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Pettifers Freehouse Hotel

3.0 star property
Beautiful gardens provide a peaceful retreat while the charming bar offers a perfect spot to gather with friends for drinks in the city center

Choose dates to view prices

Located in the city center, Pettifers Freehouse Hotel combines charm with comfort. The cozy bar and restaurant serve meals all day, while the serene terrace and garden offer quiet relaxation. Guests appreciate the in-room WiFi and consistently praise their stays.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Classic Double Room

Classic Double Room | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Classic Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Heating
TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
Cable/satellite channels
Daily housekeeping
  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Large Double Room

Large Double Room | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Large Double Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Heating
TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
Cable/satellite channels
Daily housekeeping
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Family Room

Classic Family Room | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Classic Family Room

Highlights

Heating
TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
Cable/satellite channels
Daily housekeeping
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Courtyard Family Room

Courtyard Family Room | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Courtyard Family Room

Highlights

Heating
TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
Cable/satellite channels
Daily housekeeping
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
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About the area

Located in Malmesbury, Pettifers Freehouse Hotel is in the city centre and near a train station. Westonbirt Arboretum is a popular attraction and the area's natural beauty can be seen at Highgrove House and Gardens and Cotswold Country Park and Beach. Avebury Stone Circle is another place to visit that comes recommended. Discover the area's water adventures with windsurfing and fishing nearby, or enjoy the great outdoors with horse riding and ecotours. Visit our Malmesbury travel guide
Map
Crudwell Malmesbury Wiltshire, Crudwell, Malmesbury, England, SN16 9EW

What's nearby

  • Bristol Aero Collectlon
    3 min drive - 3.7 km
  • Malmesbury Abbey
    7 min drive - 8.0 km
  • Highgrove Shop Tetbury
    8 min drive - 9.4 km
  • Chavenage House
    8 min drive - 9.4 km
  • Highgrove House and Gardens
    10 min drive - 11.7 km

Getting around

  • Kemble Station
    6 min drive
  • Bristol International Airport (BRS)
    66 min drive

Restaurants

  • The Three Cups
    7 min drive
  • Whatley Manor
    11 min drive
  • malmesbury rendevous
    6 min drive
  • The Summer Cafe
    6 min drive
  • The Birdcage
    6 min drive

About this property

Pettifers Freehouse Hotel

Hotel near Highgrove House and Gardens
Located close to Cotswold Country Park and Beach, Pettifers Freehouse Hotel provides a terrace, a garden and a bar. The on-site Indian cuisine restaurant, Sasa's Indian Kitchen, offers breakfast, dinner and children's meals. Free in-room WiFi and a business centre are available to all guests.
Other perks include:
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), smoke-free property and a gift shop
  • Coffee/tea in reception, 1 meeting room and laundry services
Room features
All guest rooms at Pettifers Freehouse Hotel offer amenities, such as free WiFi.
Other amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with baths or showers and free toiletries
  • TVs with cable channels
  • Heating, daily housekeeping and phones

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The Old Bell Hotel
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  • Parking included
  • Free Wi-Fi
  • Restaurant
9.4 out of 10, Exceptional, 291 reviews
The price is ฿6,859
฿8,231 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:30 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 12.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Sasa's Indian Kitchen

Things to do

  • Wine tours

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • In a nature reserve
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Built in 1638
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 5:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of GBP 10.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 30 kg per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for GBP 15.0 per stay

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately GBP 12.95 per person
  • Pet fee: GBP 10.00 per accommodation, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

This property does not have any lifts

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Best Western Mayfield House Hotel Malmesbury
Best Western Mayfield House Hotel
Best Western Mayfield House Malmesbury
Best Western Mayfield House
Pettifers Freehouse
Mayfield House Hotel
Pettifers Freehouse Hotel Hotel
Best Western Mayfield House Hotel
Pettifers Freehouse Hotel Malmesbury
Pettifers Freehouse Hotel Hotel Malmesbury
Mayfield House Hotel Sure Hotel Collection by Best Western

Frequently asked questions

Is Pettifers Freehouse Hotel pet-friendly?

Yes, this property allows dogs (limit 2 total) with a maximum weight of up to 30 kg per pet. There's a fee of GBP 10.00 per accommodation, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Pettifers Freehouse Hotel?

Self-parking is free at this property.

What time is check-in at Pettifers Freehouse Hotel?

