Exterior

Reviews of Hotel Indigo Madison Downtown, an IHG Hotel

3.5 out of 5
Hotel Indigo Madison Downtown, an IHG Hotel
901 East Washington, Madison, WI

Reviews

9.6

Exceptional

Rating 10 - Excellent. 496 out of 604 reviews" "
Rating 8 - Good. 87 out of 604 reviews" "
Rating 6 - Okay. 12 out of 604 reviews" "
Rating 4 - Poor. 7 out of 604 reviews" "
Rating 2 - Terrible. 2 out of 604 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel, St Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel. Great bar on site
Stayed 1 night in Jan 2024
Response from Spencer on 4 May 2024
Thank you for the great rating! I'm so happy you enjoyed your stay with us, and hope you'll choose us to host you again when you're next in Madison!

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property seemed to be under construction, the parking is wierd and shared with other businesses. We had left our exit card in the room and called the front desk and literally he cursed at us and would not open the gate to let us out for an overnight stay that was paid and finished. Poor, poor, customer relations and service. We surely are not the only people to have left our exit card in our room upon checking out - for such a response and reaction from the front desk person. Won’t be going back…
Stayed 1 night in Dec 2023
Response from Spencer on 4 May 2024
Hello! I am really sorry to hear about this experience. I'm also a bit confused, as I'm not showing a recent stay for you at our hotel. Hotel Indigo is not under construction, and I also cannot fathom anyone on our team cursing at a guest. I would appreciate if you could reach out to the hotel directly so we can clear this up. Thanks so much!

10/10 Excellent

KIMBERLY

Liked: Cleanliness, staff & service, property conditions & facilities
Convient
Stayed 3 nights in Apr 2024
Response from Spencer on 28 Apr 2024
Thank you for your great rating! I'm happy you enjoyed your stay with us and found our property convenient. Hopefully we'll see you the next time you're in the area!

8/10 Good

Sudha

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the ambience and decoration of the rooms. Also it was clean.
Stayed 1 night in Mar 2024
Response from Spencer on 28 Apr 2024
Thank you for your feedback! I'm so happy you enjoyed our property and its unique design. We strive to not be the average "cookie cutter" hotel. I hope you'll choose us again for your next stay in Madison.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Spencer on 28 Apr 2024
Thanks for your great rating! I'm so happy you enjoyed your stay with us, and hope to welcome you back to Madison when you next find yourself in the area.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Spencer on 21 Apr 2024
Thank you for the great rating! We're so glad you enjoyed your stay with us, and hope we'll see you again when you're in Madison next!

10/10 Excellent

Sarah, Galesburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was very friendly and helpful. The property is in a great location to many things to do. Our room was spacious and clean.
Stayed 1 night in Apr 2024
Response from Spencer on 21 Apr 2024
Thank you for your feedback! I'm so happy you enjoyed your stay, and our location made for a convenient stay. It's also great to hear you enjoyed your room and our associates who helped you. We strive to provide this experience for all our guests. I hope you'll choose us again when you find yourself in the Madison area next.

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly friendly and helpful, room was clean and well taken care of. Hotel was clean and quiet, construction next door was not an issue at all. Would highly recommend and stay again.
Stayed 1 night in Apr 2024
Response from Spencer on 21 Apr 2024
Thank you for your feedback! I'm so happy you enjoyed our property and staff. While the construction in the surrounding area is a downside of being in an up and coming neighborhood, I'm glad it did not disrupt your visit. I hope we'll see you the next time you're in Madison!

10/10 Excellent

Raymond

Travelled with family
Liked: Property conditions & facilities
Great hotel Friendly staff Perfect for a night at the Sylvee
Stayed 1 night in Apr 2024
Response from Spencer on 6 Apr 2024
Thank you for your feedback! I'm so happy you enjoyed our hotel and staff, and that our location made for a convenient visit. I hope you'll choose us to host your next stay in Madison!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Would stay again.
Stayed 1 night in Apr 2024
Response from Spencer on 6 Apr 2024
Thank you for your feedback! I'm glad you had an overall great stay, and look forward to welcoming you back!

10/10 Excellent

Adrianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great one night stay! Walked to get coffee nearby, but the convenience of the come and go parking garage was really nice. The staff were very friendly and offered services like a free shuttle and even an umbrella because it was raining!
Stayed 1 night in Apr 2024
Response from Spencer on 6 Apr 2024
Thank you for your kind feedback! I'm happy our location and parking made for a convenient stay, and that our staff and amenities were helpful as well. I hope you will choose us to host your next stay in the Madison area!

