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"Dear Expedia Customer Service Team, I am writing to complain about my recent one-night stay at Holiday Inn Cambridge, which was disappointing due to several issues. We checked in at approximately 2:30 pm, but after settling into our room, we were told late at night that we needed to change rooms. Additionally, there was no hot water, and early the following morning, lawn mowing outside disturbed us while we were still asleep. These issues meant we were unable to rest properly or enjoy our...

"Location was ideal for us and pricing within reason. We just spent one night before going on to Ely for a wedding."

"Hotel was gorgeous and kept so nice, first impressions are great with a welcoming team and lovely reception area. We got upgraded to a suite which was a lovely surprise and the room was so nice! Really comfortable, spacious and modern. Pool area is good too!"