"Receptionist kept putting my email in wrong and it was hard to correct her. It ended up being left wrong! There was dust on the bedside table and for a premium room I would have expected at least a biscuit!"
"Large clean room with comfortable bed. Shower water flow was a bit weak but adequate for 1 nights stay. A makeup/shaving mirror would have been useful, also socket for hair dryer near the mirror. But overall good value for the price, will book again when visiting leeds
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"Beautiful room, amenities and excellent customer service by hotel staff! We had an early flight the morning we had to leave and they kindly prepared us a breakfast to-go that we took on our way to the airport. It was delicious and very much appreciated. "
"We booked the premium double room and it was beautiful . The staff where very polite and attentive and the hotel is very clean and modern having just been refurbished. "
"Not a great choice - room was dirty and had to wait for another room , waited until 6pm ?!
Over crowded and also full of children, felt more like a nursery /kids drop off than a hotel. Also car park full and overall staff were not friendly and didn’t really seem to care either "