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Reviews of Ashmore Inn and Suites

2.5 out of 5
Ashmore Inn and Suites
4019 S Loop 289, Lubbock, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 549 out of 1001 reviews" "
Rating 8 - Good. 285 out of 1001 reviews" "
Rating 6 - Okay. 113 out of 1001 reviews" "
Rating 4 - Poor. 27 out of 1001 reviews" "
Rating 2 - Terrible. 27 out of 1001 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a bit older property but was excellent. We definitely recommend it and next time we’re in Lubbock we’d defiantly stay here again.
Stayed 2 nights in May 2024
Response from Ashmore Inn on 20 May 2024
Thank you for staying with us... We appreciate your feedback!

6/10 Okay

Ynes

Liked: Staff & service
Iron did not work. Room for 4 only two bath towels.
Stayed 1 night in May 2024
Response from Ashmore Inn on 20 May 2024
Thank you for staying with us.... We appreciate your feedback and if there are any issues please do not hesitate to let the front desk know. Again, thank you.

8/10 Good

lori

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean, property was nice. My complaint is that the amenities said the pool was heated. It was NOT!
Stayed 2 nights in May 2024
Response from Ashmore Inn on 20 May 2024
Thank you for staying with us.... We appreciate your feedback and if there are any issues please do not hesitate to let the front desk know. Again, thank you.

6/10 Okay

Justin

Travelled with family, Business traveller
Liked: Staff & service
Property was dated, but staff were nice, bed was comfortable, and the stay served it purpose.
Stayed 1 night in May 2024
Response from Ashmore Inn on 20 May 2024
Thank you for staying with us... We appreciate your feedback!

2/10 Terrible

Elisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I had booked for 4 rooms and 1 of the 4 was a late check in. Staff had a family member try 3 occupied rooms at 3am because staff had put the wrong person in the reserved room. Since it was grad weekend all hotels in the area were sold out so our family had to sleep in their car with 2 kids due to the hotels mistake. The next morning, the hotel found the “missing room” but wanted to change my family for the night they sleep in their car. On top of all of that the other 3 rooms we had they changed our Expedia rate because I modified my reservation through the hotel. They wanted to charge us DOUBLE what Expedia quoted us. Hotel was blaming Expedia saying that Expedia changed the rate in the hotel system. When I called Expedia they said that they have no control over prices in hotels systems and that the hotel was lying!! Finally at check out I got to talk to someone at the hotel that could actually help and after showing proof of the reservations price change. They honored Expedias rate. What was supposed to be a joyful weekend turned into a literally nightmare for our family. If at all possible just spend the extra money on a better property. This place was not worth saving money. It’s a very dated hotel, and not ADA compliant since they don’t have an elevator on site for the 2nd room.
Stayed 3 nights in May 2024
Response from Ashmore Inn on 20 May 2024
Thank you for staying with us.... We appreciate your feedback and if there are any issues please do not hesitate to let the front desk know. Again, thank you.

8/10 Good

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was perfectly fine place to stay. Not upscale and we certainly didn’t expect much more based on the rate we paid. The room was quiet and the place was in a good location. Staff was super nice. The shower was nice and hot. The place is showing age. The bed and pillows were uncomfortable for one of us - the other slept fine. 😀 the room was warm as the AC just couldn’t ever get the room cool enough. I would recommend if you aren’t picky where you lay your head and if price and location is a factor.
Stayed 2 nights in May 2024
Response from Ashmore Inn on 20 May 2024
Thank you for staying with us.... We appreciate your feedback, and if there are any issues, please do not hesitate to let the front desk know. Again, thank you.

8/10 Good

ASIATA O

Travelled with family and small children
Liked: Cleanliness
Closer to the venue
Stayed 2 nights in May 2024
Response from Ashmore Staff on 14 May 2024
Thank you for staying with us, we appreciate your feedback!

8/10 Good

Freddy

Liked: Staff & service
Very friendly staff.
Stayed 1 night in May 2024
Response from Ashmore Staff on 6 May 2024
Thank you for staying with us... We appreciate your feedback.

6/10 Okay

natalie, Miami

Travelled with partner
Liked: Cleanliness
Great place
Stayed 1 night in May 2024
Response from Ashmore Staff on 6 May 2024
Thank you for staying with us... We appreciate your feedback.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and welcoming. Breakfast rivaled any breakfast in a restaurant
Stayed 1 night in Apr 2024
Response from Ashmore Staff on 6 May 2024
Thank you for staying with us... We appreciate your feedback.

10/10 Excellent

Laurie

Travelled with partner
Liked: Property conditions & facilities
Clean rooms and breakfast was good.
Stayed 1 night in Apr 2024
Response from Ashmore Staff on 6 May 2024
Thank you for staying with us... We appreciate your feedback.

8/10 Good

Rebecca

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and comfortable
Stayed 2 nights in Apr 2024
Response from Ashmore Staff on 6 May 2024
Thank you for staying with us... We appreciate your feedback.

