We arrived at the hotel in Lima around 10pm after 26 hours of travel, exhausted and just wanting a shower and rest. Unfortunately, shortly after checking in, the toilet in our room wouldnât flush. I reported it to reception and was told it was my fault for flushing toilet paper. I explained there were no signs indicating not to do so, and she said the presence of a bin shouldâve made it obvious. Iâve traveled extensively, and in every case where paper canât be flushed, itâs clearly marked â including all three other places we stayed in Peru.
She said someone would come shortly. Instead of sending maintenance, the staff member simply handed me a plunger and walked off. I tried to fix it, but it didnât work and I became increasingly frustrated. I went back to reception and asked for the manager, but was told none were available. I gave three options: send someone to fix it, move us to a different room, or refund us. We were eventually moved to another room.
Aside from that incident, the hotel is in a great location within walking distance to restaurants and attractions. Most of the staff were friendly and helpful. Note: the gym is extremely limited â a treadmill, cross trainer, and two 10kg dumbbells in a cramped space.
Overall, we enjoyed the location. Just be aware of the toilet policy and limited amenities going in.
