We are so glad to hear your second stay with us was enjoyable and fun. Thank you letting us know of your feedback and we hope to welcome you back for a third stay with us soon!

Thank you for sharing your feedback Kelli. Love to hear that you loved The Shay just as much as we do. Look forward to welcoming you back soon.

Glad to hear you enjoyed your stay here with us! We look forward to welcoming you back again in the near future. We really appreciate your feedback!

Thank you for feedback! We hope to have you back in the near future!

Thank you for your feedback! We appreciate you choosing The Shay as your home away from home. We hope we get the opportunity to welcome you back in the near future!

We are delighted and thankful to hear you had a wonderful stay here with us. It was our great pleasure to have you here with us to share the Shay experience! We hope to see you back in the near future. On behalf of all Shay staff thank you and we will await your next visit.

Hi Felicia,Thank you for your feedback and for staying at The Shay. The Lobby does have a unique look and feeling to it. Hope you enjoyed it!

Thank you Koji. Hope you had a wonderful time as we look forward to welcoming you back in the near future.

Thank you for your feedback Craig. Great to hear you enjoyed your stay with us. We look forward to welcoming you back soon.

Thank you for your feedback. We apologize for any inconvenience caused by an unexpected fire alarm. We hope you were otherwise able to enjoy your stay with us.

Hi Liza,Thank you for your feedback. We look forward to welcoming you back to The Shay in the near future.

Hi Alexia,Thank you so much for your feedback. We're glad you enjoyed your stay with us. We look forward to seeing you again.

Hi Douglas, Thank you for your most recent stay at The Shay and for the wonderful feedback regarding the hotel and our amazing staff. We are thrilled you enjoyed your stay with us and we look forward to welcoming you back soon.

I am so glad to hear you enjoyed yourself! Thank you for providing further feedback, this has been shared with our staff. We look forward to welcoming you back to The Shay soon!

Hi, thank you for your recent visit at The Shay! We are delighted that you enjoyed your visit with us. Hope to see you again soon.

Hi Gemma,Thank you for your most recent stay at The Shay as well as your feedback. We hope you had a wonderful time and we look forward to welcoming you back soon.

Hello Patricia,Greetings from The Shay. Thank you for your recent visit!I apologize about your unsatisfactory experience. This is not the norm and I completely understand that we did not meet your expectations this time around. From the kitchen closing early, to the TV not working and having to move rooms, and then your room keys not working multiple times - all sums up to an unsettling hotel stay. We will take your feedback and share with the respective teams to make sure this doesn't happen again. I appreciate your patience and I'm hopeful that we can do better on a future stay.Please feel free to reach out to me with any further comments, questions or concerns: laxdi-shay@destinationhotels.com. Thank you!

Hello Tiago,Greetings from The Shay!Thank you for your recent stay at our hotel. We would love to welcome you back on a future visit. Take care!

Hi Kimia,Thank you for your feedback. Great to hear you had a wonderful time at The Shay. We look forward to welcoming you back soon.

Hi Katherine, thank you for your feedback. We're glad you enjoyed a couple cocktails while in town and great to hear you had an amazing time. We look forward to welcoming you back soon.

Thank you Roger. We look forward to welcoming you back soon.

Hi Andrew,So happy to hear you enjoyed your stay!! We can't wait to welcome you back on a future visit. Take care!

Thank you for your feedback Tracy. Always great to hear about the wonderful memories created at The Shay. We look forward to welcoming you back soon.

Thank you Nicholas. We're glad our team took such great care of you. We look forward to welcoming you back to The Shay.

I am so glad to see you enjoyed your stay with us! We hope to welcome you back to The Shay very soon!

Thank you Steven.We look forward to welcoming you back to The Shay soon.

We appreciate you taking the time to share and are so happy that you enjoyed your stay here with us. Thank you for choosing our hotel for your visit. Have a great week!

We're so glad to hear that you and yours enjoyed your time here with us. I'm sure the concert was amazing and we've enjoyed hosting all the Swifties. Come back soon!

Thank you for thinking of us as your home away from home! We look forward to your next visit!

Hi Saeed,Greetings from The Shay! Thank you for your recent visit with us. I'm sorry to hear about your underwhelming check in and check out experience. You were offered an upgrade from a Standard King into a Hollywood Hills View King that was ready to go at check in.All reservations have a 30 destination fee which includes complimentary waters, use of the 24-hour fitness center, free Metro passes and much more. I'm sorry you don't feel like you got much use out of that. We hope to see you again soon!

Thank you for staying with us!

Hi Cynthia,Thank you so much for your feedback and most recent stay with us. We sincerely apologize for not anticipating your needs and placing you in a quieter area. Although our team prepares for these occasions, we apologize that we were unable to accommodate your request. This is great feedback that we can use which may allow us to be better prepared for any other future stays. Once again our apologies and we hope you were otherwise able to enjoy your stay with us at The Shay.

I'm so glad you enjoyed your stay at The Shay!

Hi Christopher. Thank you so much for choosing our hotel and taking the time to share. We're so happy to hear that you enjoyed your experience here with us. We look forward to hosting you again soon!

So glad that you enjoyed your stay here with us! We look forward to hosting you again soon. All our best!

Hi Ashley. Thank you for your feedback. Great to hear that our staff took such great care of you. Lots of nearby locations and things to do in the area. We look forward to welcoming you back to The Shay soon.

Thank you for staying with us! I'm so happy to see you enjoyed yourself!

We are delighted to see you enjoyed your stay with us!

Very sorry to see that we failed to meet your expectations on this occasion. We're committed to going above and beyond for our guests and will continue to strive each and every day to improve upon the guest experience.

Very sorry to see that we failed to meet your expectations on this occasion. We're committed to going above and beyond for our guests and will continue to strive each and every day to improve upon the guest experience.

Glad you enjoyed! We're going for a 5 out of 5 next time. Come back soon!

Steve, that's so nice to hear. Thank you! We're so glad you enjoyed and look forward to hosting you again soon.

Hi Jeanne,Thank you for your wonderful rating and feedback! It's great to hear you found our staff friendly and our hotel clean. We look forward to welcoming you back on a future visit. Take care!

Hi Kimberly,Greetings from The Shay! Thank you for your recent stay in Culver City. I'm glad to hear that you enjoyed your stay, with the exception of valet pricing. I understand that you may have been off put by this and I can certainly empathize with this myself, but our valet pricing is similar to that of upscale hotels in the area. The Shay itself does not offer self parking, however Ivy Station does.We truly hope you reconsider your choice to not visit us again, but we'd love to welcome you back on a future visit. Hope you have a great weekend! Take care

Hi Jean,Thank you for your feedback. We look forward to welcoming you back to The Shay in the near future.

So glad you enjoyed! Thanks for choosing our hotel for your visit!

Hi Deanna,Thank you for your feedback. We look forward to welcoming you back to The Shay and making your next stay an even better experience.

Hi Barbar,Thank you for your most recent stay at The Shay. We greatly appreciate your feedback and glad to hear you found us to be unique and the shops & restaurants close and convenient. We look forward to welcoming you back soon.Warm regards,

Thank you so much for the kind words! We truly appreciate it and are pleased that you had an enjoyable stay here with us. Come back soon!

Hi Spencer, Greetings from The Shay. Thank you for your feedback, glad you had a wonderful time and loved our hotel and what we have to offer. We look forward to welcoming you back in the near future.