Outdoor pool, open 6:30 AM to 10:00 PM, free pool cabanas, pool loungers
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Reviews of Swissotel Clark Philippines

5 out of 5
Swissotel Clark Philippines
Lot2a, lot2b,lot2e1 Manuel A., Roxas highway - Corner claro M. Recto, Mabalacat City

Reviews

9.0

Wonderful

Rating 10 - Excellent. 49 out of 71 reviews" "
Rating 8 - Good. 13 out of 71 reviews" "
Rating 6 - Okay. 6 out of 71 reviews" "
Rating 4 - Poor. 0 out of 71 reviews" "
Rating 2 - Terrible. 3 out of 71 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Joana Marie

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Cleanliness! Wonderful housekeeping staff. The guy on the pool area that handling towel is rude, I was trying to talk to him to get towels he kept insisting talking to my husband and ignoring me. He might thought I was one of the girls working in a you know what I mean. Tell your staff to not degrading people (women)that works to try to make a living for their family. I did not get his name. When we we're checking out we asked the receptionist if they can send someone to help us with our luggage we waited 30 minutes nobody shows up. That was disappointing. Kitchen staff was very nice and food is good.
Stayed 3 nights in May 2024

10/10 Excellent

Jolene Anne

Stayed 1 night in Apr 2024

10/10 Excellent

Matthew

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this Property!
Stayed 1 night in Apr 2024

6/10 Okay

Maritess, Riverview

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
1) Over all excellency with warm welcome worker’s and services Is Mr.Eduardo Tensioso I believe,I think he handle the buffet breakfast area, Mr. Eduardo manages the quality of food and services towards the guests absolutely perfect as we ask for. 2) The casino is smoke free but the employees are not warm welcome people. 3). The front desk or lobby not really warm welcome SO SO My concern is I thought this is a 5 star hotel. I was not expecting tons of kids running around screaming, loud and jumping everywhere in front of the lobby, elevator and hallway. Also, I don’t know how it works but one room can have 10 or 15 people checking in one room. Seems like all the neighborhood comes into one room. Room services are very fast delivering coffee whatever I asked for. 4)Room quality not as really what I expect after a day of stay , I observe the ceiling of the shower is a kind unprofessional constructed, cheap toilet and the sink drainage is poor Outdoor building glass is tons of spiderwebs dirt, and not as shining glass also paint drip on the glass, unfortunately, we are by the mountain view, but because of the glasses are cloudy not as clear to see the mountain. Whoever managing the floor in this building needs to do his job. Greatly appreciate the Mr. Ed he takes care and do his job Sincerely yours, Mr. and Mrs. Trosper from Tampa, Florida, USA
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean property. Staff very helpful and friendly. Spent a lot of time @ the 5th floor pool area. Great to relax and get some sun.
Stayed 4 nights in Mar 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Professional staff. Awesome breakfast. Probably the fasted elevator I’ve ever been in. Very happy with this stay. Will stay again when I visit Clark again.
Stayed 4 nights in Mar 2024

6/10 Okay

Amer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Celine

Stayed 5 nights in Feb 2024

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Room is clean.
Stayed 3 nights in Jan 2024

10/10 Excellent

Marie Rhonda

Stayed 2 nights in Dec 2023

8/10 Good

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was short but relaxing.
Stayed 2 nights in Dec 2023

10/10 Excellent

LEICHA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023

8/10 Good

Rene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel but not worth the price
Hotel was pretty good, but quite lacking in service and amenities compared to the high price tag.
Stayed 1 night in Nov 2023

10/10 Excellent

Maricel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Cherlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

michelle

Stayed 2 nights in Sep 2023

10/10 Excellent

Primo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location no traffic no pollution
Stayed 1 night in Aug 2023

10/10 Excellent

Angelica

Stayed 1 night in Jun 2023

10/10 Excellent

Geraldine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and a lovely stay!
Stayed 2 nights in May 2023

10/10 Excellent

Youngmin

Stayed 2 nights in Apr 2023

10/10 Excellent

Teddy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our overnight stay here. The area has minimal to no traffic. CRK airport is just a few minutes away.
Stayed 1 night in Apr 2023

10/10 Excellent

Reynaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The propertyis well built and the scenery is fantastic.
Stayed 2 nights in Apr 2023

10/10 Excellent

Reuben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 Stars
Very nice first stay at Swissotel. Staff was top-notch and super friendly. Please add real beef burgers on the in-room dining menu. Otherwise, I will stay here again.
Stayed 2 nights in Mar 2023

10/10 Excellent

Kristoffer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely overnight stay. Thanks to the staff, particularly Grace at Reception, and Ian at the Markt buffet breakfast.
Stayed 1 night in Jan 2023

10/10 Excellent

Mozart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice cream

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swiss amazing stay
Amazing stay at the said hotel. Bed, pillows and linens so comfy. Service staff are polite and courteous. Guest are well informed that part of the bldg is still under construction. There is one instance when the sink gets clogged, the response of the hotel staff was fast.
Stayed 1 night in Dec 2022

8/10 Good

Michael and Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great a great time . They are friendly and happy employees. The place is really good
Stayed 1 night in Dec 2022

2/10 Terrible

Brian

10/10 Excellent

Raquel

Stayed 1 night in Nov 2022

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good facility. Clean and Comfortable room. Service could have been better. We asked for the room to be cleaned but they did not clean it and we asked for specific things to be re-stocked but the housekeeping did not leave any so we had to call again
Stayed 2 nights in Nov 2022

10/10 Excellent

Gary, Claremont

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, staff and facilities. Check-in was seamless. Highly recommended.
Stayed 3 nights in Nov 2022

10/10 Excellent

Gary, Claremont

Stayed 2 nights in Nov 2022

10/10 Excellent

MARIA, TAMUNING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 4 nights in Aug 2022

8/10 Good

Ying Chris

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unexpected stay at the property turned out to be a very good experience. Modern, well kept property with very well appointed rooms and an attentive staff.
Stayed 2 nights in Jun 2022
Response from Bryan on 27 Jun 2022
Dear Mr. Keith, Thank you for your kind feedback. We are glad that we were able to make your stay comfortable and memorable. We look forward to having you again soon! Warm regards, Bryan Pagayonan Reservations Agent

8/10 Good

Avenilo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Teresita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had the best weekend stay in Swissotel. My kids had fun swimming at the pool area. We had a good night sleep with their cozy room.
Stayed 1 night in Mar 2022

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful time
Stayed 1 night in Mar 2022

2/10 Terrible

John

Stayed 1 night in Mar 2022

6/10 Okay

Martin

Stayed 2 nights in Feb 2022

10/10 Excellent

KICHEOL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

CHIH-YUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
非常好的住宿經驗，整體環境整潔、床舒適、服務人員親切、早餐多樣化美味，有機會還想再入住。
Stayed 3 nights in Jan 2024

2/10 Terrible

JI YOUNG

Stayed 2 nights in Jan 2024

10/10 Excellent

KICHEOL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Youngmin

Travelled with family
Liked: Staff & service
Stayed 5 nights in Dec 2023