
Thank you for taking the time to complete a review regarding your stay with us. We sincerely appreciate having you as a guest and we're very sorry you were unhappy. Your feedback is genuinely helpful, as it is the first step in identifying areas where we can better our guest services. As always, we appreciate having you as our guest and hope you would be willing to give us another opportunity to make it right.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice and helpful! Rooms were spacious and loved the balcony leading to the pool. Lots of entertainment for kids and gym has newer equipment. Room had a little musty smell when we first arrived and shower needed some more attention when cleaning. Everything is near by, lots of restaurants, shops and activities. Nice variety for breakfast.
Stayed 2 nights in Mar 2024
Response from John on 30 Mar 2024
Thank you again for choosing to stay at the Hampton Inn in Marathon. We would be happy to have you back at our hotel if your travels bring you back to the beautiful Keys!

10/10 Excellent

Jesica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from John on 30 Mar 2024
Thank you again for choosing to stay at the Hampton Inn in Marathon. We would be happy to have you back at our hotel if your travels bring you back to the beautiful Keys!

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hot tub n pool n workout area
Stayed 4 nights in Mar 2024
Response from John on 30 Mar 2024
Thank you again for choosing to stay at the Hampton Inn in Marathon. We would be happy to have you back at our hotel if your travels bring you back to the beautiful Keys!

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the pool and hot tub
Stayed 1 night in Mar 2024
Response from John on 30 Mar 2024
Thank you again for choosing to stay at the Hampton Inn in Marathon. We would be happy to have you back at our hotel if your travels bring you back to the beautiful Keys!

6/10 Okay

Susan

Stayed 2 nights in Mar 2024
Response from John on 30 Mar 2024
Thank you again for choosing to stay at the Hampton Inn in Marathon. We would be happy to have you back at our hotel if your travels bring you back to the beautiful Keys!

10/10 Excellent

Jian-hua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was smooth and efficient. Mr Li ensured all my needs were addressed, providing clear information about hotel’s amenities, answering my questions with clarity and patience.
Stayed 1 night in Feb 2024
Response from John on 25 Feb 2024
Thank you for your review. We are so happy to have been your chosen hotel destination. Our staff pride themselves in offering exemplary customer service and I am so delighted to hear that we did not fall short of this during your stay. We hope you'll stay with us again in the future!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was polite, helpful and very welcoming.
Stayed 3 nights in Feb 2024
Response from John on 25 Feb 2024
Thank you for your review. We are so happy to have been your chosen hotel destination. Our staff pride themselves in offering exemplary customer service and I am so delighted to hear that we did not fall short of this during your stay. We hope you'll stay with us again in the future!

10/10 Excellent

Wai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area
Stayed 1 night in Feb 2024
Response from John on 25 Feb 2024
Thank you for your review. We are so happy to have been your chosen hotel destination. Our staff pride themselves in offering exemplary customer service and I am so delighted to hear that we did not fall short of this during your stay. We hope you'll stay with us again in the future!

2/10 Terrible

Guillermo

Stayed 1 night in Feb 2024
Response from John on 25 Feb 2024
Thank you for taking the time to complete a review regarding your stay with us. With your feedback, we will do better. Thank you for letting us know where we can improve. As always, we appreciate having you as our guest and hope you would be willing to give us another opportunity to make it right.

6/10 Okay

Donald

Travelled with family
Liked: Cleanliness, property conditions & facilities
Did not like as needed house keeping. Towels do not dry in Florida.
Stayed 6 nights in Feb 2024
Response from John on 18 Feb 2024
Thank you for taking the time to complete a review regarding your stay with us. With your feedback, we will do better. Internal communication is the key to providing great service. Thank you for letting us know where we can improve. As always, we appreciate having you as our guest and hope you would be willing to give us another opportunity to make it right.

4/10 Poor

Clementina

Stayed 2 nights in Feb 2024
Response from John on 18 Feb 2024
Thank you for taking the time to complete a review regarding your stay with us. With your feedback, we will do better. Internal communication is the key to providing great service. Thank you for letting us know where we can improve. As always, we appreciate having you as our guest and hope you would be willing to give us another opportunity to make it right.

10/10 Excellent

Kathy

Stayed 1 night in Feb 2024
Response from John on 18 Feb 2024
Thank you again for choosing to stay at the Hampton Inn in Marathon. We would be happy to have you back at our hotel if your travels bring you back to the beautiful Keys!

