2 outdoor pools

Reviews of Best Western Las Mercedes Airport

3 out of 5
Best Western Las Mercedes Airport
Km 11.5 Carretera Norte, Managua

Reviews

8.4

Very good

Rating 10 - Excellent. 523 out of 1008 reviews" "
Rating 8 - Good. 258 out of 1008 reviews" "
Rating 6 - Okay. 106 out of 1008 reviews" "
Rating 4 - Poor. 63 out of 1008 reviews" "
Rating 2 - Terrible. 58 out of 1008 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, property conditions & facilities
I come here every year and it’s always a pleasure.
Stayed 1 night in Apr 2024
Response from Front desk team on 1 May 2024
Thank you so much for your stay and your comments Ginger it is a pleasure to assist you and provide our best services

8/10 Good

Dolores

Liked: Cleanliness
Stayed 3 nights in Apr 2024

8/10 Good

Dolores

Travelled with family
Liked: Cleanliness, staff & service
Rooms needs update, no phone in room. Have to walked to the front desk for everything I needed it. Stayed there 12 días. Ladies at front desk very friendly, some of the gentleman weren’t but no all of them. Breakfast buffet pretty good. Chef ( the lady cooking) amazing sorry I forgot her name. The same as the girls serving. The servers were pretty cook, especially Jose. By the 3rd day they new how we drink our coffee and some Special requests in our food. Guards at the Parking lot and at front doors very nice. Cleaning ladies super sweet and Do a good job too. Overall place is really nice they need to work in outdating their rooms definitely
Stayed 2 nights in Apr 2024
Response from Front desk team on 1 May 2024
Thank you for your stay and for your comments Dolores, it is a pleasure for us to assist you and provide the best of our services. It is important for us to make our guests feel at home and we hope to have you again with us. We also appreciate your opinion and we will consider it. in order to improve

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
I've been here on a few occasions and I always enjoy myself here. Nothing but good to say. Thank so much for your hospitality
Stayed 1 night in Apr 2024
Response from Revenue on 29 Apr 2024
Good afternoonThank you very much for your comments. We work day by day to provide you with a pleasant experience. We hope to see you soon. Greetings

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
In reading the reviews, was a little nervous (worried about mosquitoes in room etc). The room was spotless, hot shower, quiet, breakfast was one of the best ever seen at a hotel (high quality homemade food, omelette station). Extremely pleased!
Stayed 1 night in Apr 2024
Response from Front desk team on 29 Apr 2024
Thank you for your stay and for your comments Jennifer, we have been taking into account your requests regarding mosquitoes and we have worked to improve it and provide a safe environment for our guests. We hope to have you again and enjoy all our services.

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good only the rooms need to update or renovation.
Stayed 1 night in Mar 2024
Response from Front desk team on 29 Apr 2024
Thank you very much for your stay and for your comments Carlos, they really help us a lot in order to improve our attention to our guests, we will be working on it.

10/10 Excellent

ERLICH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how courteous everyone was. The bell man helped us set up the wake up call, the breakfast that’s included and the shuttle pick up
Stayed 1 night in Apr 2024
Response from Front desk team on 29 Apr 2024
We are very happy that you felt very well Erlich, it is a pleasure for us to assist you and provide the greatest comfort. We appreciate your stay with us and your opinion is very valuable.

4/10 Poor

Manuel

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pague más de 100 dólares por una habitación fea las cortinas no cerraban bien, la cama con una sola sábana el baño muy antiguo no toallitas para secarse las manos, cafetera pero no ponen café, la verdad caro para lo que ofrecen no descartando que es un hotel muy Anti
Stayed 1 night in Apr 2024
Response from Front desk team on 29 Apr 2024
Agradecemos tu opinión Manuel y lamentamos los incidentes ocurridos durante tu estadía estaremos tomando nota al respecto y transmitirla con el área correspondiente a fin de mejorar la atención a nuestros huéspedes que son muy importantes para nosotros.