Check-in start time: 3 PM; check-in end time: 10:30 PM. Late check-in is available during limited hours.

What time is check-out at Pettifers Freehouse Hotel?

Checkout is at 11 AM.

Where is Pettifers Freehouse Hotel located?

Located in the heart of Malmesbury, this hotel is within 9 mi (15 km) of Highgrove House and Gardens, Cotswold Country Park and Beach and Westonbirt Arboretum. Avebury Stone Circle is 23.9 mi (38.5 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Pettifers Freehouse Hotel Reviews

8.2

Very good

8.4

Cleanliness

8.4

Location

9.0

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 56 out of 164 reviews
Rating 8 - Good. 76 out of 164 reviews
Rating 6 - Okay. 25 out of 164 reviews
Rating 4 - Poor. 4 out of 164 reviews
Rating 2 - Terrible. 3 out of 164 reviews

Reviews

8/10 Good

Julia

Liked: Amenities
Room was ok, staff excellent all round
Stayed 2 nights in Nov 2025

8/10 Good

Janice

Good place, friendly staff
Stayed 1 night in Oct 2025

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely accommodation, friendly staff and food was great, only down side was radiators in our room did not come on so was a little cold.
Stayed 2 nights in Oct 2025

10/10 Excellent

Alok

Liked: Cleanliness, staff & service, property conditions & facilities
Great option for family with great Indian food option for dinner. Breakfast was good as well. Great stay overall
Stayed 1 night in Feb 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dog friendly

Short mini break, first time visitors. Very dog friendly & would be happy to stay there again
Stayed 2 nights in Oct 2024

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay and overwelming help from Frank when i really needed it. So good We've already booked for next year.
Stayed 1 night in Jul 2024

8/10 Good

Rosie

Liked: Cleanliness, amenities, property conditions & facilities
Staff are very friendly and caring. It is an old building so cant expect it to be perfect. Our room was nice and on a very hot night, they had put a fan in our room, so slept well. Breakfast could be better. If you dont want a cooked breakfast (which was freshly cooked for us), there is little choice. Definitely stay there again
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveller

Disliked: Cleanliness

hotel Pettifers stay

The location of the hotel in the village of Crudwell is very beautiful and charming, and overall our stay went well. The room was fairly spacious, although there are several aspects that could be improved. The hotel in general feels a bit dated and not particularly clean. Breakfast was not very satisfying and lacked attention to detail. The owners, however, are kind and welcoming.
Stayed 2 nights in Jul 2025

6/10 Okay

Richard

Liked: Property conditions & facilities, room comfort

Average

Weird dining experience! Room was ok and clean
Stayed 2 nights in May 2024

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Great stay but needs updating!

Stayed for work. Frank, the owner is a lovely friendly chap, with great local knowledge. My room was in dire need of updating. There was some black mould on the wall in the bathroom. The bed was not very comfortable as the mattress was worn out! There was no table to work on, just a tea and coffee table. The place is in dire need of an update! Breakfast was good but no homemade fruit compote as on the menu while I was there.
Stayed 2 nights in May 2025

6/10 Okay

Adam

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff, great downstairs with great bar and garden and good choice of beers, wines and spirits. Downside; noisy plumbing. When toilet flushed pipes 'sang' for many minutes. Had absolutely no hot water for two night stay. Shower was just a trickle. On check-out mentioned lack of hot water. Response; "hotel is very full so that's why there was no hot water" I'm not happy to pay £110 a night - regardless of how great the staff and breakfast was - to hear that as an excuse. It's 2024, not 1954. Sadly, cannot recommend or will return - in spire of great staff, bar and breakfast.
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing stay.

