"We were given two rooms, both in unacceptable condition. There was visible mould, water damage, warped flooring, and even a footprint on the wall. One room had a broken countertop, and both smelled damp and unhealthy.
We spent 90 minutes trying to resolve this, but the manager never appeared, and reception refused to provide their name. We were told to “speak to Expedia” instead of fixing anything.
For health and safety reasons, we had to decline the stay and leave immediately.
I emailed a...
"Muy buena estadía, el hotel limpio, el desayuno bastante completo, con lindos restaurantes cerca (Heron City) y a buena distancia de Valencia. Si volviéramos por la zona no dudaríamos en alojarnos allí 😊"
"I had a pleasant stay at this hotel. The staff was friendly, professional, and always willing to help. The room was clean, comfortable, and well maintained, making for a relaxing experience. The location was convenient, and the overall atmosphere was welcoming. I appreciated the excellent customer service and would recommend this hotel to anyone looking for a comfortable and enjoyable stay. I would gladly stay here again in the future."