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"Pool closed when should been open.. maintenance"

"Place is cute in a great location. The shower floors are slimy and need a good scrubbing. Stayed several weeks so started taking our own cleaner and scrubber to clean the shower floor before using. Overall whole place could use a good deep clean but is okay. The require a physical card only to run even with special instructions and permissions added on Expedia. We booked all of our travel on one card and every other hotel ran that card to our presence whether it was physically present or not....

"We have stayed there multiple times. Always a great experience!"

"It was a very luxurious stay"

"We went during off season period when the hotel was practically empty. They gave us one of the worst rooms over the garage where you literally hear the grinding door open each time any guest arrives at all hours of the day or night and wakes you up. The refrigerator was stacked with a heavy safe on top, and then a microwave on top of that - so you can't even open the refrigerator door. Who does that? Even 3rd world countries have better amenities. The lounge has the WORST chairs that are ALL...

"Directly in Snowmass! Easy access to slopes. Just perfect."

"Great place and excellent customer service and maintenance"

"Ok"

"No air conditioning"

"I’ll tell you what I did like and forgive me if I got her name wrong but I want to say her name was Cameron and she was there to greet me last night and she was fantastic. Kinda hard to hearing, so I hope I hurt her name right."

"The hotel was very calm and relaxing. There was a small river right in front of my room(E104), and I really enjoyed the sound of the water. They also have several pools, hot tubs, and outdoor BBQ grills. We enjoyed everything there. Finally, they provide a shuttle service that operates from 7:00 a.m. to 11:00 p.m., so we could go anywhere we wanted, and they would even pick us up quickly from anywhere in the city. I highly recommend this hotel for anyone staying in Aspen."

"Heater wasn’t working "

"Friendly staff !"

"Very clean room and bathrooms, lovely relaxing property, quick walk to downtown Aspen! "

"The room was clean"