8/10 Good

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Great and fun decor. Rooms on East Wash side have a bit of noise. Parking costs less if you pay for it in advance on Expedia ($13 vs $18).
Stayed 1 night in Mar 2024
Response from Spencer on 6 Apr 2024
Thank you for your feedback! I'm happy you enjoyed our location. Our central location also brings with it some street noise, but we do have rooms that do not face East Washington Avenue for your next stay. Our parking package is indeed designed to save you money if you add parking in advance. I hope that you will choose Hotel Indigo again when you are in the Madison area.

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Spencer on 6 Apr 2024
Thank you for the great rating! I'm happy you enjoyed your stay, and hope you will choose us for your next visit to the area.

8/10 Good

Kurt, Carmel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction surrounds the property. The pillows are much too big BUT EVERYTHING ELSE WAS GREAT! The staff is friendly and they embraced our pooch, Finn. The king suite room is roomy and nice with a comfortable layout. All in all, nice stay.
Stayed 2 nights in Mar 2024
Response from Spencer on 25 Mar 2024
Thank you for sharing your feedback! We're thrilled to hear that despite the construction and oversized pillows, you had an overall great stay with us. It's wonderful to know that our staff made you and Finn feel welcomed, and that you found the king suite spacious and comfortable. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds, quiet rooms, nice fridge, clean, spacious.
Stayed 1 night in Mar 2024
Response from Spencer on 25 Mar 2024
Thank you for your feedback! I'm so happy you enjoyed your stay and room. Our entire team works hard to keep our rooms well maintained. I hope you will choose us to host you for your next stay in Madison!

10/10 Excellent

Amanda

Stayed 2 nights in Mar 2024
Response from Spencer on 21 Apr 2024
Thank you for the great rating! We're so glad you enjoyed your stay with us, and hope we'll see you again when you're in Madison next!

10/10 Excellent

Leonard, Kenosha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great concept for former Mautz Paint building. Good restaurant and bar. Convenient to The Sylvee and to Breese Stevens Field. Near Capitol. Beautiful, functional rooms.
Stayed 1 night in Mar 2024
Response from Spencer on 24 Mar 2024
Thank you for your feedback! I'm so happy you enjoyed your stay at our hotel, and our location made for a convenient experience. It's always great when our guests notice and appreciate the building's design and concept; we take a lot of pride in it. I hope you will choose us to host you again when you are in Madison!

10/10 Excellent

Kellie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay. Modern amenities with an eclectic homage to the old paint factory that was there.
Stayed 1 night in Mar 2024
Response from Spencer on 23 Mar 2024
Thank you for taking time to leave your feedback! I'm happy to see you enjoyed your stay with us, and appreciated our hotel's unique design and history. We're very proud of it. I hope you'll choose us to host you again when you're in the Madison area next.

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Spencer on 21 Mar 2024
Thank you for the great rating! I'm glad you enjoyed your stay with us, and hope we'll see you again when you're in the Madison area next.

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was terrific! The staff were perfectly attentive and accommodating.
Stayed 1 night in Mar 2024
Response from Spencer on 18 Mar 2024
Thank you for sharing your thoughts! I'm so happy you enjoyed your stay at our property, and were impressed by our customer service. I hope you'll choose us to host you again when you're in Madison next.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, good coffee, comfortable bed.
Stayed 2 nights in Mar 2024
Response from Spencer on 18 Mar 2024
Thanks for your feedback! I'm so happy to hear you enjoyed your stay and it was comfortable. We use a local coffee vendor for our lobby coffee, and I'm glad you liked it. Hopefully we'll see you the next time you're in Madison.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Had a lovely stay
Stayed 1 night in Mar 2024
Response from Spencer on 10 Mar 2024
Thank you for your feedback and rating! I'm happy you enjoyed your stay with us, and hope we'll see you again when you're in Madison next.

6/10 Okay

Sydney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wish I was told about the 21 to check in rule before booking but they were accommodating.
Stayed 1 night in Mar 2024
Response from Spencer on 8 Mar 2024
Thanks for your feedback! Our minimum check in age is 21 and that is stated on our website. I'm sorry this was not made clear via the third party with which you booked. It sounds like our staff was able to accommodate you, but I'm sorry the experience affected your stay. I hope the rest of your stay was enjoyable.

