2/10
Unfortunately this was the absolute worst experience we have ever had while traveling with our 5&7 year old.
We were driving home from a a trip and needed to find a place to stay for one night. We have stayed at many sleep inns in the past so jumped on it when we saw rooms available and booked through Expedia we have never had any issues and upon arrival we were put in a very uncomfortable position by other hotel stayers and once we arrived into our room it wreaked of smoke ( told it was nonsmoking) our 5 year old has severe asthma so this was a must. The table still had drink rings and some sort of sauce on the counter. With in 30 minutes my son already needed out of the building. And as leaving my 7 year old was again made beyond uncomfortable by other guests in the hall way as we were walking to get to the car to leave.
We did not stay more then 40 minutes due to multiple things. The hotel staff was very kinda we informed him what was going on and he gave us a business card for the manger to contact if we had an issue with a refund.
After trying and explaining the situation only being in the hotel 45 minutes didn’t even get our luggage in yet we were not granted a refund it is not being approved.
We are being made to pay for a room that was smoking extremely unkept and absolutely not a kid safe environment.
I’m beyond disappointed in both this hotel & Expedia.
Kelly
เข้าพัก 1 คืน, กรกฎาคม 2025