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Hotel Santa Cruz

3.0 star property
Travelers can relax with coffee while planning adventures to Huaca Pucllana Ruins or Waikiki Beach, both accessible from this centrally located hotel

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Hotel Santa Cruz, in Costa Verde's heart, offers WiFi and continental breakfast on the terrace. La Plazoleta restaurant serves international cuisine with happy hour, and the cafe provides coffee all day. Helpful staff offers luggage storage for convenient exploration.

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

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About this property

Hotel Santa Cruz

  • Hotel near Costa Verde
  • Located close to Huaca Pucllana Ruins and Waikiki Beach, Hotel Santa Cruz provides free continental breakfast, a terrace and a coffee shop/cafe. The on-site international cuisine restaurant, La Plazoleta, offers breakfast, lunch, dinner and happy hour. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
  • Other perks include:
    • Free self-parking
    • Limo/town car service, luggage storage and concierge services
    • A lift, tour/ticket information and a porter/bellboy
  • Room features
  • All 90 rooms feature comforts such as air conditioning, as well as perks such as free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Memory foam beds and down duvets
    • Bathrooms with showers and free toiletries
    • 32-inch LED TVs with satellite channels
    • Daily housekeeping and phones

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for PEN 30.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Peru value-added tax (VAT) at 18%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Peru. The exemption only applies to stays in Peru not exceeding 60 days.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: PEN 180 per room (return)
  • Rollaway bed fee: PEN 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Property Registration Number 20507715479

We should mention

Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Santa Cruz pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Santa Cruz?

Self-parking is free at this property.

What time is check-in at Hotel Santa Cruz?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Hotel Santa Cruz?

Checkout is at noon.

Does Hotel Santa Cruz provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PEN 180 per room applies.

Where is Hotel Santa Cruz located?

Located in Miraflores, this hotel is within 1 mi (2 km) of Costa Verde, Huaca Pucllana Ruins and John F. Kennedy Park. Miraflores Central Park and Waikiki Beach are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.2

Good

7.8

Cleanliness

8.2

Location

7.6

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 130 out of 472 reviews
Rating 8 - Good. 154 out of 472 reviews
Rating 6 - Okay. 101 out of 472 reviews
Rating 4 - Poor. 43 out of 472 reviews
Rating 2 - Terrible. 44 out of 472 reviews

Reviews

Verified

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Verified

8/10 Good

doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Oct 2022
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The neighborhood is great
Stayed 3 nights in Mar 2023
Verified

10/10 Excellent

Malinda

Liked: Cleanliness, staff & service, property conditions & facilities
My front desk lady, Ornella, was awesome! She’s so cheerful and extremely helpful!
Stayed 5 nights in May 2023
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap price, but you can do better. Rooms are tired (peeling flooring, curtains don’t fully close), very noisy (including construction type work) and bad breakfast.
Stayed 2 nights in Dec 2024
Verified

4/10 Poor

Rick

Liked: Cleanliness, staff & service
The sheets don’t fit the beds, towels old. Breakfast was not included.
Stayed 4 nights in Mar 2025
Verified

4/10 Poor

Johanah

Disliked: Cleanliness, amenities, property conditions & facilities
Paper this wall, you hear everything next door including toilet activities. Not hot water. No extra blankets. Old run down facility.
Stayed 2 nights in Sep 2024
Verified

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware if you plan to book this hotel

We took a taxi from airport to the hotel. Hotel reception told us the hotel had cancelled our reservation. I contact Hotel.com customer service, and they said they will follow up with the hotel for refund. The following is Hotel.com respond : Unfortunately, after multiple tries, we weren't able to obtain an approval from the property manager to get your refund. This means the current rules and restrictions for your booking apply and a refund can't be granted.
Stayed 1 night in Nov 2023
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Go to another hotel, do not waste your money

Noisy hotel. Rooms are painted in depressing dark colors. Inner rooms are boxes, no windows. 5 minutes to get hot water in the shower. Shower drainage is a size of a coin, takes forever to drain. Bed was terrible, pillows were razor thin. Breakfast is almost finished a 9:15 am, although it should be till 10:00 am. Broken curtain, light all day and night. Rusty fridge. Have to get tv, air condition control from reception. Had to switch room 2 times at check in. Will never stay at the hotel again. Paid same price for much better hotel in Miraflores. Exceptional, good and very good reviews: really? for this hotel. Misleading reviews, and photos in the hotel description. No in room safe, misleading and wrong. Safe is at reception.
rusty fridge
Broken curtain
Stayed 7 nights in Nov 2022
Verified

2/10 Terrible

Sergio Gerardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible En todo aspecto.

