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Reviews of Royal Oak

3 out of 5
Royal Oak
High Street, Bromborough Cross, Bromborough, Wirral, England

Reviews

7.8

Good

Rating 10 - Excellent. 85 out of 245 reviews" "
Rating 8 - Good. 89 out of 245 reviews" "
Rating 6 - Okay. 36 out of 245 reviews" "
Rating 4 - Poor. 18 out of 245 reviews" "
Rating 2 - Terrible. 17 out of 245 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Value for money, friendly staff. Clean and basic. Short drive into liverpool so convenient. Would recommend for a cheaper option than city centre. little tired
Stayed 1 night in May 2024

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness
No channels on the television,only 3 coffees.Hot tap would not turn on in the sink.
Stayed 1 night in Mar 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Olivia

Travelled with group
Disliked: Staff & service
Staff quite rude. Basic facilities.
Stayed 1 night in Mar 2024

8/10 Good

Mark

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Its ok been hell lot worse trust 😅
Place is ok .... i stayed for 1 night for work Food is ok ... beer is ok .. but i would suggest to change the pillows there like laying on a brick. One pilliow to low 2 is your neck is bent too much to get comphy...also shaver plug unit hanging off the wall... extraction fan knackered front missing so you could touch the fan .. also clean up the carpet in the loung bar b4 breakfast customers come down there was chips and peas etc under tables still from last night . Dont really want to see food on the floor 8 in the morning. Apart from that its ok .
Stayed 1 night in Feb 2024

6/10 Okay

David

Travelled with partner
Liked: Staff & service
Good comfy bed, everything judtxa little tired, ciuld fo with a revamp.
Stayed 1 night in Feb 2024

2/10 Terrible

Louise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The Bat area had been updated and very nice the Bedroom i had Number 16 was not up to the standard you would expect to pay £60 a night for !!!
Stayed 2 nights in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Pamela

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property is very tired with outdated fixtures and fittings Couldn’t run a bath or shower without assistance from my husband as the tap was so stiff I couldn’t move it Couldn’t get the tv to work Positives Room size was large as got upgraded to a family room Receptionist on duty was very lovely Room was quiet and a good temperature
Stayed 1 night in Jan 2024

2/10 Terrible

Nigel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very poor condition and not good value for money
This was honestly the worst hotel I've stayed in for many years. It looks great from the outside and website photos but it is in a very shabby condition inside...felt like going back to the 90's. There were damp stains on the ceiling of the bedroom, a very dirty looking trapdoor above the bed leading to the loft space, black mould from a water leak by the beam above the window, ripped net curtain, loose toilet handle, loose electrical box around lampshades either side of bed, very dirty seat base on the chair and very worn dirty looking emulsion on the walls and paint on the skirting and architraves. There are also no electrical sockets anywhere near the bed and the room only has 2 spare sockets to use in the whole room. No chance of charging up your phone on the bedside cabinet and no USB sockets anywhere. It was certainly not worth the £63 we paid and in my experience it was well below the quality of a Travelodge which was pretty much same price at the time in that area. The reception staff when we checked in were very polite and friendly but as soon as we walked into the hallway to head to our room, it became apparent how neglected and rundown all the decor was....massive chipped paintwork on doors and all woodwork...the corridors smelled to me like the inside of a nursing home and not a good one.
Stayed 1 night in Feb 2024

4/10 Poor

Gareth

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Was given one room that wasnt cleaned, so was given another room, receptionist and another staff were very accommodating and sorted the other room and moved a single bed in for us out of the first room.
Stayed 1 night in Feb 2024

8/10 Good

Debra

Hotel is a little tired and could do with updating but the staff there are all really friendly …. I interacted with 5 of them and they were all very nice and friendly
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
For the price we paid felt disapointed in the state of the room with black mould in ceiling corners and bed lamps not attached properly.
Stayed 1 night in Feb 2024

10/10 Excellent

Jeff

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great one night stop over. Room was nice and clean. Food was lovely and the staff were extremely friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

Tayla

Stayed 2 nights in Feb 2024

10/10 Excellent

Al

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff really polite and welcoming. Area nice and peaceful. Generally really nice!
Stayed 2 nights in Feb 2024