Pros: The owners (I think) were very friendly and attentive. Cons: Other staff members were not helpful. One of them stank of alcohol at 9am when we came for breakfast. When asked for a high chair this staff member came back with one that was covered in grime and dirt, without any awareness of its state (we were the only guests with a baby so no idea how long it had festered in that condition). The breakfast on a weekend is advertised as a widely varying buffet between 8-10am. We arrived at 9 to see that it was barely stocked. A few cold sausages, bacon and some cold scrambled eggs... We were left looking for staff to ask where the rest was, could we get butter or condiments, etc. Nothing was ready - apparently they were understaffed that weekend. Half an hour would elapse before we got to sit down and eat the cold food. Even the coffee was a pot of instant because no one could work the real coffee machine! The building and rooms require a lot of modernisation, but our rating doesn't relate to this. Our rating of the condition/cleanliness relates to the torn lino bathroom floor, the cracked bathtub(!), hairs in the bed, and the cobwebs on the bathroom ceiling! I'm not sure what the normal price is for hotels in this area, I realise there isn't much choice, but we felt that it was overpriced for the stay and experience we had. We won't be coming back...
Stayed 2 nights in Jun 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Loved my stay at Pettifers. Very helpful and friendly staff, quick check-in too. Rooms were lovely and nice and warm too. Food, amazing, as I love Indian cuisine, but other options are available too. The guys at the bar, were wonderful. Thoroughly relaxing stay.
Stayed 1 night in Nov 2025

8/10 Good

Lucy

Liked: Cleanliness, staff & service
Breakfast choice good however slow service
Stayed 2 nights in Oct 2025

6/10 Okay

G

Liked: Cleanliness, staff & service
Very warm welcome and comfortable beds. However, the room we were allocated (10) was tired and dated, especially the bathroom. Breakfast was plentiful and some dishes (cooked breakfast; granola) absolutely delicious. However, they served noticeably low quality toast, marmalade and - most disappointingly - instant coffee. Overall an okay stay, but disappointing - based on the photos on their web page and previous reviews, we were certainly expecting better.
Stayed 2 nights in Oct 2025

6/10 Okay

Keith

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Nice folk, but not enough of them! Breakfast was poor and the service sub-standard. No options for evening food other than Indian which was average quality and overpriced. Overall the hotel is tired and needs an uplift.
Stayed 3 nights in Sep 2025

8/10 Good

Katy

Liked: Cleanliness, staff & service
Booked it for convenience, I think it was correctly priced for fairly basic accommodation. Good in house Indian restaurant
Stayed 1 night in Mar 2025

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good welcome at reception but no offer to help with heavy bags. Very steep, narrow staircase to bedrooms. Decoration tired. Some traffic noise from main road outside.
Stayed 1 night in Aug 2025

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Olde world

Friendly helpful staff in old rural hotel. A real taste of the Cotswolds. Ample parking close to hotel. Good food in pleasant bar area. Be prepared for old slightly uneven floors much in keeping with the age and style of the place. Enjoyed my stay and would stay again.
Stayed 1 night in Jul 2023

6/10 Okay

Caroline

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Dated

Staff were lovely but this is not a hotel room worth £115. Very dated. Broken window. Wallpaper peeling away. Cobwebs all over the ceiling. Pipes that sing whenever anyone on this floor flushes a toilet. Walking in the front door to be greeted with buckets as the ceiling leaks should have told me what to expect.
Stayed 1 night in Nov 2024

6/10 Okay

Barry

Liked: Room comfort
Disliked: Cleanliness
Hosts very welcoming on arrival. Average scores given for following reasons: floors needed cleaning before breakfast as food lodged under table leg when moved table. Service at both dinner and breakfast was hit and miss. Long waits for some but very quick service for others. Tables with more than 2 guests were served half the orders then long delay before rest of table dinners arrived. Planning in kitchen needs work. Decor upstairs tired but clean. If you want to take your dog away with you, this is the place to go.
Stayed 1 night in Jun 2023

10/10 Excellent

Roudy

Liked: Cleanliness, staff & service, amenities
Loved it, very cosy and would book again. The breakfast is superb and they had a vegan option
Stayed 2 nights in Oct 2025

8/10 Good

Julie

Liked: Cleanliness, amenities, property conditions & facilities
Bon séjour d'une nuit dans cet hôtel. Accueil très chaleureux, personnel très serviable. La chambre triple est assez grande. Le lit simple n'était pas très confortable (ressorts dans le matelas). Et les rideaux pas très occultants. Salle de bain OK et grandes serviettes de douche bien moelleuses. Petit déjeuner à la carte simple mais suffisant. Le restaurant indien de l'hôtel est excellent, du choix sur la carte, les plats sont copieux et les prix corrects. Il y a un parking sur place.
Stayed 1 night in May 2025

10/10 Excellent

Leonie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful relaxed atmosphere, the staff were great and made one feel at home. Breakfast was to die for, I had poached eggs on mushroom and spinach on a bagel drizzled with hollandaise sauce, yum.
Stayed 1 night in Oct 2021