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Playa de Santiago Hotel

3.0 star property
Travelers discover a tropical paradise near Las Hadas Golf Course where days filled with kayaking adventures lead to evenings of beachfront dining

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Playa de Santiago Hotel welcomes guests to its black sand beach and outdoor pool. The on-site restaurant serves breakfast and light fare, with free WiFi for all. Families love the location near Playa La Audiencia, with easy access to fishing and boat tours.

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services
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About this property

Playa de Santiago Hotel

  • Family-friendly hotel near Playa La Audiencia
  • Located close to Las Hadas Golf Course and Playa Olas Altas, Playa de Santiago Hotel provides a terrace, a coffee shop/cafe and a garden. This hotel is a great place to bask in the sun with a beachfront location, beachfront dining and kayaking. The on-site restaurant offers breakfast, brunch, lunch and light fare. Enjoy on-site activities, such as fishing and boat tours. Free in-room WiFi is available to all guests, along with a bar and conference space.
  • Other perks include:
    • An outdoor pool, along with sunloungers
    • Free self-parking
    • Full breakfast (surcharge), a local area shuttle and water sports equipment
    • A TV in reception, outdoor furniture and luggage storage
  • Room features
  • All 61 rooms offer comforts such as free WiFi and room service.
  • More conveniences in all rooms include:
    • Bathrooms with rainfall showers and free toiletries
    • 19-inch TVs with cable channels
    • Balconies, ceiling fans and daily housekeeping

Similar properties

2 outdoor pools, pool loungers
Hotel Marbella
Manzanillo
  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
8.4 out of 10, Very good, 1,000 reviews
The price is ฿2,138
฿2,544 total
includes taxes & fees
31 May - 1 Jun
Hotel Marbella
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 9 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MXN 500.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately MXN 120.00 to 250.00 for adults and MXN 85.00 to 150.00 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Pool access available from 9:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property
Children under 9 years old are not allowed in the swimming pool without adult supervision

Frequently asked questions

Does Playa de Santiago Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 8:00 PM.

Is Playa de Santiago Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Playa de Santiago Hotel?

Self-parking is free at this property.

What time is check-in at Playa de Santiago Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Playa de Santiago Hotel?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Playa de Santiago Hotel located?

Located in Peninsulas de Santiago, this beachfront hotel is in the entertainment district and within 2 mi (3 km) of Playa La Audiencia, Las Hadas Golf Course and Playa Olas Altas. Riviera Casino and Playa Miramar are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

6.0

6.8

Cleanliness

6.8

Location

7.0

Staff & service

5.2

Property conditions & facilities
Rating 10 - Excellent. 17 out of 195 reviews
Rating 8 - Good. 58 out of 195 reviews
Rating 6 - Okay. 53 out of 195 reviews
Rating 4 - Poor. 38 out of 195 reviews
Rating 2 - Terrible. 29 out of 195 reviews

Reviews

Verified

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
adécuate for a short stay and close to everything, without city noice and traffic.
Stayed 3 nights in Aug 2022
Verified

2/10 Terrible

yalila

Disliked: Cleanliness, amenities, property conditions & facilities
To be honest this hotel is very expensive and poor quality the bathroom the water in the toilet didn’t flush also the shower the water was the drain was clogged the door and window was very old bad service to be honest
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice people
Stayed 1 night in Aug 2022
Verified

2/10 Terrible

Luis

Disliked: Cleanliness, property conditions & facilities
Hotel needs a renovation or at least maintenance.
Stayed 3 nights in Feb 2023
Verified

2/10 Terrible

Jose

Disliked: Cleanliness, amenities, property conditions & facilities
The pool was green , filty , room sheets poor quality, bath towels old
Stayed 1 night in Mar 2023
Verified

2/10 Terrible

Lorena Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole building is run down. I will never go back. No hot showers. Dirty pool. Randomly tried charging extra... Very strange. Staff broke iPhone charger. Have to ask for toilet paper at front desk and you are not allowed to put used toilet paper in toilet to flush. Taxi service is not honest mostly.
Stayed 8 nights in Nov 2022
Verified

6/10 Okay

Luis

Liked: Staff & service
Disliked: Amenities
Alberca sucia y playa no tan agradable
Stayed 1 night in Oct 2025
Verified

8/10 Good

MARIO

Liked: Cleanliness, staff & service, amenities
Le falta remodelacion
Stayed 2 nights in Jul 2025
Verified

4/10 Poor

Fernando

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
El hotel es viejo y el precio es alto por el precio puedes acceder a uno mucho mejor
Stayed 1 night in Jul 2025
Verified

6/10 Okay

JUAN CARLOS

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Necesita rehabilitacion general.

