"I come back solely because of Sam, the wonderful concierge. Each time I arrive with my family, he makes everything easy, happy and fun. He consistently goes out of his way for us and everyone else. I wish there were more people in the world like him. The world would be a better place. The hotel is amazing and so are all the other employees. Love the location!"
"Disappointing - room size decent but had to search for kettle, coffee and tea found in a warm wardrobe with milk sachets looked like it hadn't been filled for weeks. Curtains hard to close had to lean on back of sofas to reach.
Breakfast cool hot food, not much choice . Only filter coffee tasted like it had been stood a while and a domestic toaster just the one"
"Beautiful hotel, it's very special, which made our stay fabulous especially as we were in Leeds to celebrate my husbands big birthday.
The staff were very friendly and helpful
Well done, on a fabulous place to stay"
"Very dated, room very warm as air conditioning did not point towards the bed. Slept on top it the bed and still woke several times during the night. Pet hate is no water provided in a four star hotel. "