Hotel muy viejo! descuidado ,feo ,sucio ,todos los ambientes y habitación con un extraño e insoportable olor a humedad , metal y pesticida, en lavamanos también olor a podrido , colchon, sábanas ,toallas , almohadas de lo peor , desayuno no lo pude tomar porque alegan que no estaba incluido en lreserva a pesar que "sí" estaba incluido. En conclusión de la A a la Z toda calificación es de cero para este hotel.
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vert good service
Stayed 2 nights in Jul 2023
Verified

6/10 Okay

Leonardo

Liked: Staff & service
Disliked: Cleanliness
Lo que me gusto fue su ubicación ya que esta cerca de restaurantes y comercios, No me gusto sus camas, al acostarme me undí en el colchón, muy viejito al parecer, y a una amiga en su baño tenia sangre en la tasa, la tuvieron que cambiar de habitación. El servicio del bar muy bueno, el barman muy atento preparo deliciosos tragos
Stayed 1 night in Oct 2022
Verified

8/10 Good

Paulo Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel tem boa localização, bem próximo ao calçadão de Miraflores, onde pode-se fazer uma gostosa caminhada com o visual do Pacífico. Há uma boa área comercial próxima ao hotel e acesso a linhas de ônibus urbanos.
Stayed 4 nights in Aug 2022
Verified

4/10 Poor

Madelyn

Liked: Staff & service
Disliked: Amenities
The property is in a great location and the staff is very friendly. While the size of room/bed was as to be expected (nothing extravagant), multiple amenities were not included. Some of these include an ac unit, in room mini fridge, safe, and mattress topper. After spending a week here, the missing items were noticeable. I reached out to multiple people and was not able to resolve the issue before the end of my stay.
Stayed 6 nights in Jun 2022
Verified

6/10 Okay

Lucas

Disliked: Property conditions & facilities, room comfort
Mejorar Limpieza en la habitación Ruidos se filtran las habitaciones de los demas huéspedes a toda hora. Maltrato del personal a los clientes. Ver cuaderno de reclamos.
Stayed 3 nights in Jun 2022
Verified

4/10 Poor

Marie

Liked: Cleanliness
Disliked: Property conditions & facilities

Cheap hotel in a good location

This hotel is quite basic. The breakfast is okay with flavorless coffee. The rooms are a good size with worn bedding and a soft mattress. The hotel towels are the most gray-ish and thin towels I've experienced in a while. The front desk staff do not all speak English. But the hotel is inexpensive and in a good location.
Stayed 1 night in May 2022
Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre pas insonorisée. On entend tout.
Stayed 1 night in May 2022
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are outstanding - always there to help! A five star staff!
Stayed 2 nights in Apr 2022
Verified

8/10 Good

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome!
Stayed 1 night in Apr 2022
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is excellent! Very helpful and friendly.
Stayed 2 nights in Apr 2022
Verified

10/10 Excellent

Dino

Liked: Amenities, property conditions & facilities
Location, and personnel very friendly.
Stayed 11 nights in Mar 2022
Verified

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly Lima

Two days in Lima in a safer friendly district of Mira Flores . Staff were friendly & helpful. I’d recommend this hotel. Breakfast was ok , walking distance to good restaurants , movies & the beach . Between 3-4 stars.
Stayed 1 night in Mar 2022
Verified

2/10 Terrible

Hector H.

Disliked: Staff & service
.
Stayed 1 night in Nov 2021
Verified

8/10 Good

Orlando

Liked: Amenities, property conditions & facilities
Good
Stayed 5 nights in Sep 2021
Verified

2/10 Terrible

Goicochea Julio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel, the tv was not working, the blow-dry would turn on by it self, there was no hot water, no buffet they gave you breakfast on a bag. I only stayed for one night. I would like to get my refund. Please
Stayed 7 nights in Aug 2021