6/10 Okay

Denis

Liked: Staff & service
I arrived at 1:00 am and the property was a little bit dark and my wife fell to the grown because she tripped in a small step. she didn't see.it because of the dark. This area should be more illuminated in my opinion.
Stayed 1 night in Apr 2024
Response from Front desk on 27 Apr 2024
Thank for your opinion, we apologize for the incident that occurred during your stay, we will take note of it to improve and avoid further incidents.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean close to airport
Stayed 1 night in Apr 2024
Response from Front desk on 26 Apr 2024
Thank you so much for your stay and your comments it is a pleasure to assist you Anthony

2/10 Terrible

Carlos, LAS VEGAS

I didnt check in and still was chathed the room. I need my money back
Stayed 1 night in Apr 2024
Response from front desk on 25 Apr 2024
Thank you for your comments Carlos, we have verified our system and it seems that yes, you checked in, can you give us more information about it?

10/10 Excellent

Ginger

Liked: Property conditions & facilities
It was after midnight, I had been flying since 5am. I was starting to haul my luggage across the street, (Yes there’s a shuttle but I’m stubborn. It’s across the street.) I must have looked as wiped as I felt. A strapping young man who works at Las Mercedes, and was not actually at work yet insisted on getting my bags and getting me safely across. Then he tried to refuse a tip. 😆 (That didn’t work.)
Stayed 1 night in Apr 2024
Response from front desk on 25 Apr 2024
Thank you very much for your stay with us Ginger and our guests are very important to us, providing the best attention and service It's essential. Thank you for your opinion.

2/10 Terrible

fausto

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from front desk on 25 Apr 2024
Gracias por tu estadía

6/10 Okay

Dolores

Travelled with family
Liked: Cleanliness, staff & service
Must of the staff super friendly, morning breakfast pretty good, the lady( I forgot her name 😞) cooking at the buffet in the morning she is amazing the same at the girls serving breakfast, Jose one of the servers he is really good. They all pretty good but Jose will Always serve you with a smile. The people working outside, the guards, the one that open the doors for you, the girls that clean the rooms, the ones that clean the patios all super friendly and greet you with a smile, the girls at the front desk (receptionist ) were really nice, I notice that must of the managers are the one that don’t greet you or look at you. Rooms need update, one night we did not have water, no phone in the room and have to walk to the front desk everytime I need something. Overall because of the staff very nice.we stayed there 12 days.
Stayed 3 nights in Apr 2024
Response from Front desk on 23 Apr 2024
Thank you very much for your stay and for your comments Dolores, it is truly a pleasure for us to be able to serve you, on behalf of the entire Best Western team we are happy that you felt well, that is our goal to provide a pleasant and comfortable stay, we hope to have you again with us and enjoy.

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service
Great service on the desk and the shuttle to the airport. The dinner was also HUGE servings and very good service.
Stayed 1 night in Apr 2024
Response from Front desk on 23 Apr 2024
Thanks for your stay Ajay, we are more than glad to assist you, we really appreciate your comments they are very important to us.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this property many times always love coming back to it will be back again. Service is excellent food is incredible and the people are awesome
Stayed 1 night in Apr 2024
Response from Front desk on 23 Apr 2024
Thank you so much for staying with us Anthony! It is always a pleasure to assist you and provide our best services, we hope that you visit us again!

10/10 Excellent

John Elias

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good stop over
Stayed 1 night in Jan 2024
Response from front desk on 19 Apr 2024
Thank you so much for your stay and your comments John

10/10 Excellent

Marianela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone very attentive and helpful
Stayed 1 night in Apr 2024
Response from front desk on 19 Apr 2024
Thank you so much Marianela it is always a pleasure to assist you and provide our best attention and services

2/10 Terrible

Karen Jean, Durham

The hotel is directly across the street from the airport. There’s a midnight cancellation policy. If your flight is canceled (or delayed) and you’re unable to check in, you will not be reimbursed.
Stayed 1 night in Apr 2024
Response from front desk on 19 Apr 2024
We are sorry for the inconvenience that occurred, these are our instructions for check-in and if you are late or do not come you must let us know, thank you for your opinion Karen

10/10 Excellent

Aimee, Nqples

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees are extraordinary great staff- good location for one night
Stayed 1 night in Apr 2024
Response from Front desk on 18 Apr 2024
Thank you very much for your stay with us Aimee!, it is a pleasure to assist you and provide the best of our services. We hope to have you again with us.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 1 night in Apr 2024
Response from front desk on 17 Apr 2024
Thanks for commets they are very important to us and we hope to have you here with us again