6/10 Okay

Lesa

Liked: Staff & service
Tub and shower was full of mold. There are things to get rid of that!
Stayed 1 night in Apr 2024
Response from Ashmore Inn on 21 Apr 2024
Thank you for feedback... We will address the issues stated and correct that. Thank you again.

10/10 Excellent

Heidi, Prayer Town

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ashmore Staff on 6 May 2024
Thank you for staying with us... We appreciate your feedback.

2/10 Terrible

April

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There is way to much to write here! Email me directly for details! Get here go to check in she gets my card ready it says 128 on the card. I said okay good bottom floor great. She said no second floor and we didn't have elevators. You need to drive around the building and park by the door there is like a couple of stairs to go up...I said look I can't do stairs cases....she said no it's really simple just a couple of stairs...we looked EVERYWHERE for the of stairs. All we could find was two flights of stairs. 128 is not on this floor it's got to be the 1st floor. I asked for accessibility we got to 1st floor find 128 try the key like 10 times NO go...someone comes to the door...what the heck... go back to desk and say hey someone is in this room. Noo 245 is yours okay well here is what you wrote. She said we'll this is the longest I've been here guess I didn't realize I wrote the wrong room. I said how embarrassing it was for us. Also I still did not see the couple of stairs you mention. I saw 2 flights of stairs. Yeah that's it, okay well first off I asked for a handicap room and now your making me walk 2 flights of stairs after I just had surgery this is not good.... she didn't seem to care at all. We get up to the room walking these flights of stairs there is a bunch of star confetti all over the stairs and up toward the hallway So we get in. I'm like hmmm okay not like the photos for sure. There are pins in the wall with decorations hanging still, someone's change
Stayed 2 nights in Apr 2024
Response from Ashmore staff on 6 May 2024
Hello April,We do apologize for the inconveniences during your stay. Managment did their best to rectify any issues that occurred. Thank you for your feedback.

10/10 Excellent

Christopher

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here. Felt safe and comfortable, there were places to eat nearby, and the staff was very prompt and courteous.
Stayed 1 night in Apr 2024
Response from Ashmore Staff on 6 May 2024
Thank you for staying with us... We appreciate your feedback. We hope you come back again!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and check-in was quick. The room was clean and I'm good order. The parking feels a little cramped to me in my truck.l, but all in all I've found it a nice place to stay
Stayed 1 night in Apr 2024
Response from Ashmore Staff on 6 May 2024
Thank you for staying with us... We appreciate your feedback.

8/10 Good

Phil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good, room was big and comfortable perfect for a family. Was close to Walmart and lots of restaurants. Pool was big and outside but was not heated so it was FREEZING! Hot tub was nice and inside in its own room. Breakfast was ok just a basic hotel style waffle, eggs, sausage, cereal etc.
Stayed 1 night in Apr 2024
Response from Ashmore Staff on 6 May 2024
Thank you for staying with us... We appreciate your feedback. In regards to the pool, it is set to a regulated temperature, so we do apologize for that.

10/10 Excellent

Terry

Travelled with family
Liked: Property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Ashmore Staff on 21 Apr 2024
Thank you for staying with us... We appreciate your feedback....

10/10 Excellent

Jose I.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 2 nights in Apr 2024
Response from Ashmore Staff on 21 Apr 2024
Thank you for staying with us... We appreciate your feedback....

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Good price. Quiet. comfortable beds
Stayed 1 night in Apr 2024
Response from Ashmore Staff on 8 Apr 2024
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good breakfast , convenient location
Stayed 1 night in Apr 2024
Response from Ashmore Staff on 8 Apr 2024
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Mollie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in they told me room was in second floor, my mother in law has a walker and they told me no elevator the young man was kind enough for to get us a room on the first floor with no complaints and all smiles, it was refreshing to have someone so nice and willing to go the extra mile
Stayed 1 night in Apr 2024
Response from Ashmore Staff on 8 Apr 2024
Thank you for staying with us, we appreciate your feedback!

8/10 Good

Bernice

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay overall.
Stayed 2 nights in Mar 2024
Response from Ashmore Staff on 8 Apr 2024
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Rob R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stuff
Stayed 3 nights in Mar 2024
Response from Ashmore Staff on 30 Mar 2024
Thank you for staying... We appreciate your feedback!

6/10 Okay

Norman

Stayed 3 nights in Mar 2024
Response from Ashmore Inn on 21 Apr 2024
Thank you for staying with us... We appreciate your feedback....

10/10 Excellent

Mary Helen

Liked: Cleanliness, staff & service, property conditions & facilities
It's not your lux hotel, but it was very clean, reasonably priced and professional staff, even when you check in at midnight!
Stayed 1 night in Mar 2024
Response from Ashmore Staff on 20 Mar 2024
thank you for staying with us... We appreciate your feedback....

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to. Staff was very friendly. Rooms could use some updating but was comfortable and clean. Convenient to many dining options.
Stayed 1 night in Mar 2024
Response from Ashmore Staff on 20 Mar 2024
thank you for staying with us... We appreciate your feedback....

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ashmore Staff on 20 Mar 2024
thank you for staying with us... We appreciate your feedback....