10/10 Excellent

Kristen, Oconomowoc

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So unique and beautiful! The beds and pillows were so comfortable and the staff was amazing!
Stayed 1 night in Feb 2024
Response from Spencer on 28 Feb 2024
Thank you for sharing your feedback! I'm happy to see you had a comfortable stay with us and enjoyed the hotel's unique design and aesthetic. We strive to not be the average "cookie cutter" hotel. I hope we'll see you the next time you're in the area!

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at this hotel many times and have always had a good experience
Stayed 1 night in Feb 2024
Response from Spencer on 28 Feb 2024
Thank you for your feedback! I'm so happy to see you enjoy our property and that we've created a loyal guest in you. We appreciate that loyalty, and shall see you next time!

10/10 Excellent

Kayla

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing amenities, especially if traveling with a dog!
Stayed 1 night in Feb 2024
Response from Spencer on 28 Feb 2024
Thanks for your feedback and rating! I'm so glad you enjoyed our hotel and our pet friendliness was convenient for your travel. We are indeed a great stop for furry friends as well. I hope we'll see you again when you're in Madison!

10/10 Excellent

elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it all! Great hotel, decor, comfort, staff, food, parking, good value for the cost. Only booked it because it was near the Sylvee Theater where we were attending a concert. But now it will be the only place I'd stay in Madison!!
Stayed 1 night in Feb 2024
Response from Spencer on 25 Feb 2024
Thank you for your feedback! I am happy to hear that our entire property and staff wow'ed you, and that you were able to check out Palette while you were with us. I'm so happy we've created a loyal guest in you. We shall see you next time!

10/10 Excellent

Sami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I accidentally found this place on Expedia looking for a hotel close to the venue. I was going to for a rave because I didn’t wanna mess around with an Uber and I’m so glad that I did! This place was so amazing and so friendly and helpful, and I definitely went and told all my friends about it and will be booking again.
Stayed 1 night in Feb 2024
Response from Spencer on 20 Feb 2024
Thanks for sharing your thoughts! We are so happy that you did find us! Our location is indeed convenient for events at The Sylvee, and I'm happy our customer service impressed you as well. We appreciate you spreading the word about Hotel Indigo, and hope to see you again soon!

8/10 Good

Joshua

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I want to be clear my poor rating is completely based on the breakfast staff for the restaurant. We were completely ignored even though we were the only people there and our order was incorrect when it finally came. Other than this, the place was great and I would still recommend it.
Stayed 1 night in Feb 2024
Response from Spencer on 20 Feb 2024
Thank you for sharing your feedback. I'm so happy to see you enjoyed the hotel itself and had a nice stay with us. I am so sorry to hear about this experience at Palette. While the hotel does not own or operate the restaurant, I understand their service still reflects upon us. I will be sure that their management staff is aware of your experience. It sounds like you had a great stay other than your restaurant experience, and I hope you'll give us another try when you're back in Madison again.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Spencer on 20 Feb 2024
Thanks for the great rating! I'm happy you enjoyed your stay, and hope we will see you again the next time you find yourself in Madison!

10/10 Excellent

timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle downtown
Stayed 1 night in Feb 2024
Response from Spencer on 20 Feb 2024
Thank you for the great rating! I am happy you enjoyed your stay and were able to utilize our courtesy shuttle. I hope you will chose us to host you again the next time you're in Madison!

10/10 Excellent

Claudia

Stayed 2 nights in Feb 2024
Response from Spencer on 21 Mar 2024
Thank you for the great rating! I'm glad you enjoyed your stay with us, and hope we'll see you again when you're in the Madison area next.

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Clean room. Comfy bed. Nice staff
Stayed 1 night in Feb 2024
Response from Spencer on 20 Feb 2024
Thank you for your feedback! I'm happy to see you enjoyed your stay at our property, and our staff was accommodating. It's great that our location made for a convenient time. I hope we'll see you the next time you're in Madison.

8/10 Good

Nikkie R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only here for one night but staff was helpful and accommodations were comfortable.
Stayed 1 night in Feb 2024
Response from Spencer on 12 Feb 2024
Thank you for your feedback. I'm so happy to see that enjoyed our property and staff. Hopefully we can host you for your next visit to the Madison area. I hope to see you then!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and stunning design work
Stayed 2 nights in Jan 2024
Response from Spencer on 5 Feb 2024
Thanks for the great rating! I'm happy you enjoyed our customer service, as well as the hotel's unique design. We hope to see you next time you find yourself in Madison!