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front desk on 18 Apr 2024
Muchas gracias por su estadía y por su calificación Ana

2/10 Terrible

Nikirana

I arrived to the Hotel without a reservation. Expedia didn’t notify Best Western Hotel about it. I had to pay out of my pocket for it. Please reimburse my money back and talk to the Hotel to confirm that Expedia didn’t communicate of my reservation. Very, very bad experience, very frustrated after a tired midnight flight.
Stayed 2 nights in Apr 2024
Response from front desk on 17 Apr 2024
Thanks for your stay and your comments, we will consider it and we apologize for the inconvenience

10/10 Excellent

cherie

Travelled with partner
Liked: Amenities
Very clean. Helpful staff
Stayed 1 night in Apr 2024
Response from front desk on 15 Apr 2024
Thanks for staying here! Your opinion is very important for us.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 1 night in Feb 2024
Response from front desk on 15 Apr 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

6/10 Okay

Gonzalo

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is outdated. Very convenient location to the airport. 1 min walk at most. Rooms are not sound proof so you can hear people walking up and down the hallways. Room was full of mosquitoes.
Stayed 1 night in Apr 2024
Response from Front desk on 13 Apr 2024
Thank you for your stay and your comments are very important to us. We regret the inconveniences mentioned. We have been working to improve and provide the best services to our guests.

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location 👌
Stayed 1 night in Apr 2024
Response from Front desk on 12 Apr 2024
Thank you so much for your stay and your comments Jacqueline it is a pleasure to assist you

10/10 Excellent

Shawn

Stayed 1 night in Apr 2024
Response from Front desk team on 1 May 2024
Gracias por tu estadía es un placer asistirle.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient to go to and from the airport would recommend for anyone who needs to travel and have a short stay
Stayed 1 night in Apr 2024
Response from front desk on 9 Apr 2024
Thank you so much Jose, it is a pleasure to assist you we really appreciate it

4/10 Poor

Lizbeth

Travelled with partner
Liked: Staff & service
Disliked: Amenities
My check-in was very slow. People were waiting in line to be checked in. I was forced to stay in this hotel due to my flight being canceled. There was ants in the bathroom and ants in my bed Red ants they bit my husband‘s leg
Stayed 1 night in Apr 2024
Response from front desk on 9 Apr 2024
We are sorry for the inconvenience that occurred during your stay. We will note your comments and we will take them into account to offer a better experience to our guests. Thanks for your opinion.

2/10 Terrible

Pamela

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is conveniently located across the street. The staff doesn’t really speak to you and the room or my room at least was full of mosquitos. I spent the night killing then and using my own bug spray to keep them away. Although, I understand the area may have more mosquitos than usual I would expect they fumigate more often. Very uncomfortable.
Stayed 1 night in Apr 2024
Response from front desk on 8 Apr 2024
Thank you for your stay and for your comments Pamela, we are sorry for the inconvenience and yes, we have been working on the fumigation of all areas since, as you could see, our hotel is an environmental style, we will take note of this.

8/10 Good

Alba

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien, pero la picina estaba muy llena 🙁
Stayed 1 night in Apr 2024
Response from front desk on 8 Apr 2024
Muchas gracias por tu estadía Alba

8/10 Good

Gloria Maria

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from front desk on 8 Apr 2024
Gracias por tu calificación

6/10 Okay

SOFIA

Travelled with family
Disliked: Staff & service
Didn’t give the room together when we do the reservation for 2 rooms
Stayed 1 night in Mar 2024
Response from front desk agent on 6 Apr 2024
We are sorry about the inconvenience that occurred, mostly when our guests request it we try to do it in this case it may be that we were quite high in occupancy, we will consider it so that it does not happen again

4/10 Poor

SOFIA

Travelled with family
Disliked: Staff & service, amenities
Too many mosquitoes outside and inside the room and in the lobby
Stayed 1 night in Mar 2024
Response from Front desk agent on 5 Apr 2024
Thanks for your stay Sofia, we apologize for this situation We have been constantly working on fumigating all areas since we are an environmentalist hotel but the well-being of our guests is important to us.

