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Reviews of The Orchid Manali - a Boutique Hotel

4.5 out of 5
The Orchid Manali - a Boutique Hotel
Kullu-Naggar-Manali Road and Shuru Road, Manali, Himachal Pradesh

Reviews

7.6

Good

Rating 10 - Excellent. 6 out of 12 reviews" "
Rating 8 - Good. 1 out of 12 reviews" "
Rating 6 - Okay. 3 out of 12 reviews" "
Rating 4 - Poor. 0 out of 12 reviews" "
Rating 2 - Terrible. 2 out of 12 reviews" "

9.0/10

Cleanliness

9.8/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Parshant Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was on point!!!
Stayed 2 nights in Mar 2024
Response from General Manager on 10 Apr 2024
Dear Parshant Singh, Namaskar !! We are thrilled to hear that everything met your expectations! It's our goal to provide our guests with an outstanding experience, so knowing that we achieved this with your visit is quite gratifying. If there were any highlights you'd like to share, or suggestions for how we could make your next experience even better, we'd love to hear them. Your feedback is invaluable in helping us maintain our high standards and in serving you better. We look forward to welcoming you back soon! Thanks & Regards Jagdeep Guleria

8/10 Good

Karthik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hospitality
The staff were fantastic. They really go an extra mile to make your stay a comfortable one. Shiva, Arvind, Vishal and the Kitchen service staff were really amazing. Even the housekeeping staff. They wear a amile always and that's what you want to see in their face too. The place is relatively new and clean. Food was amazing too! Will recommend for the services without a question.
Stayed 6 nights in Jan 2021

2/10 Terrible

Verified traveller

Stayed 5 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 4 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good rooms with average amenities
The room is amazing, the views are splendid. It’s a bit far from Manali in Shuru. The room has centralized thermostat for temperature that works really well. The food was amazing and food service was amazing. Food quantity was amazing (I’d suggest order half of whatever you want. It’d be sufficient.) However, when we checked in, the linen was dirty and drinking water was not provided. We had to call multiple times. They do claim to have hot running water but it’s lightly lukewarm water. So light that it turns cold by the time the water droplets reach you from the shower head. Overall it’s a good hotel with some critical flaws such as no bathtub in presedential suite and lukewarm hot water.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property still in construction with no bar staff not in proper dress and very less variety in morning buffet according to the price
Stayed 2 nights in Jun 2019
Response from Mr Patel on 20 Jul 2019
Dear Guest, Thank you for a positive feedback. We will use this positiveness as our potential to reach our services goal. Our motto is : to improvise our standards based on customer experience. We believe in giving Memorable experience since we believe in Supreme hospitality. We strongly apologize for your experience in our restaurant. We believe in serving fresh and tasty meals.We do not compromise quality over quantity.We promise more add-ons to our standards and services on your next visit. Thank you for your feedback. We look forward to welcoming you again. Regards Mr. Patel GM, Alokik Resort Manali.

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from Mr Patel on 20 Jul 2019
Dear Guest, Thank you for a positive feedback. We will use this positiveness as our potential to reach our services goal. Our motto is : to improvise our standards based on customer experience. We believe in giving Memorable experience since we believe in Supreme hospitality. We look forward to welcoming you again. We promise more add-ons to our standards and services on your next visit. Thank you for your feedback. We look forward to welcoming you again. Regards Mr. Patel GM, Alokik Resort Manali.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resprt, espcially in the winter, as they have central heating and 24/7 instant hot water, which is luxurious and hard to come by in Manali. The staff went above and beyond and were always attentive and willing to help us with whatever we needed.
Stayed 4 nights in Feb 2019
Response from Mr Patel, GM on 17 Feb 2019
Dear Guest, Thank you for a positive feedback. We will use this positiveness as our potential to reach our services goal. Our motto is : to improvise our standards based on customer experience. We believe in giving Memorable experience since we believe in Supreme hospitality. We look forward to welcoming you again. We promise more add-ons to our standards and services on your next visit. Thank you for your feedback. We look forward to welcoming you again. Regards Mr. Patel GM, Alokik Resort Manali.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness
The location of the hotel is very comfortable and out of the crowd of the city. The view from the windows are just mesmerizing. The food is vegetarian, but delicious.
Stayed 2 nights in Feb 2019
Response from Alokik Resort on 4 Apr 2019
Thank you for your positive feedback We will use this positiveness as our potential to improve our standards and services. We looking forward to seeing you in next trip. Regards

6/10 Okay

Sudesh

Liked: Staff & service, property conditions & facilities, room comfort
Not a 4 star resort but a good view of mountains
The term “resort” seems to be used very loosely in this region. This place was listed as 4 star but I really don’t think it deserves more than 3 stars. Our room had visible dust on the floor and surfaces, there were other hotels immediately adjacent on both sides, the “do not disturb” setting seemed to have no effect on the doorbell as we were awakened by teenage pranksters and a mistaken room service boy, and the kitchen called us 2 nights in a row to ask if we wanted dinner. Definitely was overpriced but at least was well outside the busy town and did provide good mountain views and tasty vegetarian breakfast buffets (when there was sufficient occupancy to warrant the buffet)
Stayed 4 nights in May 2018
Response from Patel GM on 15 Jun 2018
Dear Sir Thank you for your feedback. Standardizing our services based on customer experience is our motto. We strongly believe that a positive attitude attains a positive result. We believe your review will change our directions towards western standardized services and safety standards. We will take your review as an advice and we promise we would comply to all the points mentioned. We opened in December 2017 and we are upgrading based on customers view and experience. On your next visit, Our services and amenities will add even more fun for you and your family. We offer you 10% discount on your friends family stay at our resort. Once again, Thank you for your feedback Regards Mr. Patel GM, Alokik Resort Manali.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an excellent hotel with friendly service, comfortable room, and cleanliness. This hotel is a bit far from the city, but we found it no problem as we had our own car.
Stayed 3 nights in May 2018
Response from Patel GM on 26 May 2018
Dear Guest Thank you for your feedback We constantly strive on customer's experience to improve our standards and services. We looking forward to seeing you in next trip too. Regards

10/10 Excellent

Nihal, Colombo Sri Lanka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New property. Very nice location.
The hotel staff created a home away from home atmosphere. The food is testy and the staff is exceptionally attentive and hospitable . I have no hesitation in recommending this hotel.
Stayed 2 nights in Feb 2018
Response from Alokik Resort on 17 Mar 2018
Thank you so much for appreciating our work. we will always work for the betterment of our guests.