I came in at night. They first put me in a room just by the foot of the stairs. I asked if they could move me. I was traveling on my own and I didn’t feel safe. They decided to accompany me at the back area of the building where it was dark. I went in again and asked if there was any other room. The 2 front desks said all is occupied. So I said ok, I’ll take the room by the stairs then. When I came to the door, it smelled terribly like pee. I thought maybe it’s just because it was by the stairs. I went in and the room stinks with pee bad. It went all the area on the front entrance, where they located the microwave and fridge and reached all the way to the bathroom. The carpet was also filthy. I searched for a different hotel fixed on moving and cancelling my reservation. Mind you, the rate of the hotel was similar to a sister hotel of the Marriott. I thought better to pay $10 more, maybe the Marriott is better. So I went down and asked to cancel. The room was disappointing. I saw that the other rooms by the pool were empty. When it’s my turn, they tried to tell me they will see if they accommodate me to a better room the next day. Then one of the male front desk checked and told me there was another room. And he even said it was the room within the lobby building, 2nd floor. They choose to accommodate guest at a crappy room for the same price.