4/10 Poor

Lara

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water. Mosquitos in the room. Staff was very unhelpful. We only chose to stay here for the proximity to the airport.
Stayed 1 night in Apr 2024
Response from Front deks agent on 4 Apr 2024
Thanks for your stay and your commets, we apologize for the negative experince that you had, it is very important to us and we will consider your points in order to improve

8/10 Good

paula, eureka

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At first when I got here, they were having a hard time finding my reservation, but although other than that, everything was OK
Stayed 1 night in Apr 2024
Response from Front deks agent on 4 Apr 2024
Thanks for your stay and your comments Paula We are sorry for the delay you had due to the reservation, we will consider it so that it does not happen again

10/10 Excellent

Hellelyn

Stayed 1 night in Apr 2024
Response from Front desk on 23 Apr 2024
Muchas gracias por tu estadía

6/10 Okay

Deborah

Travelled with partner
Pros: -super convenient to the airport -restaurant is good -2 pools Cons: -lots of mosquitos in the room -front desk & housekeeping both said they would bring us an extra bath towel, never happened -gym has no equipment -room was okay clean, but not clean enough for the price (some rust stains, the toilet seat was too small for the toilet, etc) Note: the hotel runs a day pass for the pools, so when we were there the large one was completely full and a bit of a party scene. This isn't clear on the hotel descriptiom
Stayed 1 night in Mar 2024
Response from Front desk team on 2 Apr 2024
Thanks for your stay Deborah for your stay and your comments, we are sorry for what happened we will be working to improve it

8/10 Good

Manuel, West Palm Beach

Travelled with family
Liked: Staff & service, property conditions & facilities
Good place
Stayed 1 night in Feb 2024
Response from front desk team on 1 Apr 2024
Thank you so much for your stay and your comments it is a pleasure to assist you

2/10 Terrible

Paschal

Liked: Cleanliness
Staff were very pleasant and helpful.Food in restaurant was very good and reasonable .
Stayed 1 night in Mar 2024
Response from Front desk on 12 Apr 2024
Thank you so much for your stay and your comments

10/10 Excellent

Sigrid, lake park

Stayed 3 nights in Mar 2024
Response from Front desk on 18 Apr 2024
Muchas gracias por su estadía y por su calificación Sigrid

6/10 Okay

Gregory, Jacksonville

Travelled with partner
Disliked: Amenities
Right across from the airport.
Stayed 1 night in Mar 2024
Response from front desk team on 28 Mar 2024
Thank you so much for your stay and your comments Gregory it is very important to us to provide our best services to our guests

6/10 Okay

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Staff were unfriendly and kept me waiting.
Stayed 1 night in Mar 2024
Response from front desk team on 26 Mar 2024
thanks for your stay and your comments we apologize for the inconvenince it is very important to us to assist our guests in the best way thanks for let us know

6/10 Okay

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of Mosquitos inside the Room . Couldn't sleep well .
Stayed 1 night in Mar 2024
Response from front desk team on 26 Mar 2024
Thanks for your stay and your comments Roberto we apologize for the inconvenience we are working everyday to improve it and provide the best services to our guests

4/10 Poor

Astrid

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was great but property is in very poor condition. Walls on the rooms are dirty , all property is very old.
Stayed 2 nights in Mar 2024
Response from front desk team on 25 Mar 2024
Thanks for your stay and your comments, we apologize for the inconvenince we are working everyday in order to improve

10/10 Excellent

Marvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from front desk team on 25 Mar 2024
Thank you so much for your stay

10/10 Excellent

amanda

Stayed 1 night in Mar 2024
Response from Front desk on 12 Apr 2024
Gracias por tu estadía Amanda!

10/10 Excellent

Invati

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property. My room was perfect. The location is so close to the airport. I didn’t even need to take the shuttle, I just walked across the street when it was time to fly home.
Stayed 1 night in Mar 2024
Response from front desk team on 25 Mar 2024
Thank you so much for your stay and your comments it is very important to us and it is a pleasure to asist you

4/10 Poor

Paul

Travelled with partner
Disliked: Staff & service
The front desk agent was not helpful at all. We arrived in the middle of the night (a fact that we had communicated previously) but the agent made us buy another room. Or we could have waited in the lobby for 12 hours. Room was not clean. Breakfast was good
Stayed 1 night in Mar 2024
Response from front desk team on 25 Mar 2024
Thanks for your stay and your comments we apologize for the inconvenince, it is very important to us to provide the best services to our guests