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Room clean & comfortable.
Stayed 3 nights in Feb 2024

8/10 Good

D

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Done the job !
Room was in need a good makeover, but was clean and comfy , the staff was polite and courteous.
Stayed 1 night in Jan 2024

8/10 Good

Katherine

Liked: Property conditions & facilities
Staff friendly and courteous.
Stayed 2 nights in Jan 2024

10/10 Excellent

Clare

Stayed 1 night in Dec 2023

2/10 Terrible

Annette

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Think twice
The decoration in the room is very poor Drip runs down most of the walsha Dirty paintwork from Apollo age and dirt Bathroom very out dated Mould on some of the tiles Who room need an full makeover Very disappointed
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Lynne

Stayed 1 night in Dec 2023

6/10 Okay

H

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Karla

Stayed 1 night in Sep 2023

8/10 Good

Joanna C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable 2 night stay
Staff helpful. Comfortable night's sleep, excellent breakfast. Had dinner there one night too which was cheap and cheerful, although there are other places nearby. Good road links and close to the station for the Wirral line into Chester/Liverpool, so super convenient.
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay with Excellent Staff
Good friendly staff on the front desk. Food was served promptly, and good value. Leah was very helpful and cheerful - thank you.
Stayed 2 nights in Oct 2023

8/10 Good

Jimmy

Travelled with family
Tired facilities
There is two car parking which made us confusion. Outdoor lighting is required to the entry of the reception from the car park. No full English breakfast which made us disappointed, but it is understandable for H&S. The facilities need refurbishment due to a bit of tired.
Stayed 1 night in Oct 2023

10/10 Excellent

Pat

Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff always use this hotel when visiting family
Stayed 1 night in Oct 2023

2/10 Terrible

Gabriele

Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
disgusting
main door didnt lock filthy
Stayed 1 night in Oct 2023

10/10 Excellent

robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place staff were 11/10 easy parking will be going back again
Stayed 2 nights in Oct 2023

8/10 Good

Andrew

Stayed 3 nights in Sep 2023

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

David

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Sep 2023

10/10 Excellent

Sarah

Liked: Amenities
Fantastic value for family accommodation with very friendly and helpful staff in all areas. Brilliantly situated on 1x bus route into Liverpool day ticket jump on off £5 /24 hours. Very comfortable clean rooms
Stayed 1 night in Aug 2023

10/10 Excellent

John

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
The staff location and food are good but the hotel needs a refurbish desperately
Stayed 1 night in Aug 2023

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room smelled badly of damp and the accommodation was kind of grim. My room probably didn't get used much and was just benefitting from the Open Golf happening nearby.
Stayed 1 night in Jul 2023

6/10 Okay

Rachael

Travelled with family
Liked: Staff & service
Bathroom could use a refurbishment, bedroom was fine
Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Condition of hotel
Been to the hotel previously. Whilst the room was clean it could well do with a lot of modernisation. Tiles in bathroom cracked and grouting dirty. Signs of leaking in a lot of places throughout the hotel. Really dirty light fittings in restaurant above tables. Staff friendly and food was lovely
Stayed 2 nights in May 2023

6/10 Okay

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Margaret

Stayed 1 night in Feb 2023

6/10 Okay

Adrian

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2023

10/10 Excellent

Sharon

Stayed 1 night in Jan 2023

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, room comfort
2 night stay
Great stay , over 2 nights .. food was outstanding on all levels , breakfast and evening meal , the overall place needs a bit of TLC maintenance wise however this did not affect the stays- will book again if in the area
Stayed 2 nights in Jan 2023

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Royal Oak Wirral review
Hotel was clean but rather run down. Staff very friendly. Restaurant was very good and meals good value for money .
Stayed 1 night in Dec 2022

10/10 Excellent

Rachel

Stayed 1 night in Nov 2022

2/10 Terrible

David P Lonergan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay at this hotel
The food was not good burnt sausage no flavour chicken was dry and tasteless no steak on mixed grill overall really disappointed will not be returning the room needs total makeover blood on radiator didn’t matter because it didn’t work holes in the walls marks all over the walls bathroom was discussing cracked sink shower not fixed to the wall properly.
Stayed 1 night in Oct 2022