El lugar es tranquilo y con buena atencion y servicio. Pero le hace falta mucha inversion. Esta muy viejo el edificio y mobiliario. Muy descuidadas las instalaciones en general. No tienen servicio de restaurante y sin posibilidad de conseguir ni un cafe por la mañana.
Stayed 3 nights in May 2025
Verified

8/10 Good

Hector Miguel

Liked: Cleanliness, staff & service
En la habitación uno de los colchones tenía una punta de resorte salido peligroso, las habitaciones algo deterioradas, ventanas que no cierran por falta de bisagras, mobiliario muy viejo
Stayed 3 nights in May 2025
Verified

8/10 Good

Dynhora Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención de parte del personal fue muy buena, las habitaciones cumplen con su cometido de llegar a dormir despues de estar en playa o paseando, lo malo fue que el servicio de restaurante no estaba disponible y tenias que salir a bucar algo o traer tus cosas para consumir en el hotel. No hay refrigerador en las habitaciones, pero se podía rentar uno. La playa es tranquila, ideal para niños.
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Sandra Paulina

Liked: Cleanliness, staff & service, amenities
Solo hace falta mantenimiento a las instalaciones, todo lo démas esta super bien!
Stayed 2 nights in Dec 2024
Verified

4/10 Poor

Nancy

Disliked: Cleanliness, amenities, property conditions & facilities
Me gusto la vista al mar desde la habitacion, no me gusto lo descudiado que esta el baño y lo duro de los colchones
Stayed 1 night in Nov 2024
Verified

8/10 Good

Fidel

Liked: Cleanliness
Lo mejor del hotel es la alberca con calefacción, los climas de los cuartos silenciosos y en buen estado y el acceso a la playa. Lamentablemente los dias que estuvimos no tenian servicio de restaurante ni bar. Las instalaciones en general les falta mantenimiento. Por el precio vale la pena hospedarse aqui.
Stayed 4 nights in Jul 2024
Verified

4/10 Poor

Mildred

Disliked: Amenities, property conditions & facilities
El hotel es un hotel viejo. Falta que le inviertan un poco en los cuartos y áreas comunes. La tv es de las viejitas y se ve muy mal la señal del cable. Las cortinas del cuarto casi no tapan nada y les faltaban ganchitos. No tienen refrigerador, tuvimos que rentarlo por separado (renta por día) Sin embargo, la limpieza de los cuartos es buena y las sábanas y toallas (aunque eran viejas) siempre olían a limpio. Nos tocaron los 3 días de "convivio" con una familia que supongo que eran familiares del dueño del hotel y la primera noche estuvieron en la zona de la alberca con la música a todo volumen hasta la 1 de la mañana (llegábamos una niña de 3 años que no podía dormirse por el ruido), los otros 2 días no pusieron música pero de todos modos se escuchaban sus pláticas y risas a carcajadas hasta muy tarde de la noche...siendo que se supone que el reglamento decía que el área de la alberca se cerraba a las 10 pm. El personal fue muy amable pero no solucionaron ese tema. No volvería a este hotel definitivamente ...la relación costo vs las instalaciones del cuarto y hotel no coinciden.
Stayed 3 nights in Mar 2024
Verified

2/10 Terrible

Masahiro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2度と泊まりたく無い

テラスのドアは閉まらない シャワーの水は完全に止まらない レストランも開いてない
Stayed 3 nights in Mar 2024
Verified

8/10 Good

Héctor

Liked: Cleanliness, staff & service
Todo bien, pero si falta que cambie colchones el hotel, realmente están muy incómodos.
Stayed 3 nights in Dec 2023
Verified

6/10 Okay

Rosa Elena

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No vale lo que pagas, viejo y no le dan mantenimiento, alberca en mal estado con agua fría, no hay alimentos en el hotel, no puedes salir a caminar porque es muy peligroso, no regresamos
Stayed 3 nights in Dec 2023
Verified

4/10 Poor

Alejandra

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No vale su precio, definitivamente no volveríamos. Habitaciones en malas condiciones no colocan ni una sombra para la playa.
Stayed 4 nights in Apr 2023
Verified

8/10 Good

Cesar

Liked: Cleanliness, staff & service, amenities
Desayuno muy sabroso y atención del personal.
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

MA DE LOURDES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

muy buen servicio.

Muy buen servicio, disfrutamos de la tranquilidad y cercanía con la playa. muy buena limpieza y atención.
Stayed 2 nights in May 2022
Verified

6/10 Okay

MIGUEL

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very old building very old furnishings broken equipment no hot water intermittently. Overpriced for what it delivers.
Stayed 3 nights in Apr 2022
Verified

4/10 Poor

MARIA DE JESUS MARTINEZ

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Instalaciones muy viejas y descuidadas. Ropa de cama y de baño igual viejos y con apariencia percudida. Lo bueno, a pie de playa muy tranquila y el personal muy amable.
Stayed 4 nights in Apr 2022
Verified

10/10 Excellent

Iván de jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Regresaremos

Muy cómoda y nos gustó
Stayed 2 nights in Apr 2022