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for those on a budget. Not fancy and it is an older property, but it was clean, comfortable rooms and has a great staff. We'll be back.
Stayed 2 nights in Mar 2024
Response from Ashmore Staff on 20 Mar 2024
thank you for staying with us... We appreciate your feedback....

10/10 Excellent

Rob R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful visit. Felt nothing but peace and quiet and calm. Highly recommend the Ashford and will recommend to all of my family and friends 👍
Stayed 2 nights in Mar 2024
Response from Ashmore Staff on 20 Mar 2024
thank you for staying with us... We appreciate your feedback....

6/10 Okay

Sandra

Liked: Amenities
My check-in was pleasant and the staff were friendly and helpful. The property was clean, as was my room. There were several options for breakfast. The purpose of my stay was to get a good night’s sleep. That did not happen. My bed was uncomfortable. Even my pillows were not comfortable. For those who like a really firm mattress and big firm pillows, this would not be an issue. For me it was.
Stayed 1 night in Mar 2024
Response from Ashmore Staff on 20 Mar 2024
Thank you for staying with us... We are sad to hear you did not sleep well, and will address the issue with the room you were in.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ashmore Staff on 20 Mar 2024
thank you for staying with us... We appreciate your feedback....

10/10 Excellent

Charlotte

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well kept property. Stayed in a suite that provided everything we needed.
Stayed 1 night in Mar 2024
Response from Ashmore staff on 20 Mar 2024
thank you for staying with us... We appreciate your feedback....

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ashmore Staff on 20 Mar 2024
thank you for staying with us... We appreciate your feedback....

10/10 Excellent

Holly

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is dated but very clean. The staff is excellent and there is a Walmart and restaurants in walking distance.
Stayed 3 nights in Mar 2024
Response from Ashmore staff on 20 Mar 2024
thank you for staying with us... We appreciate your feedback....

8/10 Good

Katie

Travelled with partner
Liked: Staff & service
A nice hotel if you need a place to stay for the night. The rooms are in need of an update. If you're looking for a hotel to stay for a weekend, I'd book somewhere else with better amenities.
Stayed 2 nights in Mar 2024
Response from Ashmore Staff on 20 Mar 2024
Thank you for staying with us... We appreciate your feedback and will address your issues stated.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I felt safe inside my room and common areas. However, the parking lot is very scary, especially for women travel by themselves. It is not well lit on the side or the back and there's always strange guys sitting in their trucks smoking. I was grateful that the front desk guy allowed me to park right in front of the entrance one night when I was by myself.
Stayed 3 nights in Feb 2024
Response from Ashmore Staff on 2 Mar 2024
Thank you for staying with us... We appreciate your feedback!

10/10 Excellent

darlene

Stayed 1 night in Feb 2024
Response from Ashmore Staff on 20 Mar 2024
thank you for staying with us... We appreciate your feedback....

10/10 Excellent

Kennon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ashmore Staff on 2 Mar 2024
Thank you for staying with us... We appreciate your feedback!

10/10 Excellent

Peggye

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to restaurants and shopping for the college kid needs.
Stayed 2 nights in Feb 2024
Response from Ashmore Staff on 2 Mar 2024
Thank you for staying with us... We appreciate your feedback!

10/10 Excellent

Myranda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ashmore Staff on 2 Mar 2024
Thank you for staying with us... We appreciate your feedback!

6/10 Okay

Donna

Travelled with family
Liked: Cleanliness
This was an average hotel. It is 2 story but has NO elevator. If you can’t walk up and down easily - or with your luggage - you are in trouble. I did not see this mentioned anywhere in the description of the property. Breakfast ran out about 8:30 on weekends and was not replenished.
Stayed 3 nights in Feb 2024
Response from Ashmore Staff on 2 Mar 2024
Thank you for staying with us... We appreciate your feedback!

6/10 Okay

Mark

Liked: Staff & service
Disliked: Property conditions & facilities
The property needs upgrades inside and outside, starting with the sign near the entrance to the property.
Stayed 1 night in Feb 2024
Response from Ashmore Staff on 2 Mar 2024
Thank you for staying with us... We appreciate your feedback!

2/10 Terrible

eric

Stayed 1 night in Feb 2024
Response from Ashmore Staff on 2 Mar 2024
Thank you for staying with us... We appreciate your feedback!

10/10 Excellent

debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. One of my All time favorites.
Stayed 1 night in Feb 2024
Response from Ashmore Staff on 2 Mar 2024
Thank you for staying with us... We appreciate your feedback!

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was nice and the room was quiet. They had no housekeeping unless it was scheduled
Stayed 2 nights in Feb 2024
Response from Ashmore Staff on 15 Feb 2024
Thank you for staying with us... We appreciate your feedback!

8/10 Good

Alicia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Ashmore Staff on 15 Feb 2024
Thank you for staying with us... We appreciate your feedback!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Response from Ashmore Staff on 15 Feb 2024
Thank you for staying with us... We appreciate your feedback!

6/10 Okay

Chrissy

Stayed 1 night in Jan 2024
Response from Ashmore Staff on 15 Feb 2024
Thank you for staying with us... We appreciate your feedback!