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"It’s a beautiful hotel with very helpful staff. The location of the hotel cannot be better especially for people with luggage’s as it’s right at the edge of the ancient town so we don’t need to drag our luggage on narrow cobblestone roads in town. We went to eat inside the ancient town almost every day. The hotel consists of individual old-style houses which are very private yet inside is new and tastefully decorated. The staff were all extremely courteous and helpful with all we needed...

"Quiet and large property with helpful staff. Particularly Jennifer and Susan. Breakfast was a large selection of food and drinks. Spa was good and on property restaurants also good"

"All good"

"服务很周到 整间度假酒店很舒服及写意。 喜欢文静及远离喧嚣的环境 这里值得推荐！ "

"The staff were great and very friendly. For that price you can not go wrong. The location is great as well."

"环境优雅，典雅别致。设备也齐全，房间十分整洁。服务人员服务很周到，尤其是李伟-他无时无刻都在确保我们的行程完善，无微不至。地点也很方便，正好在古城中央。有提供美味的早餐及精致的下午茶。万分物超所值！ 推荐给来到丽江的大家！"

"Access to the hotel needs to be clarified at the lower entrance. And the hotel name - Cloudhaven Retreat (花开花落半山居) needs to be updated. The hotel is using another name right now. "

"We had booked 2 nights. But we liked it so much we stayed 2 more nights. It's a nice place, far enough away from loud bar scene to be peaceful. The employees are all wonderful and so nice! Would definitely stay there again."

"perfect"

"Local de estilo tradicional en la old city"

"The rooms are very spacious for family of 4 and the owner's dog is so friendly and sweet! The location is quiet and away from bustling noise but yet near places of attraction, all within walkable distance."

"Good location and walkable to the old town"

"Clean and spacious room, helpful front desk staffs and good varieties breakfast to choose. "

"Friendly and helpful staff. Met us at the entrance to old town and moved our luggage in (even though late arrival and pouring rain). Lovely quaint courtyard and simple quaint room with good king bed and warm shower. Staff helped us arrange transport for Tiger Leaping Gorge day hike and tickets to a live performance. Like other places it is best to have WeChat set up in advance for communication and if you want, for payment too. Special commendations to staff Bob and Roxana for their warm...

"The service was excellent. Owner of the property speak very good english, he is friendly and always ready to help. The property is well decorate and the floor heating keep you warm. Breakfast was definitely much better than the other properties that we had experience in our trip there. "

"Amenities and rooms are new. However, the pool was overcrowded with China locals and their kids, making the sauna and steam room a mess. Breakfast buffet with also crowded with China locals and rowdy."