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"Great staff clean room !"

"Our experience at W Seattle recently was extremely disappointing to say the least. During breakfast, a waitress made an error with our order. Instead of correcting it, she reported to her manager that we had used foul and abusive language—an allegation that is completely false. The situation escalated when the restaurant manager came directly to our table and confronted us with this accusation without making any effort to verify the facts. Being approached and accused while other guests were watching, was both shocking and deeply humiliating. We felt compelled to leave our meal unfinished and check out of the hotel. The experience was distressing enough that I later became physically ill. What is most concerning is the complete lack of accountability afterward. We requested a call from the GM, weeks have now passed despite our efforts to follow up, yet we have received none. This was not simply a service mistake—it involved a false accusation, and the situation was handled unprofessionally at a management level, followed by a total failure to follow up. For a globally recognized brand, this reflects a serious lapse in professionalism and care for their loyal customers. Until this is properly addressed, we cannot recommend staying here."

"The hallways had not been vacuumed. The room had paint chipping off the walls. Just an older hotel that needs a face lift. The beds were clean and comfortable. Will stay at another hotel next door for the price next time"

"Room was clean and staff was amazing."

"Great stay. Within walking distance from the mall and other establishments. My Go To hotel whenever I'm in Bellevue for a weekend getaway. "

"I messaged the hotel about putting a mini fridge in our room and was delighted when they told me they would put one in prior to my check in which was perfect considering I needed it to store breastmilk, so it was very important that it be cold enough and ready to go asap. This was my first time away from my baby and I was very nervous about the pumping situation and storing everything, I thought I had it all figured out! Unfortunately when I checked in, the employee at the front desk told me to let her know if there was a fridge in the room because"

"Food options were very pricy, but the amenities were amazing. The gym/fitness center was the best equipped I’ve ever seen in a hotel. Parking was very convenient and the location of the hotel could not be beat. There was so much to do and plenty of places to shop and dine at within walking distance. The woman who checked us in was very kind and answered all of my questioned efficiently. We look forward to our next visit."

"The entire staff are just the best. From the valet to the housekeeping really stand out for their attention to detail and service."

"Clean room good staff"