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Reviews of Santi Resort & Spa

4 out of 5
Santi Resort & Spa
Santi Resort Road, Ban Nadeuay, Luang Prabang

Reviews

8.2

Very good

Rating 10 - Excellent. 11 out of 30 reviews" "
Rating 8 - Good. 13 out of 30 reviews" "
Rating 6 - Okay. 3 out of 30 reviews" "
Rating 4 - Poor. 2 out of 30 reviews" "
Rating 2 - Terrible. 1 out of 30 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

9.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lao welcome so genuine, amiable, respectful. I really appreciate their honesty, hospitality. Very gracious!!
Stayed 2 nights in Apr 2024

2/10 Terrible

Michael

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs. Spa permanently closed
So much potential but nothing like described. Firstly the Spa is permanently closed. The breakfast was the most basic I've ever seen at any hotel 2 star or up. The hotel staff are friendly but completely unwilling to assist.
Stayed 3 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good resort&spa
Stayed 1 night in Feb 2019
Response from Santi Resort & Spa Team on 20 Feb 2019
Dear Guest, Thank you for choosing Santi Resort & Spa - Laos for your stay and for sharing your feedback with the other guests. Thank you for highlighting about our amazing resort and spa. Also for recommending the service of our spa to other guests. Overall we are happy to hear that you had a memorable stay in our property Looking forward to welcome you soon !! All the best & Best Regards, Santi Resort & Spa Team

4/10 Poor

Timothy

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Jan 2019
Response from Santi Resort & Spa on 8 Feb 2019
Dear Timothy, Thank you for choosing Santi Resort & Spa for your preferred choice of stay. We hope you had a great stay and everything met your expectations. Looking forward to welcome you soon. Kind regards, Santi Resort & Spa Team

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful but out of the way hotel.
Clean and beautiful place. Great breakfast! Good restaurant! The grounds a very nice, but it is really out of the way and there are not many shuttles to town. The staff barely speaks any English if this is something that people mind.
Stayed 3 nights in Dec 2018
Response from Santi Resort & Spa on 8 Feb 2019
Dear Juan on, Thank you so much for choosing Santi Resort & Spa as your preferred choice of stay. Thank you for highlighting our great breakfast & restaurant. We are glad you enjoyed our grounds as well. We will take your valuable feedback into considerations to further improve our services. Looking forward to welcome you soon. Kind regards, Santi Resort & Spa Team

10/10 Excellent

Michael

It’s very good in general. The problem is the Resort needs to add up a few more electric outlets in the room (I stayed at room 704).
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
shuttle bus is convinient. But, pool is under construction.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Lovely gardens & views, 15 mins by car from centre
Lovely setting in countryside with gardens to walk around and lots of quiet spots to relax. We made good use of the free shuttle - fairly limited service (first shuttle into town at 10am and last back at 10pm with services in between at 1pm and later in the afternoon) but easy to use and convenient drop off point (the Santi hotel in town). There were so few guests in the hotel the last two days of our stay that beakfast was to order rather than buffet but there was plenty to eat and a good range including fruits, pastries and an eggs, sausages etc. Staff are helpful without being intrusive and were happy to arrange a tuk-tuk to the waterfalls for us. We enjoyed the location in a countryside setting but this hotel wouldn't suit someone who really wants to be within walking distance of the main tourist area (restaurants, night market etc). The pool was great and recently reburfurbished (we stayed mid August)
Stayed 4 nights in Aug 2018

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Oasis Accessible to Town
I loved my stay at Santi Resort! I'll consider booking there the next time I visit Luang Prabang. My room clean, quiet, and updated; the spa and the peaceful gardens set the mood for relaxation and romance. The property has existed for serval years, but apparently not as long as Santi's main hotel in the old town (where I also stayed on this trip). A free shuttle provides access to the stops near town; very convenient! I was not bothered by any noises. In my room was a spacious bathtub, which I filled it up once. But the water was turbid and murky; perhaps due to the rainy season? I didn't want to use the tub after that. I did, however, make full use of the spa and adequate fitness room (air-conditioned if you turn it on). The treatments I received were excellent and recommendable as I am a licensed massage therapist in New York. As with the immaculate surrounding gardens, the pool looked clean though I did not use it due to time. The breakfast was generous and delicious. I also had an a la carte lunch of green curry once, which was better than I tasted in town! After check-out, I booked a 1 hour massage before my taxi arrived. I would have given Santi Resort an additional star if the staff had been more responsive at retrieving the few grooming items I accidentally forgot to pack and take with me. Reception knew I was in the spa for an hour treatment after checking out, but didn't check my room. I had to ask a local friend to retrieve the items.
Stayed 2 nights in Jul 2018
Response from Jimmy on 16 Aug 2018
Dear Mr Frederic, Thank you for you value feed back and we will improved our hotel service

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
The pool was being remolded otherwise would have been a better stay..
Stayed 5 nights in Jun 2018
Response from Jimmy on 2 Aug 2018
Much appreciate for review , we will improve them soon

8/10 Good

wiseguy1890, uk

Liked: Cleanliness, room comfort
We stayed here as we could not get into the sister hotel Villa Santi which we used before. This hotel is further from the town than we thought and although the gardens and surrounding area are beautiful we felt a bit isolated. The staff were very nice but not as helpful or as well trained as at the other hotel. The building although in a quaint colonial style is quite run down and overall a bit stuffy. The pool area is fabulous but no one uses it quite mystifying. Unless you want solitude I would not recommend staying here.
Stayed 4 nights in Mar 2018

