แพ็คเกจท่องเที่ยวMalveira da Serra

Unfortunately this place was a huge disappointment from the very beginning! Every time we tried to call the hotel we never could get in contact with anyone. My only contact came through WhatsApp messages from the establishment. I was asked to provide my information and my time of arrival. Which I did. I informed them my flight would be getting into Lisbon at 8am. I asked if they provided transportation to the hotel and never received an answer. When I arrived there from the airport we could not get in! And there was no one there to open the door. Or was 9:30 in the morning and I was with my 2 kids and husband standing in the middle of the street with our luggage in a foreign country and I was VERY upset. So I was calling the number that had been provided to me but once again no one was responding. So I messaged through WhatsApp and finally got an answer. Apparently there was a code to use to enter the building which I was never told about prior. So our trip did not start off well as a result of this. But it doesn’t end there. None of the front desk people could clearly answer any questions or provide much guidance with basic inquiries. It was extremely frustrating. And if all that wasn’t bad enough we ended up seeing 3 ROACHES in the apartment over the course of the 9 dsys we spent there. When I informed front desk about the First Roach I saw they informed me they would see exterminators to check apartment. It was a TERRIBLE EXPERIENCE!

Excelente localização e equipe por demais atenciosa, com um ótimo café da manhã.

Perfect Hotel for a trip to Lisabo! Good location and the rooms are clean! Can recommend :)

I would highly recommend this hotel. It was very clean, staff were very friendly and service was awesome. Little details like providing a welcome treat and always filling our water bottles with ice water before we went out for the day was great!

Eu estive para uma noite, cheguei às 21h onde partiria as 6 da manhã para o aeroporto. Tudo bem na chegada, quarto 604 excelente para o propósito. Antes das 23h abriram a porta do quarto, eu havia acabado de sair do banho, e gritei... perto das 00h ligaram, da recepção. A 01:50am, bateram no quarto. E a pessoa trazia uma garrafa de água pedindo desculpas. E de manhã quando entreguei os dois cartões para o checkout a mesma pessoa da madrugada com 1 garrafa falou que não havia registro da minha estadia e que eu estava "invadindo" eu continuei com a minha saída. Eu só precisava de uma noite de sono e paguei por isso, juntamente com a taxa turismo de 4€. Lamentável.