10/10 Excellent

Isabelle Nicole

Stayed 1 night in Feb 2024
Response from Spencer on 21 Mar 2024
Thank you for the great rating! I'm glad you enjoyed your stay with us, and hope we'll see you again when you're in the Madison area next.

6/10 Okay

Kenny

Travelled with partner
Liked: Cleanliness, amenities
Confusing your parking is WEIRD! Your front desk person TOTALLY confused us! Took a left went to outside garage HAD NOOOO IDEA that you park there & walk BACK!! Took us about 15-20min AFTER we stopped someone what to do- & he gave us a card which was more confusing when went back in CONFUSED he said well i shouldn't have given that to you! OMG CONFUSING!
Stayed 1 night in Jan 2024
Response from Spencer on 26 Jan 2024
Hello, thank you for your feedback. I'm so sorry our team did not make it clear at check in that the garage and hotel are not connected. We will work with our staff on better verbiage when telling guests how to park. I hope that you would give us another chance when you're in the area again, to show you this is not typical.

10/10 Excellent

Carole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel !
I’ve stayed at hotel indigo several times. By far one of my favorite hotels in Madison. Great atmosphere, food, welcoming staff. Also, a great location!
Stayed 1 night in Jan 2024
Response from Spencer on 22 Jan 2024
Thank you for your feedback. I'm happy to see our property and customer service have created a loyal guest in you! We will see you next time!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time.
Everyone was really friendly and professional. The hotel is your stylish, and in some ways over the top, but also kinda fun - it’s an old paint factory and they don’t let you forget that with the decor. Really convenient if you’re seeing a show at the Sylvee.
Stayed 1 night in Jan 2024
Response from Spencer on 20 Jan 2024
Thank you for your feedback! I'm so happy to see you enjoyed our staff's service, and were able to appreciate the hotel's unique design and aesthetic. We strive to tell our story through design and not be your "cookie cutter" hotel. I hope we will see you the next time you're in Madison!

10/10 Excellent

Ann, elk mound

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the decor!
Stayed 1 night in Jan 2024
Response from Spencer on 20 Jan 2024
Thank you for the great rating! I'm happy to see you appreciated our property's unique design and decor. I hope we'll see you when you're in the Madison area again!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Spencer on 7 Jan 2024
Thanks for the great rating! We hope you'll choose us to host you when you're in the neighborhood again.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel. Very cool vibe. It was clean and spacious. Restaurant was great too.
Stayed 1 night in Dec 2023
Response from Spencer on 5 Feb 2024
Thank you for your feedback! I'm glad to see you enjoyed our property and were able to check out Palette while you were here. I hope you'll choose us to host your next stay in Madison!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Spencer on 31 Dec 2023
Thank you for the great rating! We hope to see you again when you're in the Madison area next.

10/10 Excellent

Aaliyah

Liked: Cleanliness, staff & service, property conditions & facilities
Always enjoy our stay at Hotel Indigo!
Stayed 1 night in Dec 2023
Response from Spencer on 31 Dec 2023
Thank you for the great rating and your loyalty! We'll see you next time.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Accessibility options- problematic
Flashing accessibility lights kept me up all night, coupled with uncomfortable bed.
Stayed 1 night in Dec 2023
Response from Spencer on 26 Dec 2023
I apologize again for this experience! Thanks again for your email correspondence to resolve this issue. I look forward to welcoming you back next time you're in the Madison area to show you this is not our standard.

10/10 Excellent

Aaron

Stayed 1 night in Dec 2023
Response from Spencer on 22 Dec 2023
Thanks so much for the great rating! We're so happy you enjoyed your stay, and hope you'll choose us to host you again when you're in the Madison area again.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great location, clean room, comfy bed, free shuttle, what else can someone need?
Stayed 1 night in Dec 2023
Response from Spencer on 20 Dec 2023
I'm so happy to see that you loved our hotel and your stay with us. We strive to have all of our guests leave us with the same experience. I hope that you'll choose us to host you when you're in the Madison area next!

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Spencer on 8 Dec 2023
Thank you for the great rating! I'm happy you enjoyed our property, and hope to see you when you're in the Madison area again!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Spencer on 8 Dec 2023
Thank you for the great rating! I'm happy you enjoyed our property, and hope to see you when you're in the Madison area again!

8/10 Good

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you're seeing a show at the Sylvee.
Stayed 1 night in Nov 2023
Response from Spencer on 8 Dec 2023
Thanks for your rating! We are indeed very conveniently located to The Sylvee. I hope we'll see you again if you find yourself in the area.