6/10 Okay

figofee

Liked: Cleanliness, room comfort
Couple things to watch
On outskirts of town but good shuttle . Nice place to do some relaxing and rest. While hotel gives you a card to get a discount at their underused restaurant the rulers around applying the card make it unproductive so enjoy the breakfast on the property and go to town for dinner when prices better, quality better, and choices bettter. The hotel neeeds some upgrades but the grounds are very well kept.
Stayed 3 nights in Feb 2018

10/10 Excellent

John, Alexandria, Virgnia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice combination of town and country.
The hotel is very comfortable and attractive, set in gorgeous tropical gardens with views of misty-covered mountains and rice paddies in the surrounding countryside. The pool area is especially lovely. The hotel offers good massages and has a restaurant with a reasonably varied menu, though be sure to have dinner in town, as well, where the restaurants are truly excellent. The staff was pleasant and helpful. The charming town of Luang Prangag is an easy 10 minute shuttle ride away.

10/10 Excellent

Jane, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely relaxing. The hotel grounds were beautiful and the pool was the perfect place to hang out.

10/10 Excellent

Mikio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテル全体の雰囲気が素晴らしい。ゆったりとホテルライフを楽しめる。スタッフの人達の対応も満足できるし、レストランもゆったり食事できる。最高のホテルです。
Stayed 4 nights in Feb 2024

10/10 Excellent

B E

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, green place, friendly staff, nice room
Three nights in a 'Honeymoon Villa' in Dec 2023. Very spacious room, and balcony with view on the big lotus pond and idyllic rustling of a small stream right under th balcony. Clean room and linnen, nice towels. Bathroom with huge bathtub, really hot water with good water pressure, full ameneties. Good restaurant. Regular free shuttle to town (about 5 km away). Recommende!
Stayed 3 nights in Dec 2023

8/10 Good

Semin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good resort hotel but.
Hotel itself is good. room was ok and quite at night. Good staffs and swimming pool is big, deep enough and good. But location in Hotels.com is not correct. I thought this is near Daofa hotel but it is around 1hour far by walking. Check the exact location in google map. It has free shuttle bus to downtown around 5, 6 times a day.
Stayed 1 night in Jun 2019

6/10 Okay

EUNCHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
서비스는 좋았고 수압 및 물 온도조절 문제만 해결하면 최고일 듯 합니다.
Stayed 2 nights in Dec 2018
Response from Santi Resort & Spa on 8 Feb 2019
Dear Eunchan, Thank you for choosing Santi Resort & Spa as your preferred choice of stay. We are glad to hear our team has met your expectations. We always welcome feedback from our stayed guests as we use that as a chance to improve our property. We shall take your valuable feedback into consideration and work on improving in order to have a great future stay with you. Looking forward to welcome you soon. All the best & best regards, Santi Resort & Spa Team

4/10 Poor

younghee, 서울

Disliked: Cleanliness, staff & service, property conditions & facilities
청결도는 좋았는데 가족이 머물기에는 너무 협소함.
Stayed 2 nights in Jul 2018
Response from Jimmy on 2 Aug 2018
Thank you for value reviews

8/10 Good

Boualem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

10/10 Excellent

sul yj, seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋아요 힐링하고갑니다
편안하고 쉬기 좋게 구성되어있었어요

8/10 Good

Gaby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
paradis tropical
resort is placed in a water landscape and tropical garden , ideal to relax

8/10 Good

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis de paz
é uma ilha de tranquilidade e vida natural. Tudo bom mas sem luxo. uma volta ao tempo da colonização francesa.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
자연 친화적이고 친절한 호텔
직원이 친절하고 리조트 내부가 아름답습니다. 조식이 훌륭합니다. 시사방봉로드에서 툭툭이로 15분 걸리는 것이 단점이지만 리조트에 있는 셔틀을 활용하면 크게 문제되지는 않습니다. 다만 벌레가 많은 편이니 청결 상태에 더 신경써야 할 것 같습니다.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
자연친화적이고 친절한 호텔
루앙프라방 여행자 거리에서 툭툭이로 15분 거리에 있지만 셔틀 버스가 잘 되어 있어서 문제가 없다. 직원들은 정말 친절하다. 조식도 맛있고 리조트가 넓어서 산책하기에도 좋다. 객실 상태가 마음에 든다. 거리 빼면 크게 문제될 것이 없는 좋은 숙소이다.

8/10 Good

Caspar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Juno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
편안한 힐링의 시간을 준 여행
루앙프라방 여행 목적이 다양하겠지만, 우리 부부에게는 고요함 속에서 편안히 쉬는 힐링여행을 바라며 빌라 산티 리조트&스파에 머물렀다. 시내에서 좀 떨어져 있어 무료셔틀을 이용해야 하는 것이 불편할 수 있지만, 오히려 이것이 장점이 되었다. 덕분에 많은 시간을 리조트에서 보내며 편안한 시간을 보냈다. 직원들의 친절한 서비스와 목가적인 호텔 분위기가 잘 어울어져 힐링하기에 좋은 숙소였다. 잘 갖춰진 수영장과 산책할 수 있는 넓은 공간이 좋았고 무료 아침식사도 훌륭했다. 고요한 풍경을 바라보며 식사를 하고 술한잔 하기에도 그만이었다. 다음에 또 루앙프라방 여행을 한다면 꼭 다시 머물고 싶은 곳이다.