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a first class hotel. Beautiful rooms, fantastic breakfast and gorgeous property!!
Stayed 2 nights in Feb 2024
Response from John on 18 Feb 2024
Thank you again for choosing to stay at the Hampton Inn in Marathon. We would be happy to have you back at our hotel if your travels bring you back to the beautiful Keys!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful visit. Everythingwas perfect. If there were 10 stars Iwould give it!!!
Stayed 3 nights in Feb 2024
Response from John on 18 Feb 2024
Thank you again for choosing to stay at the Hampton Inn in Marathon. We would be happy to have you back at our hotel if your travels bring you back to the beautiful Keys!

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Older pprty but nicely maintained Great staff very helpful and polite
Stayed 6 nights in Feb 2024
Response from John on 18 Feb 2024
Thank you again for choosing to stay at the Hampton Inn in Marathon. We would be happy to have you back at our hotel if your travels bring you back to the beautiful Keys!

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find and convenient location for attractions and activities.
Stayed 3 nights in Feb 2024
Response from John on 18 Feb 2024
Thank you again for choosing to stay at the Hampton Inn in Marathon. We would be happy to have you back at our hotel if your travels bring you back to the beautiful Keys!

10/10 Excellent

Dawn

Travelled with group
They gave great recommendations about a local place to sit in the sun by sand and no paying for parking. They had complimentary laundry. Great experience
Stayed 3 nights in Jan 2024
Response from John on 18 Feb 2024
Thank you again for choosing to stay at the Hampton Inn in Marathon. We would be happy to have you back at our hotel if your travels bring you back to the beautiful Keys!

6/10 Okay

Shannon

Travelled with partner
Liked: Staff & service
Easy check in. Room was good. Water pressure was good and there was plenty of hot water. Breakfast was included. There were scrambled eggs, bacon or sausage(depending on day), potatoes, waffles, danishes, yogurt, toast, coffee, juice, and water. The pool looked nice, we didn't get a chance to use it. Island Fish Company is across the street, within walking distance.
Stayed 2 nights in Jan 2024
Response from John on 18 Feb 2024
Thank you for taking the time to complete a review regarding your stay with us. With your feedback, we will do better. Internal communication is the key to providing great service. Thank you for letting us know where we can improve. As always, we appreciate having you as our guest and hope you would be willing to give us another opportunity to make it right.

10/10 Excellent

Richard

Stayed 2 nights in Jan 2024
Response from John on 30 Mar 2024
Thank you again for choosing to stay at the Hampton Inn in Marathon. We would be happy to have you back at our hotel if your travels bring you back to the beautiful Keys!

10/10 Excellent

André

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Jan 2024
Response from John on 18 Feb 2024
Thank you again for choosing to stay at the Hampton Inn in Marathon. We would be happy to have you back at our hotel if your travels bring you back to the beautiful Keys!

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from John on 18 Feb 2024
Thank you again for choosing to stay at the Hampton Inn in Marathon. We would be happy to have you back at our hotel if your travels bring you back to the beautiful Keys!

10/10 Excellent

Faye

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from John on 18 Feb 2024
Thank you again for choosing to stay at the Hampton Inn in Marathon. We would be happy to have you back at our hotel if your travels bring you back to the beautiful Keys!

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Thank you again for choosing to stay at the Hampto on 18 Feb 2024
Thank you again for choosing to stay at the Hampton Inn in Marathon. We would be happy to have you back at our hotel if your travels bring you back to the beautiful Keys!

10/10 Excellent

Annette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay and EVERYTHING was so nice and clean !
Stayed 1 night in Jan 2024
Response from John on 18 Feb 2024
Thank you again for choosing to stay at the Hampton Inn in Marathon. We would be happy to have you back at our hotel if your travels bring you back to the beautiful Keys!

10/10 Excellent

Amrita

Stayed 1 night in Jan 2024
Response from John on 18 Feb 2024
Thank you again for choosing to stay at the Hampton Inn in Marathon. We would be happy to have you back at our hotel if your travels bring you back to the beautiful Keys!

6/10 Okay

Cindy

Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from John on 18 Feb 2024
Thank you again for choosing to stay at the Hampton Inn in Marathon. We would be happy to have you back at our hotel if your travels bring you back to the beautiful Keys!

10/10 Excellent

tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Touring the Keyes.
Spent a couple of days touring the keys and enjoyed our stay in Marathon. Enjoyed the pool and the breakfast was excellent. The grounds were also excellently maintained!
Stayed 2 nights in Jan 2024
Response from John on 18 Feb 2024
Thank you again for choosing to stay at the Hampton Inn in Marathon. We would be happy to have you back at our hotel if your travels bring you back to the beautiful Keys!