Lobby
Check availability

Reviews of Hyatt Regency Lexington

3.5 out of 5
Hyatt Regency Lexington
401 W High St, Lexington, KY

Reviews

8.4

Very good

Rating 10 - Excellent. 527 out of 1004 reviews" "
Rating 8 - Good. 240 out of 1004 reviews" "
Rating 6 - Okay. 120 out of 1004 reviews" "
Rating 4 - Poor. 70 out of 1004 reviews" "
Rating 2 - Terrible. 47 out of 1004 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Abby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a headache.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mady

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Tara, Radcliff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location! We were in town for Billy Strings at Rupp Arena and it was perfect! Literally connected to the arena so there was no driving to and from our main destination. They have a nice restaurant and bar onsite, plus walking distance to many other options. I highly recommend The Hyatt Regency in Lexington. The staff were all super nice and helpful as well.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Loved the hotel and Lexington!
Stayed 2 nights in Apr 2024

10/10 Excellent

LaRhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great staff
Stayed 1 night in Apr 2024

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 2 nights in Dec 2023

10/10 Excellent

Tim

Liked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities
Rooms are getting older
Stayed 1 night in Apr 2024

8/10 Good

Juan Jose

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is OK...
Stayed 2 nights in Apr 2024

10/10 Excellent

Bart

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Marvin

Disliked: Staff & service, property conditions & facilities
We planned our stay there because we liked that it was connecting to Rupp Arena. The room was dirty and out of date. Traffic was noisy
Stayed 3 nights in Apr 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, 5 mins to town centre. 2 mins to the Rupp Arena, right opposite a huge Sports Bar.
Stayed 5 nights in Mar 2024

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean frieldly staff
Stayed 1 night in Mar 2024

6/10 Okay

Jessica, Brookville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was welcoming & it was a convenient location for Rupp Arena event. will definitely be returning!
Stayed 1 night in Apr 2024

10/10 Excellent

Irene, washington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was ok
Stayed 3 nights in Apr 2024

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 2 nights in Apr 2024

10/10 Excellent

Traci

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

alisha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Perfect if going to Rupp Stadium. Room nice. Bed firm but still nice. Nice feather pillows. Full size, shampoo, conditioner, and body wash in the shower, so no need to bring yours. Also a very nice shower. I could’ve stayed in there forever.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Dawn

Travelled with family
Was convenient for show we were seeing. Older property.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel!
Stayed 1 night in Feb 2024

10/10 Excellent

Patrick

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Jeremiah

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that we could access Rupp internally. Didn't like that the facility ran out of rags/towels. Our room only had one rag and there were three room occupants.
Stayed 1 night in Mar 2024

8/10 Good

Meredith, Louisville

Stayed 1 night in Mar 2024

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to park and stay and go to the game. Lots to do in the area after the game.
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sabrina, newburgh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly The room was clean and bed was comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasure
Stayed 1 night in Feb 2024

6/10 Okay

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Most staff were helpful. (Some, not so much)
Stayed 1 night in Feb 2024

10/10 Excellent

Dan C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for event at Rupp Arena. Staff is kind and accommodated an early check-in with no problem. Guests park for free across the street in own section of the lot. Rooms are clean and beds are very comfortable!
Stayed 1 night in Feb 2024

6/10 Okay

Emily

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Our room wasn't cleaned very well there was fast food wrappers under the furniture and the handle on the desk were broken. For the price we paid we expected it to be much nicer but it was on par with a hotel that cost half the price. The breakfast buffet was very good. If we hadn't been going to a concert at the arena next door we wouldn't have stayed there.
Stayed 1 night in Feb 2024

4/10 Poor

Elizabeth

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dated/run down hotel with lackluster service. No soap was provided, the shower head was broken and caked with grime. The ceiling in the bathroom was covered with yellowed mold. Multiple discolorations on the walls and curtains. Curtains do not fully close, so the sunlight shines in bright and early. Our heating broke and when we woke in the morning, the temperature in the room was just over 30 degrees. Tried to grab a bite at the in-house restaurant just to be ignored by the bartender for over 20 minutes. Skip this place, there are plenty of better options.
Stayed 3 nights in Feb 2024

10/10 Excellent

Roger

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect. The bartender made an excellent dirty martini and room service breakfast was delicious
Stayed 1 night in Feb 2024

10/10 Excellent

Cynthia

Stayed 1 night in Feb 2024

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get to Rupp Arena. Like the parking!
Stayed 1 night in Feb 2024

10/10 Excellent

John

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Rupp arena
Stayed 1 night in Feb 2024

2/10 Terrible

Matt

Travelled with partner
Disliked: Cleanliness, staff & service
I’ve been trying to cancel room and get refund for two months and no help. Will not use again.
Stayed 1 night in Feb 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jeff, Boise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For us great location. Came into to town to watch GU/Kentucky in RUPP Location perfect for that. Easy walk into downtown for food and drinks
Stayed 3 nights in Feb 2024

10/10 Excellent

Claire

Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was top notch! We use to come here in the 80's every state tournament and did so for many years. The only down fall is not much to do in area near hotel. Also, property needs, complimentary coffee 24 hours, especially in mornings.
Stayed 1 night in Feb 2024

10/10 Excellent

Amanda, Germantown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Tammie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our hotel stay was great. Beds were so comfortable. The room was super clean. The restaurant was great we enjoyed a complimentary breakfast
Stayed 1 night in Feb 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that could have been better about my stay is if the Cats had won. I will stay again. Everything 5 star
Stayed 1 night in Feb 2024

10/10 Excellent

Clinton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay, quiet and liked that key was required to access elevator. Made it feel very safe. One of the valets there, unfortunately didn’t catch his name, went above and beyond to help us out and will definitely stay again because of that. He is definitely deserving of a higher rating that just 5 stars!
Stayed 1 night in Feb 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The associates were very helpful. Convenient walking to rupp. Quiet. Clean. Just over all a really nice experience.
Stayed 1 night in Feb 2024

8/10 Good

Helida R

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a easy place to walk to downtown.
Stayed 2 nights in Jan 2024